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Global Chatbot Market Trends, Analysis, And Forecast To 2025
Chatbots is a computer program which conducts a discussion via auditory or documented methods.
These programs are often designed to influentially simulate how a human would behave as a
conversational partner, thereby passing the Turing test. Chatbots are basically used in dialog systems for
various practical purposes including customer service or information acquisition. Some chatterbots use
sophisticated natural language processing systems, but many simpler systems scan for keywords within
the input, then fetch a reply with the most appropreate keywords, or the most alike wording pattern,
from a database.
The chatbot is anticipated to increase at a high rate due to the rise in penetration of various websites and
mobile applications, surge in demand of automated patient management tools in the healthcare industry,
proliferating demand of intelligent customer engagement and rise in the cloud based technology during
the forecast period. Factors such as lack of awareness owing to relatively early presence in tech-adoption
life cycle and high cost deployment as well as the system integration complexities are the major factors
that may hamper the growth of chatbots market in the near future.
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The chatbots market is majorly classified into type, usage, industrial vertical, deployment type, and end-
user. By type segment the market has been categorized into software and services. On the basis of usage,
the market has been bifurcated into websites, contact centers, social media and mobile platform. Industry
vertical has been widely segmented into financial services, healthcare, communication, retail, travel &
hospitality, government, education, utilities and others. deployment type is basically divided into on-
premises and on-cloud. On-cloud deployment has the largest market share and is anticipated to continue
the dominance over the forecast period. End-user segment has been categorized into small & medium
On the basis of geography analysis, the adoption rate of chatbot solutions across APAC is projected to rise
at a substantial rate due to the rising advancement in the technology and industries. These factors would
lead to the market awareness about the business value and return on investment, which can be
understood on long run. The regional analysis of the market includes the classification of the industry
verticals, type, usage, end usersand deployment type into North America, Europe, Asia-Pacific, Middle
East and Africa, and Latin America.
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The Asia Pacific regional market excluding Japan is expected to gain a significant share over the future
period. The rising awareness among customers about the benefits of the chatbots is anticipated to drive
the APAC market for chatbot in the future years. The major companies that provide chatbots include IBM
Corporation, CX Company, Nuance Communications, Inc., Artificial Solutions, Egain Corporation, Creative
Virtual Pvt., Ltd, Next IT Corporation., Speaktoit, Inc., 24/7 Customers, Inc, and Codebaby (Idavatars), Inc.
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