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versaSRS HelpDesk - PowerPoint PPT Presentation

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versaSRS HelpDesk
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  1. versaSRS HelpDesk More than just a HelpDesk … • :: Service Request System :: • :: Case Management :: • :: CRM and Contract Management ::

  2. Whether to support clients, customers or internal staff, versaSRSHelpDeskis a packaged application enabling organisations to quickly and effectively deploy comprehensive Customer, Contract, Service, Incident and Case Management processes with a minimum investment in infrastructure. Designed and developed for the global enterprise and SMB market, VersaDev conducted extensive research and investigation into market business requirements, producing an affordable enterprise level solution, for organisations of all sizes - utilising the latest advancements in browser technology to meet business needs.

  3. versaSRS HelpDesk provides: • A low and affordable total cost of ownership  With a simplified, rapid rollout of a 100% web-based solution. • Ease of deployment and access  By being installed on a local and secure web server internal to your organisation - providing access seamlessly through the intranet. No special end user software is required, all that is needed is a web browser. • Single point of entry  A single point of entry across the organisation allows for easy, quick and productive business management.

  4. versaSRS HelpDeskprovides: • Seamless upgrades  Upgrades are made right on the application server, making it cheaper to deploy and maintain, with the upgrade process being straightforward, efficient and giving users instant access to the latest version. • Security  Industry standard protocols such as Virtual Private Networking (VPN) and Secure Sockets Layer (SSL) can be used to secure the application, with versaSRS HelpDesk also inherently providing robust user role security, audit trail capabilities and comprehensive record storage features.

  5. versaSRS HelpDeskprovides: • Immediate ROI and cost savings  Efficiency and productivity savings can be realised immediately by standardising processes throughout the organisation. • Improved service levels and customer satisfaction  By utilizing a system which enables organisations to fully manage customers will enhance customer satisfaction, increase productivity, reduce staff workload and subsequently reduce operational costs.

  6. Most importantly of all versaSRS HelpDeskprovides: • Adaptability and flexibility  versaSRS HelpDesk, with its flexible architecture and design, can be used for a wide range of business processes or services, offering more than just a traditional service management solution. More than just a HelpDesk ….

  7. Innovation What makes versaSRS HelpDesk stand out from the crowd is itsunique 'look and feel'. Although a browser-based application, versaSRS HelpDesk does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application, providing the benefits of an intuitive user interface with the latest advancements in browser technology using a database back-end globally accessible system. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.

  8. Adaptable and Flexible versaSRS HelpDesk’sframework, adaptability and design has enabled companies to implement the solution for business processes which cover a wide range of areas including, but not limited to: • CRM • Traditional Help Desk & Support Services • HR & Payroll Processes • Contract & Project Management • Accounts Management • Sales & Leads Management • Service Requests • Service, Maintenance & Repair Processes • CRM Processes, Tracking and Reporting • Store Management Virtually any process that requires comprehensive management and communications tracking...

  9. Implementation Example BHP Billiton The World's LARGEST Diversified Resources Company versaSRS HelpDesk was benchmarked by BHP Billiton against many other vendors with it winning hands down. versaSRS HelpDesk was selected due to the solution’s flexibility and adaptability in being able to incorporate specific, yet multiple, business processes, whilst still allowing for the seamless integration of ongoing future business needs and processes. Subsequently BHP Billiton has discovered new ways of using versaSRS HelpDesk for the management of different processes as needs arise. An example includes the acquisition by BHP Billiton of the Olympic Dam mining operations in South Australia, a multi-billion dollar venture, where versaSRS HelpDesk was instrumental in assisting with the HR personnel management merger process.

  10. About VersaDev VersaDev is an innovative software company specializing in enterprise-wide mission-critical Microsoft .NET applications for small to large-sized businesses worldwide. Using the latest Microsoft technologies, we have developed a broad range of solutions including corporate enterprise solutions, on-line applications and custom application development solutions. VersaDev also provide custom software development for global enterprise clients with specific business needs in the areas of business process improvement, workflow and automation processes. VersaDev’s enterprise solutions have been installed in major business sectors, including Finance, Legal, Mining & Resources, Government, Manufacturing, Technology, Education and professional firms of all kinds.

  11. Our clients include …

  12. Performance versaSRS HelpDesk has passed rigorous independent testing by VeritestInc, enabling verification for Microsoft Windows Server. VersaDev are a Microsoft Gold Certified Partner. The Veritest and Microsoft Partner certification guarantee the robustness of the versaSRS HelpDesk technology and deployment of the solution for our clients. At a process level, versaSRS HelpDesk supports the Information Technology Infrastructure Library (ITIL) in the areas of Service, Incident, Configuration and Service Level Management processes, with other ITIL processes currently being developed for deployment in the coming months. Since its formal release to the wider market in 2004, versaSRS HelpDesk has gained significant market share in Australia and internationally, where in many instances it has actually replaced entrenched traditional service management enterprise solutions used by organisations.

  13. Dashboard View KnowledgeBase CRM and Contract Management Modules Billing Module

  14. 134 Gilbert Street Adelaide South Australia 5000 t:: +61 8 8463 1914 f:: +61 8 8212 8447 e:: ABN: 53 087 184 807 Product information: Online demonstration: Case studies: Brochures & whitepapers: Free Community Edition software download: