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Attendee Expectations – Course Overview. Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746. 1. One Market Plaza Suite 1100 San Francisco, CA 94105. Harry C. Chapman. Principal. Phone: 415-971-5746 Email: hchapman@baconsulting.net.

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Harry chapman principal bay area consulting group llc hchapman baconsulting 415 971 5746

Attendee Expectations – Course Overview

Harry Chapman

Principal

Bay Area Consulting Group LLC

Hchapman@baconsulting.net

(415) 971-5746

1


Introductions

One Market Plaza

Suite 1100

San Francisco, CA 94105

Harry C. Chapman

Principal

Phone: 415-971-5746

Email: hchapman@baconsulting.net

Introductions

Instructor

Harry Chapman

Bay Area Consulting Group – San Francisco

Principal – One of three in the company

Reason for attending – I have assisted a number of companies improve their understanding and use of performance measurement including projects to implement the Balanced Scorecard. I am looking forward to sharing the tips I have learned with you as well as learn from you your observations on how to use performance measurement to improve IT performance.

Expectations – I am interested in your perspective and your experience with performance measurement for IT.

Please tell us your:

Name

Company

Position

Reason for attending

Expectations


Expectations
Expectations

  • What the Course is not:

    • The “silver bullet” - a list of IT performance measures that you can readily apply at work

  • What the Course is:

    • An opportunity for you to learn and experience what makes performance measurement effective to enable change

    • A chance for you to break some preconceived notions and begin to think differently about the opportunities for improvement that surround you at work


Agenda
Agenda

Day 1

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Day 1

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Agenda3
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Day 1


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Day 2

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Day 2

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Day 2

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