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PGF follow up procedure. 1 . What’s required Contract specifications - Follow up each brief, full & facilitation interventions -1, 3, 6, 12 months after discharge -Screen? 3, 6, 12 months if appropriate -Self care including suicide check

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PGF follow up procedure
  • 1. What’s required
      • Contract specifications

-Follow up each brief, full & facilitation

interventions

  • -1, 3, 6, 12 months after discharge
  • -Screen? 3, 6, 12 months if appropriate
  • -Self care including suicide check
  • -Calls range from 2 mins to 30 mins duration
pgf follow up procedure
2.What we offer:

During Treatment

Ring at 1, 3, 6, 12 months after onset of treatment or when requested

Provide ongoing support during treatment

Provide continuity of care – same counsellor calls each time

Relationship established prior to discharge

Makes participation more likely after discharge

Allows for interim safety checks upon request by counsellors

(ie suicide alert support)

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After the completion of treatment

1 month follow-up can be helpful if clients have dropped out of treatment due to a slip

Some clients re-engage with counselling when contacted via f/up – to date this is around 15%

Safety check done – eating, sleeping, other interests

Contract next call

Canadian Gambling Screen if appropriate

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3 month follow-up CPGI

Safety check done

15%have re-engaged with counselling

5% wish to be left alone or cannot be reached – most are the latter – to date only 1 person has asked not to be called again

80% re-contract for next call

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3. How we do it:

At induction, counsellor asks client to fill out and sign this form

PGF Follow-up Agreement

Date:……………………………

Client Name:………………………………………ID No:…………………………..

As part of our service we will provide ongoing support to your treatment @ 1, 3, 6 and 12 monthly intervals. We will follow up the same schedule once you have stopped seeing your counsellor. This also helps us in planning better services.

I agree to receiving telephone calls from PGF as ongoing support for me during and at the end of my treatment to discuss my progress. Information from follow up calls may be passed onto your counsellor.

(Circle One) YES / NO

It would be okay to leave a message if I am not available:

(Circle one) YES / NO

The best telephone number to use is:

………………………………………………..or……………………………………

Best day to phone would be: (Circle one)

Monday / Tuesday / Wednesday / Thursday / Friday / Saturday / Sunday

Best time would be: (Circle one)

Morning /Afternoon / Evening /Anytime / Weekends

Comments:…………………………………………………………………………………………………………………………………………………………

Please keep in touch and let us know if you change your phone number.

Thank You

Christchurch Fax No: 03 379 4334

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Sheet is faxed or scanned to Graham

Graham logs calls to begin in 1 month

If client not available, reschedules for:

-Same day, time next week – for 2 weeks – if still no connection

-The following month – after 2 months – report unable to connect with this client

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4.Difficulties

Odd hours

Sometimes necessitates using cell pho

Counsellors failure to introduce form to clients

Failure to sell service

Failure to scan/fax forms to be logged

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Client related

Unwilling to consent

Wrong contact information

Contact information changed

Requested not to be called

Unable to be contacted

Never available

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Frequently asked questions

What are the most requested times clients request to be contacted?

‘anytime’ is most common to date

How many Follow up calls do you get to do on average a day?

20 to 25

On average how many calls do you have to make in order to get through?

2 to 5 majority to date at first attempt

PGF follow up procedure
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