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Update on SDG&E's CARE and LIEE Programs: 2009-2011 Implementation Highlights

This presentation details the implementation updates for SDG&E’s CARE and LIEE programs from 2009 to 2011, showcasing key figures, outreach efforts, and program efficiencies. Notably, 6% of LIEE participants in 2009 were identified as disabled, with significant advancements in internet enrollment and processing efficiencies. The report highlights successful outreach initiatives, including partnerships with local agencies and schools, aimed at enhancing program access for vulnerable communities. Future initiatives focus on integrating customer privacy practices while enhancing service delivery.

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Update on SDG&E's CARE and LIEE Programs: 2009-2011 Implementation Highlights

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  1. Implementation Update of SDG&E’s 2009-2011 CARE & LIEE Programs Presentation to the LIOBJanuary 26, 2010San Jose, CA

  2. LIEE Program Budget and Units2009 - 2011

  3. LIEE Through December 2009

  4. Other LIEE Figures • 6% of all LIEE participants in 2009 were identified as being disabled. • LIEE customers participated in the California Solar Initiative (CSI) - • 3 multifamily homes • 15 single family homes • 7% of all homes served in 2009 were considered go-backs

  5. LIEE Outreach / Ethnic Media

  6. CARE Process Improvements and Program Highlights – 2009 CARE Processing and Reporting System Enhancements • Internet Enrollment • Customers able to enter account information and digitally submit an application for almost real-time enrollment or recertification • Improved processing efficiencies by maximizing uploadable applications (47% of all enrollments processed this way) • Data sharing – San Diego Unified School District Free Lunch Program participants (2800 enrollments) • Door to Door – contractor provides application information digitally (>12,000 enrollments) • Outbound phone campaigns – application data provided electronically (>11,000 enrollments) • Internet – allows real-time integration with processing system (>14,000 enrollments) Program Highlights • Pre-recertification campaigns • Identified customers expected to be asked to recertify and initiated the process by calling ahead of recertification date • Recertified almost 10,000 customers, reducing processing, mailing and postage costs

  7. CARE Outreach / Ethnic Media

  8. Other Efforts • Leveraging • Signed contracts with 3 LIHEAP agencies to leverage LIEE and LIHEAP opportunities. • Presented CARE & LIEE information to San Diego Community College District faculty. • Met with Sweetwater Union School District Adult Education to discuss leveraging opportunities. • Implemented combined summer youth program with Workforce Partnership and San Diego Urban Corps to enroll customers in CARE and LIEE. • Integration • Synergy now serving mobile home community through third partnership where applicable. • Identifying opportunities in the EE Multifamily program to provide measures where feasible. • Pilots • In Home Display • Authorized budget $163,140 • Expenditures to date $8,125 • Studies • Non Energy Benefits • Authorized budget $30,000 • Expenditures to date $29,322

  9. 2010 Looking Ahead

  10. Customer Privacy – Current Practices Relevant excerpt from SDG&E Privacy Policy[1] “SDG&E will not disclose the information you give us with any third party except to the extent such third party requires such information in order to perform services for SDG&E related to SDG&E’s own business purposes, unless required by law, or when necessary to protect the Web site or SDG&E. We will not collect or sell your information for commercial purposes with third parties.” [1] SDG&E’s privacy policy is available at http://www.sdge.com/privacy/.

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