1 / 5

Difficult Conversations Role Play

Difficult Conversations Role Play. Let’s practice what we have learned!. Will we approach conversations like this? Or will we approach them more like this?. Let’s review the key skills. Active listening:

hart
Download Presentation

Difficult Conversations Role Play

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Difficult Conversations Role Play

  2. Let’s practice what we have learned! Will we approach conversations like this? Or will we approach them more like this?

  3. Let’s review the key skills • Active listening: • Facial expressions should reflect emotional content • Body language includes nodding head to affirm, leaning toward speaker and maintaining open body • Verbal and nonverbal feedback • Affirm what is said and convey understanding • Restate words to make the speaker feel understood • “I” messages • “When…” State the unacceptable behavior. • “I feel…” Express your feelings about the behavior. • “Because…” Describe the impact of the behavior. • Avoid using YOU! It tends to escalate conflict.

  4. Role Play Activity • Gather in your TA breakout groups. Separate into groups of 3. • Decide who will play the role of ECE provider, who will play the role of parent, and who will observe/record. • When you receive your scenario, read it carefully. Then have a conversation from the perspective of your role. • The goal of each conversation is to: • Have a win/win outcome. • Insure that both players are heard and understood. • Focus on the child both players care about. • When groups are finished, debrief, starting with the observer’s comments. Everyone can share how they felt and any suggestions for handling the situation.

  5. Together, we are stronger! • Sometimes, it can be hard, but our conflicts can lead to better understanding. • When we work though issues, we build trust. • When we trust each other, we can partner in support of the children we care about.

More Related