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Improvements to Appointments functionality and changes to Extranet

This presentation discusses the improvements made to the Appointments functionality and changes to the Extranet presentation for the Industry Governance Group on 23rd February 2011. It includes a summary of the Optimised Scheduling System (OSS) project, the impact on the Extranet, screenshots of the As-Is and To-Be processes, and changes to the Extranet. The project cutover timeline and next steps are also provided.

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Improvements to Appointments functionality and changes to Extranet

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  1. Improvements to Appointments functionality and changes to Extranet Presentation to Industry Governance Group 23rd February 2011

  2. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • Improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 2

  3. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • Improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 3

  4. Summary of Optimised Schedule System (OSS) • ESB Networks are implementing a new scheduling solution for meter works orders - using an application called ‘Click Schedule’ • Existing legacy application ‘AREAS’ is being replaced • The new scheduling solution (OSS) will: • optimise the scheduling of meter works orders and support the minimisation of travel • support the meeting of due date obligations i.e. SLA and Appointment commitments • support proactive jeopardy management and the dynamic management of the schedule as the day unfolds • e.g. manage urgent re-energisation requests, manage completion of meter works orders when outages occur and resources are redeployed urgently • Project on schedule for Go Live on 26th April 2011 4

  5. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 5

  6. HUB SAP IS-U Extranet – Appointments Review As Is process - Appointments (9) Update order, send to mobile (4) Market Message (5) Validate appointment slot exists (7) Create Order with Appointment Suppliers ESBN AREAS (6) Confirm appointment slot available (8) Schedule order and dispatch (1) Search for available Appointments (2) Search static Appointments Calendars (3) Display available Appointments 6

  7. Extranet – Appointments Review To Be process - Appointments SAP IS-U (10) Update order, send to mobile Suppliers ESBN Click Schedule (9) Schedule order and dispatch (7) Create Order and Appointment HUB (8) Confirm appointment slot (5) Market Message (6) Validate appointment slot exists (1) Search for Appointments using date range & slot type (2) Simulate order and appointment creation to find availability (3) Dynamic Search on resource availability (4) Display available Appointments 7

  8. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • Improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 8

  9. Improvement to Appointments functionality • As Is Appointments functionality • Appointments are currently limited to particular route days with a maximum threshold of appointment slots per route • e.g. appointments in Tullamore town are on route days only (Tue, Thurs and Fri) with a maximum capacity of 2 slots per day • To Be Appointments functionality • Existing route based approach retired • Appointment availability will be based on capacity (resources) to deliver – more flexible • No restriction on particular days if capacity is available i.e. increase in available appointment days and more choice for customers • e.g. appointments in Tullamore town possible on any day of the week, availability matched to actual capacity, appointments will influence work schedules 9

  10. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • Improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 10

  11. Extranet – As Is ‘View Appointments’ – input data Click ‘Search’ to return appointment slots Input MPRN Input work type 11

  12. Extranet – As Is ‘View Appointments’ – data return Number of available appointment slots returned 12

  13. Extranet – To Be ‘View Appointments’ input data Click ‘Search’ to return appointment slots Input work type Input MPRN Select preferred date range, default = next day. Range limited to any 7 working days within future 15 working days Select preferred slot type, default = pm 13

  14. Extranet – To Be ‘View Appointments’ input data Validation messages will guide date selection to minimise invalid appointment requests 14

  15. Extranet – To Be ‘View Appointments’ data return Appointment availability returned for selected slot type and date range Search time and date and customer address returned for information 15

  16. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • Improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 16

  17. February March April May Support Cutover Dress Rehearsal one Cutover Dress Rehearsal two Release non SAP-ISU applications Release SAP-ISU changes OSS Cutover - outline plan • Changes to SAP IS-U to be released Easter weekend 21st-25th April. • SAP IS-U will be isolated at the Integration HUB and Extranet blocked from c. close of business Thursday 21st April to Monday 25th April. • Normal system release limitation will apply i.e. notification of key stakeholders, system isolation, queue of market messages etc. 17

  18. Agenda • Summary of Optimised Scheduling System (OSS) project • Appointments • As Is and To Be landscape • Improvements to Appointments functionality • Impact on Extranet - Appointments Review • As Is and To Be screenshots • Changes to Extranet • Project cutover timeline • Next Steps and summary 18

  19. Suggested Next steps • ESB Networks will offer to meet each Supplier during April’11 to discuss related processes • Job aid on Extranet Appointments will issue • More detail on Cutover Plan to be presented to the IGG planned for 6th April’11 • Any questions or clarifications to be routed through RMDS 19

  20. Summary of new Appointments functionality • More flexible – any day appointments can be offered • Higher volume of appointments on offer - limited by actual available capacity only • Dynamic in-day management of daily work schedules will better enable accommodation of urgent requests • System objectives set up to meet SLA and Appointment due date obligations • Some changes to the Extranet to fit the solution and enhance the search process 20

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