Core Laboratory. June Staff Meeting Presented by Lydia Nelson. Welcome Aboard. Jennifer Taylor Christine Hostetter Morgan Gapara Program in place 1 year Goal employee retention Hired 38 employees 3 were released and 1 resigned Make people feel welcome!. New Employees. New Employees.
June Staff Meeting
Presented by Lydia Nelson
Jennifer Tray, CLS IV
Smile! You are on Customer Camera
Answer the phone in three rings.
Use a pleasant and caring tone of voice.
Use a three part greeting with welcoming words, your name and your work area.
(Example: Good Morning. Core Laboratory. This is Laverne Farrar. How may I help you?)
More detailed and easier to read (i.e. retro pay)
Go green. Save paper and time.
Permanent record of all pay stubs
Email tells you statement is available
Need Coordinator for each shifts
Goal – all of Pathology goes to electronic pay stubs
JHH Raises for FY 2010
July 1, 2009 to June 30, 2010
Flat rate Increase Guidelines:
Hourly Rate Percent Increase
=< $16.00/hr 1.5%
$16.01/hr to $47.99/hr 1%
Executives, Administrative Director No Increase
Overtime FTEs: Jan Feb Mar Apr May
18.3 20.0 15.6 15.5 ?? JHH Goal = 10 FTEs
We are truly fortunate.
A special thank you to our directors, supervisors and staff for the hard work and sacrifices you have all made to get the overtime down.
Lean Project Very Successful
Juanita Stem starts Lean Presentations
June 10, 2009
Up and running by July 1st?
Up and reporting patient results by July 1st
IF NOT !!!!!!!!
Danna and Mary Jo
Will dress in red, white and blue outfit and hat . Must cook and serve hot dogs for July 3rd Core Laboratory Picnic!
Internal Survey by CQI
Internal Survey by Fellows
Updates on Plasma Screen: Currently Urines
Procedure probes by Hematology
Help the Homeless
Sometimes we are so busy adding up our troubles that we forget to count our blessings.