Organizational Culture. Influence on Patient Experience And Healthcare Innovation. Brandon Bacon University of Utah. Patient Experience. Interaction. Patient And Family. Patient and Family Culture. Organization Culture. Patient Experience. Poor experience. Good Experience.
Influence on Patient Experience
University of Utah
Patient and Family Culture
Patient and Family
Despite agreement that patient centered-innovation is an important part of improved healthcare, many initiatives are unsuccessful due to cultural implications rather than poor idea generation.
“The set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.”
Culture can’t be dictated…
…but it can be facilitated
(Dept. of Nursing)
Located throughout the University and Hospital facilities. Involved in almost every technical area of medicine.
A medical device competition that brings medical, engineering, science, and business students together to develop and market a medical device product
Opportunities to develop, patent, license, and implement new technology and process developments into internal and external medical services
Simulation Learning Center
Center that allows nurses to practice basic procedures. These centers can also be used to prototype new procedures, care delivery methods, and patient room prototyping.
Patients were calling with many questions that had been answered during their appointments. Many of them were confused or unsure of their treatment plan. This caused clinic aids to spend a lot of time on the phone.
Integrated group of doctors, designers, etc. observed doctor-patient interactions and found many meetings didn’t require exam room equipment.