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City Administration of Barcelona: evolution of number of employees 1979-2002. Source: Barcelona City Council. Evolution of the City Administration of Barcelona’s Net Investment 1986-2002. Source: Barcelona City Council (constant euros 2002). E-Governance in local government: Analytical Model.

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city administration of barcelona evolution of number of employees 1979 2002
City Administration of Barcelona: evolution of number of employees 1979-2002

Source:Barcelona City Council

evolution of the city administration of barcelona s net investment 1986 2002
Evolution of the City Administration of Barcelona’s Net Investment 1986-2002

Source:Barcelona City Council (constant euros 2002)

e governance in local government analytical model
E-Governance in local government: Analytical Model

Political Context

PROCESSES OF PUBLIC ADMINISTRATION

Other Public Administrations

ACCOUNTABILITY

PERFORMANCE

Private Business Sector

SERVICE DELIVERY

INNOVATION

Civil Society Organizations

COMPONENTS OF EACH ONE OF THE PROCESSES

  • Organizational Resources
  • Technological Resources
  • Human Resources

Electronic Networking,

Organizational Networking,

Functional Relationship

Exogenous factor

Dynamics of processes depends on...

  • Actors’ Strategic Relationships
  • Technology design
  • Administrative Structure
city administration of barcelona evolution of means of information and services

12.131.074

6.984.326

City Administration of Barcelona: Evolution of means of information andservices

4.299.705

4.074.871

PTA

3.759.996

3.358.069

3.373.339

010 – num.

of calls

2.667.385

3.347.199

1.592.110

1.221.854

OAC –

Procedures

1.062.641

1.804.548

1.386.839

1.469.022

1.621.682

949.000

BCN.ES –

Visits

292.000

1997

1998

1999

2000

2001

2002

Source: Barcelona Informació

city administration of barcelona evolution of online procedures 2001 2003
City Administration of Barcelona: Evolution of online procedures, 2001-2003

Source: Barcelona Informació