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Enterprise Rent-A-Car

Enterprise Rent-A-Car. Recruitment and selection. Introduction. 8000 offices worldwide Employing 65,000 people; Annual turnover of over £4.5 billion A global business with a decentralised ‘local’ structure Enterprise services include: Replacement cars for accident repairs.

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Enterprise Rent-A-Car

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  1. Enterprise Rent-A-Car

  2. Recruitment and selection

  3. Introduction • 8000 offices worldwide • Employing 65,000 people; • Annual turnover of over £4.5 billion • A global business with a decentralised ‘local’ structure • Enterprise services include: • Replacement cars for accident repairs. • courtesy cars • short term rentals for special occasions • Collection service from home to rental car • Car rental market highly competitive.

  4. The role of Human Resource Management

  5. The role of Human Resource Management • Hire • Train • Develop • Motivate • Workforce Planning • Strategy

  6. Attracting applicants

  7. Attracting applicants • External recruitment • Offering a clear Career Path • Doing activities in Universities to attract Fresh Graduates: • Presentations in the company • Relationship with clubs & organizations • Attending Careers Fairs • Drop in Sessions • Skills Sessions • Mentoring Programme

  8. Enterprise Career Path

  9. Recruitment

  10. Recruitment • Online recruitment process • Different entry routes : • Enterprise Internships – for students at university • Graduate Management Trainee programme

  11. Prsented By Aamish Shuakat

  12. Selection

  13. Selection • Job description • Person specification • Selecting process : • Screening • Face to Face Interviews • Interviews with Branch Manager • Assessment Day

  14. Question 1 Identify Three Reasons Why Enterprise uses Workforce Planning ?

  15. Answer :1 To have right people and skills to achieve business aims and objectives. To deliver first-class customer service & to win regular awards for Workforce’s efforts in this area. To make policies of promoting its managers from within its existing workforce.

  16. Questions 2 In a competitive market, what does enterprise do differently to attract high customer candidates ?

  17. Answer : 2 Expanded its services to meet customers needs by giving business rentals at airport and city locations Provides replacement cars for accident repairs, courtesy cars for garages and short- term holiday rentals for breaks & special occasions. Enterprise also offers a collection service to take customers to their hire cars.

  18. Question 3 What competencies does Enterprise look for when recruiting to maintain its high levels of customer service?

  19. Answer : 3 Enterprise looks following Competencies : • Sees issues/needs from a customer perspective • Adapts to suit the audience • Deals with challenges, demonstrates resilience, able to priorities • Creative about getting things done, thrives under pressure, organizes work • Works cooperatively, takes ownership, seeks leadership • Plans important conversations, confident and articulate

  20. Question 4 How does Enterprise’s Strategy of providing a career path benefit company ?

  21. Answer : 4 perfect service growth and expansion high levels of customer satisfaction

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