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The Teacake Club Building a learning community of front line welfare to work staff. Richard Scothorne, Rocket Science Faye Thomas, Cardinalis. Creating a learning network of third sector front line staff to enhance service performance and create sustainable organisations. Outline.

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the teacake club building a learning community of front line welfare to work staff

The Teacake ClubBuilding a learning community of front line welfare to work staff

Richard Scothorne, Rocket Science

Faye Thomas, Cardinalis

slide2

Creating a learning network of third sector front line staff to enhance service performance and create sustainable organisations

outline
Outline
  • The situation
  • Needs and responses
  • Sustainability and replicability
  • What is happening elsewhere?
the situation
The situation…
  • Range of small community based third sector organisations
  • Some specialist providers (eg BME)
  • Varied staff skills and experience
  • Mixed performance
  • Managing shift to outcome based approach
objectives
Objectives…
  • Deepen staff skills
  • Enhance client experience
  • Strengthen organisational performance
  • Increase likelihood of thriving with outcome funding
needs
Needs…
  • Feel part of a sharing and learning community
  • Understanding who can help
  • Specific areas of learning – facilitated sharing and external input
  • Ready source of tools and techniques
  • Strengthen performance management
  • Help to put into practice and deal with issues
an integrated response
An integrated response…
  • Monthly networking lunches (‘The Teacake Club’)
  • Members only website
  • Development programme – workshops tailored to needs
  • Access to new tools/methods
  • Support to develop bespoke tools for their role
  • Support hotline (email and phone)
development programme
Development Programme
  • Designed with participants
    • Priority areas for development
    • Confidence levels around each topic
    • Key issues for exploration
    • Specialist skills
  • Learning from peers
  • External input and discussion
  • Good practice, tools and techniques
  • Action planning
development programme1
Development Programme
  • Assessment
  • Great CVs
  • Helping clients get motivated
  • Collecting and using management information to improve performance
  • Engaging with employers for sustained outcomes
  • Helping clients stay in work
workshop taster assessment
Workshop Taster….Assessment
  • Objectives
  • The Learning Journey
  • Assessment types
  • Key aspects of good assessment – What works for you?
  • The assessment process
  • Assessing employability
  • Legal and Quality Assurance requirements
  • The Individual Learning Plan
  • Review and action planning
  • Useful tools
action planning
Action Planning
  • Each adviser creates an action plan which:
    • Describes what they will do individually to improve their practice
    • Describes how they will influence their organisation to improve performance
big themes emerging
Big themes emerging
  • Demand led – start with jobs and work back
  • Clarity about markets – Which clients? Which employers?
  • Measure, review and improve performance
  • Draw on clients and employers: intelligence, co-design
  • Get the match right
  • Staying true to values
  • Creating a cost effective delivery community
  • Co-designing the commissioning process and KPIs (funder present)
big themes emerging1
Big themes emerging

Observe

Anticipate

Influence

Control

before and after scores 5
Before and after scores/5
  • Assessment 2.7  3.9
  • Management information 2.8  4.0
  • Client motivation 2.9  4.4
  • Employer Engagement 3.1  4.4
  • Retention in Work 3.0  4.3
what they said
What they said...

“Thanks for the sessions last week…awesome… they have all said how much they enjoyed it.”

John Powell

Senior Project Officer

Employment and Skills Team

what they said1
What they said...

... delivered in an enthused, refreshing way. Tackled the hurdles, practices and procedures welfare to work providers encounter...extremely useful both personally and for the development and motivation of my staff.

..well structured and informative..new ideas which I have used to improve the quality of our provision.

… good to share best practice and experiences with other advisors and find out more about their organisations and what they can offer.

...took away best practices, reflective practices, useful information, experiences from other people, which we have used to improve performance.

why it works
Why it works…
  • Led by staff needs
  • Responds to different ways of learning
  • Accessible when people need it
  • Creating a community – feeling less isolated and part of a greater service
  • Take away techniques and approaches that are seen as practical and valuable
  • Low cost, maximum impact
questions and issues
Questions and issues
  • Other integrated approaches?
  • Other development programmes and the difference made?
  • What works in other areas?
thank you
Thank you!
  • Richard Scothorne
    • 07774 141 610
    • richard.scothorne@rocketsciencelab.co.uk
  • Faye Thomas
    • 07929 430 035
    • fayethomas@cardinalis.uk.com