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Core Laboratory. June Staff Meeting Presented by Lydia Nelson. Welcome Aboard. Jennifer Taylor Christine Hostetter Morgan Gapara Program in place 1 year Goal employee retention Hired 38 employees 3 were released and 1 resigned Make people feel welcome!. New Employees. New Employees.

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core laboratory

Core Laboratory

June Staff Meeting

Presented by Lydia Nelson

welcome aboard
Welcome Aboard

Jennifer Taylor

Christine Hostetter

Morgan Gapara

  • Program in place 1 year
  • Goal employee retention
  • Hired 38 employees
    • 3 were released and 1 resigned
  • Make people feel welcome!

Jennifer Tray, CLS IV

dvd smile
DVD : Smile

Smile! You are on Customer Camera

first impressions
First Impressions

Telephone Etiquette

Answer the phone in three rings.

Use a pleasant and caring tone of voice.

Use a three part greeting with welcoming words, your name and your work area.

(Example: Good Morning. Core Laboratory. This is Laverne Farrar. How may I help you?)

employee surveys
Employee surveys
  • June 1 – 21, 2009
  • How are we doing?
  • What can we do better?
  • Tell us in less than 10 Minutes – 24 Questions.
  • Survey Icons on computers throughout laboratory.
what you need to know
What you need to know!
  • Who is your Supervisor?
    • Yes , we discussed the last survey results in a 2008 Staff Meeting.
  • We have an Outstanding Team!
  • We want a “5” {Strongly Agree}
electronic pay stubs
Electronic Pay Stubs

More detailed and easier to read (i.e. retro pay)

Go green. Save paper and time.

Permanent record of all pay stubs

Email tells you statement is available

Need Coordinator for each shifts


Goal – all of Pathology goes to electronic pay stubs

our economy
Our Economy
  • JHU/Pathology
    • No raises this year.
    • Donations are down
    • Capital Equipment Holiday
  • JHH/Pathology
    • Financially stable – doing well
    • New building delayed 6 – 7 months
    • Capital Equipment Holiday
    • No sign on bonuses for CLSs (July 2009)
    • Employees at their maximum pay range will not get a lump sum award FY10
    • Employees who transfer or get promoted (greater than 6 months since last review) will not get a pro-rated increase. They will get flat rate increase.
our economy1
Our Economy

JHH Raises for FY 2010

July 1, 2009 to June 30, 2010

Flat rate Increase Guidelines:


Hourly Rate Percent Increase


=< $16.00/hr 1.5%

$16.01/hr to $47.99/hr 1%

Executives, Administrative Director No Increase

overtime tracker 2009
Overtime Tracker 2009

Overtime FTEs: Jan Feb Mar Apr May

18.3 20.0 15.6 15.5 ?? JHH Goal = 10 FTEs

our economy2
Our Economy

We are truly fortunate.

  • JHH has Outstanding Financial advisor
  • Best of the best employer
  • Have Jobs
  • No Lay offs
  • We get a Raise

A special thank you to our directors, supervisors and staff for the hard work and sacrifices you have all made to get the overtime down.

chemistry processing area
Chemistry/Processing Area


Lean Project Very Successful


Juanita Stem starts Lean Presentations

June 10, 2009


hematology and special chemistry toxicology
Hematology and Special Chemistry/Toxicology






Up and running by July 1st?


red white and blue hot dog challenge
Red, White and Blue Hot Dog Challenge



Up and reporting patient results by July 1st

IF NOT !!!!!!!!

Danna and Mary Jo



Will dress in red, white and blue outfit and hat . Must cook and serve hot dogs for July 3rd Core Laboratory Picnic!

college of american pathology
College of American Pathology

CAP Inspection

Fall 2009

Procedure Updates

Internal Survey by CQI

Internal Survey by Fellows

Updates on Plasma Screen: Currently Urines

Procedure probes by Hematology

community service
Community Service

Help the Homeless

community service1
Community Service

Diabetes Walk

thank you
Thank You!

Sometimes we are so busy adding up our troubles that we forget to count our blessings.