Log Book. Name: Ng Man Kin Class: 41323/3A (28) Course: Customer Relationship Management Title: The slides show of the forum - A & T Travel Agency (Mr. Albert Wong) Date: 17 th October, 2006. Forum. Customer Relationship Management Theory and Practice
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Name: Ng Man Kin
Class: 41323/3A (28)
Course: Customer Relationship Management
Title: The slides show of the forum - A & T Travel Agency (Mr. Albert Wong)
Date: 17th October, 2006
Customer Relationship Management
Theory and Practice
Applied to a Typical Travel Agency
A & T Travel Ltd (Mr. Albert Wong)
How to serve the customers to satisfy their needs
Provide a first-class service to the customers
How to store the customers’ data more security?
After the talk, I have more understand about the operation of the travel company, especially the tasks of the Tour guide. They play an important role in the company. Same as the private tutorial class in the market, teachers quality is much importance than any type of advertisements. It is also the core of the “Customer Relationship Management”.