CRM and Checklists. Robert S. Barrett SureSurgery Inc. GreenDot Global Inc. CRM Refresher. Management philosophy Focus not on technical skills but interpersonal, leadership, and team Use all available resources for the best decision possible
Robert S. Barrett
GreenDot Global Inc.
(Louw, D; Barrett, R..; Brien, S.; Kopp, G.)
Reduce potential error and omission
Set the tone
Communicate plan for any abnormal or emergency situation
Pass routine information when necessary
Reduce/trap potential error and omission
Overcome interpersonal differences with SOP
Establish procedural flow and normsBriefings and Checklists
Where are we right now?
Where are we going?
What do we do if things go wrong?
INTERPERSONAL AND TEAM PERFORMANCE