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To learn about Dell’s Quality Practices including…

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To learn about Dell’s Quality Practices including…. Customer centric programs are shaping our products, offerings and awareness. Committed to providing Quality improvement performance, gen-on-gen. We want to hear from YOU regarding your Dell experience. Customer.

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To learn about Dell’s Quality Practices including…
  • Customer centric programs are shaping our products, offerings and awareness.
  • Committed to providing Quality improvement performance, gen-on-gen.
  • We want to hear from YOU regarding your Dell experience.

Customer

  • Reliability & Validation rigor drive robust designs prior to launch.
  • Dell specifications are commonly tighter than standard industry specs.
  • Reliability Testing is continuous throughout the product life cycle.

DFx

  • Supply Chain fully managed by Dell Global Quality teams.
  • Dell’s unique process control methodologies employed with all MFG partners.
  • End-2-End “real time” Quality data.

Manufacture

  • Dell’s “direct model” enables quick & accurate Quality feedback.
  • Dell’s unique analytics scan thousands of SPC trends to provide Quality triggers.
  • Dell Enterprise product quality committed to providing best-in-class results.

Product Quality

Please contact: [email protected] or [email protected]

WE LOOK FORWARD TO HEARING FROM YOU!

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Enterprise Customer Loyalty – Voice of the Customer
  • Enterprise Executive All Hands
  • Executive Briefing Center
  • Enterprise Technical Advisory Board
  • Customer Onsite Inspection (COSIP)

CustomerEngagements

  • Enterprise Systems Test
  • Dell Solution Center
  • Global Command Center
  • Social Media Listening Center

Tours

  • Dell Tech Center blogs
  • Enterprise Efficiency blogs
  • Select 30 Online Forum (Private, unlisted)
  • In-depth focus group forums

Social Media

  • Net Promoter Score
  • Product Satisfaction
  • Callbacks

Surveys

Please contact: [email protected] and/ or [email protected]

WE LOOK FORWARD TO HEARING FROM YOU!

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