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The Healthcare Executive’s Role in IT Decisions Andy Ziskind, M.D. November 8, 2011 PowerPoint Presentation
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The Healthcare Executive’s Role in IT Decisions Andy Ziskind, M.D. November 8, 2011. Background. Interventional cardiologist Former Positions Vice-President University of Maryland Vice-Dean/Associate Vice-President University of Washington Co-Chaired IT Oversight

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Presentation Transcript
slide1

The Healthcare Executive’s

Role in IT Decisions

Andy Ziskind, M.D.

November 8, 2011

slide2

Background

Interventional cardiologist

Former Positions

Vice-President University of Maryland

Vice-Dean/Associate Vice-President University of Washington

Co-Chaired IT Oversight

Group President BJC Healthcare/President Barnes-Jewish Hospital

Chaired, BJC IT Oversight Committee

Oversaw Eclipsys implementation at BJH

Currently Accenture Partner

Lead Accenture’s Academic Health System and Accountable Care practices

1

lessons learned
Lessons Learned
  • These major implementations are not IT projects, they are clinical transformation initiatives that require operating executive sponsorship and ownership
  • Rigorous approval processes and tollgate reviews are essential
    • Don’t move forward without critical success factors in place
    • Catch problems early
    • Executive leadership needs to stay actively engaged
  • If it sounds too good to be true, it probably is!
    • Beware of vendors and consultants overpromising.
lessons learned con t
Lessons Learned (con’t)
  • Implementation and operating expenses are consistently underestimated
    • Hidden costs
    • Unanticipated costs
    • Post-go live operating expenses to support new system and build new features.
  • Spend time selling vanilla! Resist excessive customization
  • Physicians will not show up for training in the classroom at 9:00 am on Tuesday
    • Train at the right time in the right way and provide lots of go live support.
  • Integrate the CIO fully into the senior clinical leadership dialogue
recognize that the cio is in the crosshairs
Recognize that the CIO is in the crosshairs!

“Bummer of a birthmark,Hal.”