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Sutherland is a leading BPO giant that offers innovative strategies and domain expertise to help its clients in the banking sector to increase their productivity and market share.

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Like other industries, banks too want to minimize their operational costs by executing their processes efficiently. In order to achieve this, the banking sector is offering significant process outsourcing opportunities to BPOs. Banking sector is now extensively utilizing the BPO services to streamline and optimize its various operational processes. Outsourcing helps the banks to reduce cost and risk of management to a great extent.


Outsourcing scales up the business operations rapidly and maximizes revenue of the banking organizations. Sutherland is a leading BPO giant that offers innovative strategies and domain expertise to help its clients in the banking sector to increase their productivity and market share.


Sutherland provides a perfect banking solution by offering expert domain knowledge, strategic process management, and high-end technology at significantly lower cost. We align our reporting assignment according to the geographic and business priorities of the clients. Sutherland Global Services has multiple offices in US, UK, Canada, India, Mexico, and Philippines.


With an experience of 20 years in providing contact center and back office services, Sutherland facilitates it’s clients from the banking sector to focus on their core competences and achieve their business objectives. With an aim to improve the productivity, reduce cost, and speed up the implementation of the processes, Sutherland BPO services offer the following banking BPO banking solutions to its clients.


Contact Center

Account inquiry management (phone, email, and web), balance transfers and consolidations, collections, cross-selling and up-selling, customer acquisition, customer service, help desk, inbound/outbound telemarketing, lead generation and qualification, loyalty/win-back programs, new account activation.


Transactional Processes

Account maintenance, account opening/processing, accounts receivable management, card application processing, check/item processing, clearing and settlement, exceptions handling, loan application processing, payment processing.


Sutherland Global has the expertise and banking domain knowledge to offer complete banking BPO services. As banking process handling involves confidential data, we offer a reliable outsourcing solution and safeguard all the important details provided by the banks. We offer stringent security features by implementing the privacy policy strictly.


Sutherland’s banking solutions include re-engineering processes by implementing optimal outsourcing strategies to ensure results. Some of the leading banks in the world are in our client list due to unparallel BPO services we provide. To know more, visit