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Perception and use of non-territorial offices in the Netherlands

Perception and use of non-territorial offices in the Netherlands. IAPS July 8, 2004. Leentje Volker & Theo van der Voordt Delft, the Netherlands. Impact of Innovation How to measure Case studies Aims and Methods Results Conclusion Future research. Agenda.

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Perception and use of non-territorial offices in the Netherlands

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  1. Perception and use of non-territorial offices in the Netherlands IAPS July 8, 2004 Leentje Volker & Theo van der Voordt Delft, the Netherlands

  2. Impact of Innovation How to measure Case studies Aims and Methods Results Conclusion Future research Agenda

  3. Office real estate developments steered by: Developments in ICT Organizational changes Economical factors Social trends  Rise of new non-territorial offices Innovation in offices

  4. Organisational goals = ? user needs and preferences What are (in)tangible costs and benefits? To what extent can new offices be sufficient? Impact

  5. Integral tool for diagnostic evaluation of offices: Work Environment Diagnosis Instrument Wide scope: user satisfaction, perceived productivity, effects on health and image, facility costs, economic value added, future value and critical factors in implementation Case studies Measurement of impact

  6. Development and testing toolkit Collecting data for functional knowledge Long term basis for: theory building decision making strategic housing policy monitoring developments Aims

  7. Ministery of Spatial Planning - Inspection Resp. 62 %, n= 69 Case studiestotal response 59%, n = 287 Internal Revenue Service Resp. 48 %, n= 88 Chamber of Commerce Resp. 67 %, n= 130

  8. Methods • Analysis of documents • Interviews • Questionnaires • Occupancy measurements

  9. Differences in age, gender, work process and involvement in implementation Satisfaction

  10. Productivity

  11. Occupancy: Workplaces 50 % (traditional 55%) Meeting places 15 % (variety 0 – 100%) Flex factor 0.7/0.8 places per employee Perceived use: sometimes feelings lack of workplaces but appreciation for openness and transparency Use

  12. Overall judgement

  13. Conclusion (1)

  14. Lack of privacy and distraction seem to be overruled by overall appraisal Territoriality and lack of status don’t seem to cause problems (Involvement in) implementation process very important Time based? Conclusion (2)

  15. Space planning Concentration vs. communication Rules for use and concept strategy Tool for implementation & decision making Future research

  16. Information: info@cfpb.nl www.cfpb.nl www.re-h.nl

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