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Pierce County ADRC Aging & Disability Resource Center. Older adults often have disabilities. Individuals with disabilities get older. Pierce County ADRC Aging & Disability Resource Center. Information. Support. Counseling. PREPARE FOR THE FUTURE. Options. Benefits.

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slide1

Pierce County ADRCAging & Disability Resource Center

Older adults often have disabilities.

Individuals with disabilities

get older.

slide2

Pierce County ADRCAging & Disability Resource Center

Information

Support

Counseling

PREPARE

FOR THE

FUTURE

Options

Benefits

slide3

Pierce County ADRCAging & Disability Resource Center

Older

Adults

Adults with

Cognitive

Disabilities

Adults with

Physical

Disabilities

Children &

Youth with

Physical &

Cognitive

Disabilities

Senior

I&A

ADRC

slide4

Pierce County ADRCAging & Disability Resource Center

  • Audience…
  • Older adults
  • Younger individuals with disabilities
  • Family caregivers
  • Families / Relatives / Friends
  • People planning for future long-term support needs
  • Professionals & service providers
slide5

Pierce County ADRCAging & Disability Resource Center

  • Audience…
  • 790,500 – Pierce County Population
  • 114,269 – 60+
  • 162,052 – Non-Institutionalized/Disabled
  • 27,913 – Seniors with N/I Disability
  • 24% – Caregiving Households
  • People Planning for Long Term Needs
  • Relatives, Friends, Neighbors
  • Professionals, Providers
slide6

Pierce County ADRCAging & Disability Resource Center

Walk-In

3580 Pacific Avenue

Tacoma

Log-In

www.PierceADRC.org

ADRC@co.pierce.wa.us

Call-In

(253) 798-4600

(800) 562-0332

(253) 798-2837 - TTY

slide8

Pierce County ADRCAging & Disability Resource Center

Walk-In

1ST Quarter – 660

2nd Quarter – 2,267

3rd Quarter – 3,785

Log-In

1ST Quarter – 2,263

2nd Quarter – 2,513

3rd Quarter – 2,554

Call-In

1ST Quarter – 3,703

2nd Quarter – 3,382

3rd Quarter – 3,705

slide9

Pierce County ADRCAging & Disability Resource Center

GOAL

  • Consumer Focus
  • Informed Choice
  • Enhanced Access
  • Efficient
  • Effective
  • Visibility / Awareness

Options

Counseling

slide10

Pierce County ADRCAging & Disability Resource Center

GOAL

  • Support the Customer
  • After Immediate Crisis
  • Future Oriented
  • Develop an “Options Plan”
  • In-depth Information
  • Supports & Services
  • Locations, Costs, Pay
  • Preferences & Resources

Options

Counseling

slide11

Pierce County ADRCAging & Disability Resource Center

GOAL

  • Information Giving 100%
  • Referral Giving 100%
  • Explain Documentation 96%
  • Assist with Contacts 96%
  • Advocating 92%
  • Home Visits 76%
  • Short-Term Case Mgmt. 68%

Activities Included In

ADRC

Options

Counseling

slide12

Pierce County ADRCAging & Disability Resource Center

GOAL

  • Options Counselor is at the

center of the long-term care

counseling universe.

  • ADRC Options Counselor is

not the “expert” in every area.

  • Coordinates own expertise

with that of specialized

counselors: 211, SHIBA, LTC

Ombudsman, DD, MH….

Options

Counseling

Key to the Continuum

of Supports

slide13

Pierce County ADRCAging & Disability Resource Center

ADRC

211

Counseling

Advocacy

Assistance

Assessment

General Scope

Immediate

Information

Referral

slide14

Pierce County ADRCAging & Disability Resource Center

GOAL

  • Take time to understand
  • Empower customer
  • Offer right amount & depth

of information

  • Help prioritize
  • Identify resources
  • Support individuals
  • Follow up

Options

Counseling

slide15

Pierce County ADRCAging & Disability Resource Center

ESSENTIAL FUNCTIONS

A. Awareness & Information:

  • Long Term Support Information
  • Public Education - Outreach
slide16

Pierce County ADRCAging & Disability Resource Center

ESSENTIAL FUNCTIONS

B. Assistance:

  • Long Term Support Options Counseling
  • Benefits Counseling
  • Employment Options Counseling
  • Referral
  • Crisis Intervention
  • Long-Range Planning
slide17

Pierce County ADRCAging & Disability Resource Center

ESSENTIAL FUNCTIONS

C. Access:

  • Eligibility Screening
  • Private Pay Services
  • Comprehensive Assessment
  • Programmatic Eligibility Determination
  • Medicaid Financial Eligibility
  • Determination
  • Easy Access to all public programs
slide18

Pierce County ADRCAging & Disability Resource Center

LOCALLY

  • MOU
  • Training
  • Networking
  • Collaboration
  • Bridge Building
  • Outreach
slide19

Pierce County ADRCAging & Disability Resource Center

LOCAL PROCESS

  • Build on a strong Senior I&A program
      • Staff knowledge
      • IT
      • Languages / Cultures
      • Reputation
      • Resources
      • Relationships
  • Introduce ADRC
  • Re-introduce ourselves
  • Work the networks (Esp. Disabilities)
slide20

Pierce County ADRCAging & Disability Resource Center

LOCAL PROCESS

  • Community Forums
  • Small task-specific work groups
      • Vision & Mission
      • MOU’s
      • Marketing
      • Web site
  • Development of MOU’s
  • Trainings
  • Permission to stumble
slide21

Pierce County ADRCAging & Disability Resource Center

LESSONS LEARNED

  • Uncharted Territory
  • Start with I&A Standards
  • Go Slow
  • Turf
  • Network  Partnerships
  • Community Representation
  • Marketing / Outreach
      • Specialized target audiences
      • “Making The Link”
slide22

Pierce County ADRCAging & Disability Resource Center

APS

Hospitals

Disabled

Aging

MR/DD

ADRC

Providers

State Agencies

Public

HCS

Social Services

slide23

Pierce County ADRCAging & Disability Resource Center

  • LESSONS LEARNED

SART

  • Reporting Evaluation Plan

Grantee Reports

  • Referral & Counseling
  • (= Time = FTE’s = Budget)
  • Staff
  • Training
  • Trainers
slide24

Pierce County ADRCAging & Disability Resource Center

LESSONS LEARNED

  • Training

Center for Independence

P.C. Coalition for Developmental Disabilities

TACID

BenefitsCheckUp

Alzheimer’s Association

P.C. Veterans Bureau

ARC of Washington

Hearing, Speech & Deafness Center

2-1-1

  • Trainers
slide25

Pierce County ADRCAging & Disability Resource Center

  • Value Added Benefits
    • Broader Scope
    • Enhanced Networking
    • Mutual Collaboration
    • Counseling Mindset
    • Options to Empower
    • Visibility
slide26

Pierce County ADRCAging & Disability Resource Center

ADRC

(253) 798-4600 – Local

(800) 562-0332 – Toll Free

(253) 798-2837 – TTY

ADRC@co.pierce.wa.us

www.PierceADRC.org

slide27

Pierce County ADRCAging & Disability Resource Center

Bob Riler - Pierce County

(253) 798-7384 or briler@co.pierce.wa.us

Meg Evans - ADSA

(360) 725-2557 or EvansME@dshs.wa.gov