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ECMS307. Extreme Makeover – Internet Website Edition. Andrea Sewright Webmaster Avista Corporation in Spokane, WA Keith Stevens System Administrator Avista Corporation in Spokane, WA . Goals of Extreme Makeover. Enhance the customer experience

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extreme makeover internet website edition

ECMS307

Extreme Makeover – Internet Website Edition

Andrea Sewright

Webmaster

Avista Corporation in Spokane, WA

Keith Stevens

System Administrator

Avista Corporation in Spokane, WA

goals of extreme makeover
Goals of Extreme Makeover
  • Enhance the customer experience
  • Educate with powerful self-service tools
  • Help customers make informed energy choices
  • Drive self service transactions to reduce business operating costs
extreme makeover
Extreme Makeover
  • Automated Transactions
  • Introduced MOSS
  • New Hardware
  • New Branding
  • Integrated with Third Party
  • Web Project Team
transaction flow
Transaction Flow

Landing

Form(s)

Confirm

Thank You

Eligibility

Tout

Retrieve Account

Retrieve Eligibility

Retrieve Tout

www avistautilities com

www.AvistaUtilities.com

Transactions, Lists and Integration

demo

new hardware
New Hardware
  • Infrastructure Systems
  • Three Environments
  • Use of Virtual Servers
  • Why is Model Office in the DMZ?
infrastructure systems
Infrastructure Systems
  • MOM
    • Alerts for SharePoint monitoring
  • Backup
    • Acronis Backups
    • SnapDrive SQL Backups
  • Virus Protection
  • Domain Structure/Support
domain structure support
Domain Structure/Support
  • Separate AD Domain for the Web DMZ
    • New AD Domain allows service accounts in web servers
    • Allows management of developers
  • No trust to internal domain
use of virtual servers
Use of Virtual Servers
  • Fail-over
    • Multiple ESX Hosts
    • Shared NetApp storage
  • Restoration
    • Mounted ISO
    • Snapshot
    • Volume Restoration
why is model office in the dmz
Why is Model Office in the DMZ
  • Original Content Migration Plan
    • Users in DMZ
    • Migration of content from MO to Prod
  • Co-use of the Cluster
    • Both Production and Model Office databases
    • Separate drives for each environment
processes evolve1
Processes Evolve
  • New Code Development

- Team Foundation Server

  • New Bugs
  • New Code Deployment
  • New Content Migration
processes evolve2
Processes Evolve

New Code Development

- Team Foundation Server

New Bugs

New Code Deployment

New Content Migration

processes evolve3
Processes Evolve

New Code Development

- Team Foundation Server

New Bugs

New Code Deployment

New Content Migration

i scorched earth
I. Scorched Earth

stsadm.exe -o addsolution -filename "D:\Avista_0.5.67.103\Avista.SharePoint.wsp"

stsadm.exe -o deploysolution -name Avista.SharePoint.wsp -immediate -force -allowgacdeployment

stsadm.exe -o addsolution -filename "D:\Avista_0.5.67.103\Avista.Transactions.wsp"

stsadm.exe -o deploysolution -name Avista.Transactions.wsp -immediate -force -allowgacdeployment

ii upgrade
II. Upgrade

stsadm.exe -o upgradesolution -name Avista.SharePoint.wsp -filename "D:\Swlib\code drop\Avista_0.5.90.103\Avista.SharePoint.wsp" -immediate -allowgacdeployment

stsadm.exe -o upgradesolution -name Avista.Transactions.wsp -filename "D:\Swlib\code drop\Avista_0.5.90.103\Avista.Transactions.wsp" -immediate -allowgacdeployment

iii now scripted
III. Now Scripted

<!-- *********************************************************************

SERVER SETTINGS FOR Content Master

********************************************************************* -->

<PropertyGroup Condition=" '$(Computername)' == ‘ContentServer'">

<SPServer Condition=" '$(SPServer)'=='' ">\\$(Computername)</SPServer>

<SkipKeywords Condition=" '$(SkipKeywords)'=='' ">true</SkipKeywords>

<smtp_server Condition=" '$(smtp_server)'=='' ">smtp.com</smtp_server>

<data_source Condition=" '$(data_source)'=='' ">database.com</data_source>

<VirtualDirectory_80 Condition=" '$(VirtualDirectory_80)'=='' ">D:\WWWRoot\80</VirtualDirectory_80>

</PropertyGroup>

processes evolve4
Processes Evolve

New Code Development

- Team Foundation Server

New Bugs

New Code Deployment

New Content Migration

content migration
Content Migration
  • Export Sites

stsadm.exe -o export -url http://contentserver/account/ -filename d:\account.bak

-----------------------------------------------------------------

  • Export Lists

stsadm -o exportlist -url "http://contentserver/Lists/Help Tips/AllItems.aspx" -filename "d:\helptips" -includeusersecurity -versions 4 –nofilecompression

prepare for launch
Prepare for Launch…
  • Move from a model office to a production environment
  • Migrate the existing customer database to production
  • Load testing on production
  • Train internally for Customer Service Reps
  • Content updates and Content Migration

Site Live 1/12/08

http://support.microsoft.com/kb/941329/en-us

lessons learned
Lessons Learned
  • Disk space and database size
  • Timeline and budget
  • Code deployment and content migration
  • Develop strong project team
questions

Questions?

Andrea.Sewright@AvistaCorp.com

Keith.Stevens@AvistaCorp.com

slide38

SUBMIT AN EVALUATION

For a chance to win an 8GB ZUNE!

Submit evaluations on MySPC

www.MicrosoftSharePointConference.com

slide39

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.