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Libraries on the MUVE in Second Life. Internet Librarian Preconference Workshop Saturday, October 27, 2007 in Monterey, California Conducted by: Barbara Galick (Puglet Dancer in SL), Bradley University Jill Hurst-Wahl (Jillianna Suisei in SL), Hurst Associates, Ltd.

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libraries on the muve in second life

Libraries on the MUVE in Second Life

Internet Librarian Preconference Workshop Saturday, October 27, 2007 in Monterey, California

Conducted by:

Barbara Galick (Puglet Dancer in SL), Bradley University

Jill Hurst-Wahl (Jillianna Suisei in SL), Hurst Associates, Ltd.

Tom Peters (Maxito Ricardo in SL), TAP Information Services

Kitty Pope (Kitty Phillip in SL), Alliance Library System

  • Barbara Galik
    • Executive Director, Cullom-Davis Library, Bradley University
    • Puglet Dancer in Second Life
  • Jill Hurst-Wahl
    • CEO, Hurst Associates
    • Jillianna Suisei in Second Life
  • Tom Peters
    • CEO, TAP Information Services
    • Maxito Ricardo in Second Life
  • Kitty Pope
    • Executive Director, Alliance Library System
    • Kitty Phillip in Second Life
what is a muve
What is a MUVE?
  • Multi user virtual environment (MUVE)
  • Virtual world (simulation) with avatars
  • Real  Virtual
  • Text-based  graphical
  • MMORPG – Massive multiplayer online role playing game (e.g., World of Warcraft)
  • 2003 Second Life open to the public
  • Oct. 2007  10+ million registered avatars
    • 30K-40K online at any time
comparison charts
Comparison Charts
  • TechCrunch
    • 18 virtual worlds
      • e.g., Webkinz, Neopets
    • For children to mature adults
  • Virtual Worlds Review (outdated)
    • 28 virtual worlds
      • e.g., The Sims Online, Virtual Magic Kingdom
what are libraries doing in muves
What are Libraries Doing in MUVEs?
  • Learning about this “new” interface
  • Experimenting / prototyping
  • Supporting other MUVE-related efforts
  • Supporting MUVE communities
  • Providing a “common” space for residents
  • Rethinking space & services
what is the role of librarians
What is the Role of Librarians?
  • Info mediators & guides
  • Teachers of information literacy
  • Trusted advisors
  • Potential partners / collaborators
    • We know how to “build bridges”
  • Perceived as:
    • Investing in a fad
    • Servicing people who are not your users
    • Wasting money & time
    • Just a game
risks reality
Risks ⇨ Reality
  • Universities & businesses are MUVEing
  • A MUVE as our next Internet browser?
  • Need to build an informed opinion
  • Need to understand what services can be like in a MUVE
  • Need to be ready to serve our users where they want to be served
  • Better to learn now, than play catch-up
critical skills qualities
Critical Skills & Qualities
  • Basic technology skills for the MUVE
    • Communication, navigation, building, etc.
  • Learn & teach simultaneously
  • Respect, forgiveness, patience
  • Creative thinking
Virtual librarianship in MUVEs requires:
  • Organizational and professional commitment
  • Funding
  • A specific set of skills
History: Phase ISummer 2006
  • Volunteerism booms
  • Librarians from all over the world
  • Most donate their time and participate independently of their institution
History: Phase IIFall 2006
  • Talis donates an island for libraries  Cybrary City
  • Libraries begin to develop their own presences and donate 2 hours per week in return for space
History: Phase IIIWinter 2006
  • Libraries want bigger spaces in Cybrary City and are willing to pay
  • Development of global collaboration at an institutional level
History: Phase IIIWinter 2006
  • InfoIsland archipelago becomes truly international
    • Multi-lingual reference services
    • Interactive programs
History: Phase IIISummer 2007
  • Libraries purchase their own islands
    • Bradley University
    • Cleveland Public Library
    • Stanford University libraries
    • Approximate cost: $2,000 per year
Institutional Commitment
  • Administrative buy-in is #1
    • Be prepared to defend your presence in virtual worlds
  • Build a project team
    • Integrate the team into the whole organization
  • Funds to support a pilot program
Funds needed for…
  • Hardware
    • A high-end computer with advanced graphics, memory, and bandwidth
  • Island purchase and setup
    • Approx. $900 setup and $150/month thereafter
  • Building construction
    • Anywhere from $50-$500
Funds needed for…
  • Staffing
  • Public relations
    • In Second Life and in the real world/”first life”
  • Content development
    • Displays – i.e. WWII posters
    • Exhibits – i.e. Marie Antoinette
    • Events – i.e. author readings and book discussions
Funds needed for…
  • Training
    • Second Life presents a steep learning curve that takes time and patience to conquer
  • Multi-tasker
  • Strategic communicator
  • Comfortable with constant change
  • Inquisitive
  • Excellent teaching skills
Necessary Skills
  • Comfortable working from home and/or in a non-traditional setting within a flexible schedule
  • Ability to work independently and on a team
  • Sense of humor

Organizational and professional commitment


A specific set of skills

assessment librar things in vw s
Assessment: Librar-Things in VW’s
  • Librarians (as free-lance and/or pro-bono individual professionals)
  • Libraries
  • Parent organizations of libraries
  • Library Consortia
  • Library-Related Organizations (e.g., associations, regional systems)
  • Library Schools
  • Library Vendors
assessment what to evaluate
Assessment: What to Evaluate?
  • A collection of information objects or experiences (e.g., a collection or exhibit)
  • The built environment (terraforming, landscaping, buildings, furniture)
  • Library services (reference, lectures)
  • A particular library service provider
  • A particular library service event
assessment what to study
Assessment: What to Study?
  • Usage
  • Usability
  • Usefulness
  • Outputs
  • Outcomes
  • Avatar-patron attitudes
  • Growth and viability
assessment data sources
Assessment: Data Sources
  • Session transcripts
  • Surveys and questionnaires
  • Counters on objects and land parcels
  • External surveys, such as a real-world campus survey or Survey Monkey
  • Proximity Sensors and other free/low-cost data collection devices
  • Full-blown in-world third-part assessment services
assessment demographic info
Assessment: Demographic Info
  • Librarians and non-librarians
  • Age, sex, national origin, ethnicity, educational level, etc.
  • Primary language
  • How long the person has been in SL
  • Other virtual worlds the person frequents
  • Where they usually hang out in VW’s
assessment use of the virtual library in context
Assessment: Use of the Virtual Library in Context
  • How did the avatar-patron learn about the library?
  • Where the avatar-patron before s/he came to the library?
  • Where did s/he go after leaving the library?
  • What did they do with the info and info services they used in the library?
  • What sort of take-aways do they want/need?
opportunities moving forward
Opportunities Moving Forward
  • Continued rapid growth & development
  • Relatively easy and inexpensive to develop and test prototype services
  • Diverse international community
  • Trust, Authority, Comradeship, etc.
  • What is the best way to create and organize information experiences in SL?
  • Events and exhibits morph into immersive information seeking/use environments
the future
The Future
  • VW libraries for children: Whyville. Second Life?
  • Keeping a pulse on virtual world development.
    • Is there life after Second Life?
  • Google Earth
  • Integrating web resources into Second Life
  • Moving from world to world interchangeably
  • Moving created objects out of Second Life to web
  • Second Life + Google?
  • “Born virtual” library-related organizations
future directions holo emitters
Future Directions: Holo Emitters
  • The “Museum” Problem: Major investment in exhibits, but exhibit space is limited, with little opportunity to time-shift
  • Create a scene in a virtual world on demand!
  • Exhibits, collections, immersive learning environments, meeting spaces
  • Free, open-source Second Life tool
potential long term impact of second life and virtual worlds in general
Potential Long-Term Impact of Second Life and Virtual Worlds in General
  • On Information Literacy and the Use of Libraries
    • Immersive Information/Learning Experiences
  • On Literacy in general
    • Gaming and Literacy
  • On Online Communities
a prediction
In most online and virtual communities of the future, the residents will add more value to their information system (library) than will the librarians.A Prediction
a lemma
A Lemma
  • In online and virtual information environments, the best way a library can serve a community is by helping the community to serve itself.
what should libraries do
What Should Libraries Do?
  • Become involved in online and virtual communities now, during the formative stages.
  • Think about, discuss, explore, and test how libraries and librarians can help online and virtual communities to help themselves.
contact information
Contact Information

Barbara A. Galik

Executive Director

Cullom-Davis Library

Bradley University

1501 W. Bradley Ave.

Peoria, IL   61625

Phone: 309-677-2850

Fax: 309-677-2558

Email: [email protected]

contact information1
Contact Information
  • Jill Hurst-WahlHurst Associates, Ltd., [email protected] 101blog: www.Digitization101.comTel: (315) 243-4403AOL IM: jillNYS Skype: jill.hurst.wahl
contact information2
Contact Information
  • Tom PetersTAP Information Services1000 SW 23rd StreetBlue Springs, MO [email protected]kype: tapeters4466