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選才面談技巧 Selection Interview

選才面談技巧 Selection Interview. James Lo. 常見的選才問題. 三項過去你在面談時，最常碰到的挑戰 ? 1. 2. 3. . 選才面談技巧. To select the right persons to fit the job requirements thru an interview. Good hiring decisions create a foundation for more effective performance, while most interview fails .

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選才面談技巧 Selection Interview

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  1. 選才面談技巧 Selection Interview James Lo

  2. 常見的選才問題 三項過去你在面談時，最常碰到的挑戰? • 1. • 2. • 3.

  3. 選才面談技巧 To select the right persons to fit the job requirements thru an interview Good hiring decisions create a foundation for more effective performance, while most interview fails. Conduct a successful(structured) interview.

  4. 結構化面談 Preparing to interview Making the decision Conducting the interview Evaluating the candidates

  5. 準備面談

  6. 設訂遴選條件

  7. 設訂遴選條件(1) • 工作內容 • 招募→熟悉勞動相關法令 • 工作環境/屬性 • 溫度、服裝、應酬、輪班、出差、工作地點、客戶抱怨、股東抱怨、心律調整 • 待遇與機會 • 年薪80萬、派駐國外子公司、擔任主管

  8. 資格條件

  9. 遴選條件工作底稿

  10. Musts vs. Wants

  11. 遴選條件工作底稿(1)

  12. Exercise – 遴選條件

  13. 甄選工具種類

  14. 決定甄選工具

  15. 篩選履歷表 • 是否符合關鍵(Must)之資格條件 • 學經歷是否連貫? • 是否跳槽頻繁?更換行業跨度大? • 是否待業時間過長? • 有無錯字/漏字 • 期望待遇是否過高? • 其他注意事項

  16. 設計面談問題(1)

  17. 設計面談問題(2)

  18. Exercise – 設計面談問題

  19. Overview – 準備面談

  20. 主持面試

  21. 如何開場 • 自我介紹 • 營造舒適的氣氛 • 說明面試的流程 • 告知應聘者，在面試過程中您可能必須做些記錄

  22. 收集資訊 • 善用不同的問題類型來提問 • 傾聽 • 面試者宜多聽少說 • 回應(嗯、是、點頭、微笑) • 適度提問(釋意、澄清、延伸) • 記錄 • 控制面談的流程與時間

  23. 問題的類型

  24. Exercise – 什麼問題會讓應徵者反感?

  25. 不當的問題

  26. 傾聽 – 記錄 • Why • Record your observations and impressions of the candidate while they are still fresh in your mind. • How

  27. 控制面談的流程與時間 • Why • You’re gathering information. You should ask most of the questions and do most of the listening thru controlling the procedure and time. • How

  28. 提供資訊 • Ask the candidate if he has questions? • Introduce the job • Introduce the company • Promote your company if necessary.

  29. 結束面談 • Ask if the candidate has further questions, especially those that might affect her decision to participate in the next step of the process. • Explain how and when the person will hear about follow-up interviews or decisions. • Don’t tell him or her the “result”. • Thank the candidate for coming in. • Shake hands and make eye contact. • Walk the person to the door.

  30. Overview – 主持面談

  31. 評估候選人 • Check reference • 避免check應聘者現職公司，以應聘者提供及HR之管道為主 • 風險評估 • Probability and Seriousness • 決定人選

  32. 決定人選

  33. Overview – 課程總結 • 多人分次面談，彼此應如何分工？ • 應徵者有備而來，主試者應如何應付？ • 如何瞭解應徵者之創意/人格特質/身體狀況？ • 公司的缺點是否應告訴應徵者？ • 如何瞭解應徵者所言為實話？ • 如何向應徵者說明被拒絕的原因？ • 公司條件不佳，如何吸引應徵者？ • 如何突破應徵者的偽裝？ • 如何應付話過多的應徵者？ • 什麼時候會有結果？常打電話/寫郵件？

  34. Thank you!!

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