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Bringing the Best Out of People

Bringing the Best Out of People. Presented by: Dr. Adrienne Pasek. Outline of the day. Navigating emotions Perceptions, feelings, absolutes Communication Ten Commandments for resolving conflict Neutrality Techniques for disagreeing without taking a position Negotiating

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Bringing the Best Out of People

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  1. Bringing the Best Out of People Presented by: Dr. Adrienne Pasek

  2. Outline of the day Navigating emotions Perceptions, feelings, absolutes Communication Ten Commandments for resolving conflict Neutrality Techniques for disagreeing without taking a position Negotiating Finding common ground

  3. Navigating Emotions • Perceptions • Feelings • Absolutes

  4. ABSOLUTES Things will happen that you cannot control You cannot change that which is out of your control The only change you can make is within yourself and Things will happen that you cannot control

  5. Perceptions Reality is just a perception Perception is a combination of beliefs, values, experiences

  6. Underlying cognitive structures and rules that consist of core beliefs and that determine how we codify, categorize, interpret experiences Develop early in life Beck, (1967, 1984) SCHEMAS

  7. DYSFUNCTIONAL SCHEMAS impair reality and the ability to think reasonably

  8. Six Universal Feelings Anger Disgust Fear Happiness Sadness Surprise

  9. Communication Speaking Conveys meaning + Listening Interpretation of what was heard

  10. Communication Research 7% of meaning is derived from the spoken word 38% of meaning is paralinguistic (the way the words are spoken) 55% of meaning is derived from facial expression

  11. Rules of Engagement What is the purpose of the message? (Why do I need to know this?) informational, educational, personal What do you need me to feel? (universal feelings)

  12. More Rules of Engagement • Behavior is an outward expression of feelings/thoughts/perceptions

  13. Neutrality Techniques Tactics Strategies

  14. Negotiation • Finding Common Ground • Sandbox 101

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