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Health Care interviewing & Completion of Medical Forms

Health Care interviewing & Completion of Medical Forms. TPJ3M Nicole Klement. Listening issues. Comparer Rehearser Derailer Placater Dreamer Identifier Filterer Fixer Mind Reader. Good Listening is important.

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Health Care interviewing & Completion of Medical Forms

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  1. Health Care interviewing & Completion of Medical Forms TPJ3M Nicole Klement

  2. Listening issues • Comparer • Rehearser • Derailer • Placater • Dreamer • Identifier • Filterer • Fixer • Mind Reader

  3. Good Listening is important • Focussed listening is the most effective way to build trust and establish relationships • 93% of communication is non-verbal • We retain 50% of conversations (external and internal barriers) Carl Rogers, Harvard Business Review

  4. Strategies Listen for: • Key words • Non-verbal cues • Context • Activating background knowledge • Guessing at meaning • Seek clarification • General gist

  5. Listening Tips • Eye contact • Relaxed attention • Open mind • Word pictures • No interruptions/solutions • Wait for pauses to ask Qs • Ask relevant questions only • Feel the speaker’s feelings • Give feedback • Think about what is NOT said

  6. Feedback skills • Listen out loud by: Offering Verbal cues • Relevant questions • Paraphrasing statements • Reflections • Affirmations Offering non-verbal cues • Smiles and frowns • Hand and body gestures • Eye contact/ movements

  7. Ask what the person is thinking or feeling Let the speaker finish their thought before determining what question to ask next Be aware of your own assumptions Stay present Remember this is NOT about you Treat the person as unique Ask questions when concerns are raised Fully understand needs before recommending a solution Great Listeners

  8. Privacy • Patient medical history is confidential. • Files are stored in a secure place • Information can not be shared without patient consent • During our culminating – please do not share anything that makes you uncomfortable sharing.

  9. Interview • Interviews are normally conducted in a separate room with the door closed • We have space restrictions at the moment – so please do your best to find a quiet space • Remember – any info shared whether real or not must be treated as confidential

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