Glossary of Hotel Management by Hamed Poursharafoddin - PowerPoint PPT Presentation

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Glossary of Hotel Management by Hamed Poursharafoddin
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Glossary of Hotel Management by Hamed Poursharafoddin

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  1. Hotel Management Glossary Esfahan Technical & Vocational Training Organization Hamed Poursharafoddin

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  18. Mixed Up Conversation: At the Front Desk of a Hotel Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the front desk is saying the line or a G if the guest is saying the line . F = Front Desk G = Guest

  19. Would you prefer a single or a double? • 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M. • And how about a restaurant? • Great. What time does the restaurants close? • It’s $145.00 a night. How many nights will you be staying? • It’s D-A-V-I-E-S. • I’d like a room, please? • Great. I’ll pay with VISA then. What time is checkout? • And how do you spell that, sir? • So that’s D-A-V-I-E-S. How would you like to pay for the room? • Do you take VISA? • There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby. • Yes, we do. We take VISA, Mastercard, and American Express. • A double, please. How much is that? • Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know? • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room. • OK. One night comes to $145.00 plus tax. May I have your name please?

  20. Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room. • OK. One night comes to $145.00 plus tax. May I have your name please? • A double, please. How much is that? • Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know? • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room. • OK. One night comes to $145.00 plus tax. May I have your name please? • Is there a pool here? • Welcome to the Beachside Inn. How may I help you? • They both close at 10:00 P.M. • Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay. • Just tonight. • It’s Davies. Robertson Davies.

  21. Checking Guests In and Out Front Desk Receptionist • What name is the reservation under? • How long will you be staying? • Are you planning on checking out tomorrow? • I'm afraid you can't check in until after 4:00 pm. • What type of vehicle are you driving? • Do you know the license plate number of your vehicle? • Complimentary breakfast is served in the lobby between 8 and 10 am. • I'll give you two room keys. • The dining room is on the main floor at the end of the hall. • The weight room and sauna are on the top floor. • Just call the front desk if you need any extra towels or pillows.

  22. Checking Guests In and Out Guest • We have a reservation under John Feddin. • Do you have any vacancies? • Is the hotel booked, or can we get a room for tonight? • How do we get to our room from here? • Is it okay to park out front? • What time is the pool open until? • What time is breakfast served at? • Is it too early to check in? • Can we get a wake-up call? • When is check out time?

  23. Checking Guests In and Out

  24. Checking Guests In and Out