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Establish the Process Boundaries

Establish the Process Boundaries. Business Process and Project Scope. All Projects (esp. Process Improvement Project) requires clear scope Spirals aimlessly Improvements that make things worse Host of other problems. Business Process and Project Scope. Project Scope :

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Establish the Process Boundaries

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  1. Establish the Process Boundaries

  2. Business Process and Project Scope All Projects (esp. Process Improvement Project) requires clear scope Spirals aimlessly Improvements that make things worse Host of other problems

  3. Business Process and Project Scope Project Scope : What you will include What you will exclude Small enough to master, large enough to make a difference “Project scope probably should not extend beyond the authority of your sponsor” (Koulopoulos) Business Processes Project

  4. Business Process and Project Scope It is perfectly reasonable to have project boundaries that do not correspond to business processes… make sure you don’t damage any processes don’t expect the benefits that come from improving a cross-functional process Process A Process B Project Boundaries

  5. Business Process and Project Scope Common errors in drawing process boundaries : Scope is not right Too Big Too Small Grab Bag Avoided errors using these 3 principles Bottom Up Identify related processes outside scope Simply naming process

  6. The Overall Process Map Show other related process “chunks” of about the same size as your project

  7. Identifying Processes Step-by-step Brainstorm Milestones (any necessary result)

  8. Identifying Processes Step-by-step Link the milestones/steps together Rephrasing steps name in verb-noun format Identify ratio

  9. Identifying Processes Step-by-step Assemble processes based on frequency and affinity

  10. Identifying Processes Step-by-step Name the process Avoid mushy words

  11. Identifying Processes Step-by-step Identify triggering events Is there protocol event?

  12. Identifying Processes Step-by-step Identify stakeholders and expected result Result is not an objective Result Order is taken New product is developed Distributor is acquired Objective Reduce turnover to 4% per annum within 18 months Increase circulation to 150,000 by 4Q Increase advertising revenue by 10% this year

  13. Identifying Processes Step-by-step Identify major steps Represents the critical milestones

  14. Identifying Processes Step-by-step Identify roles Main organizations and jobs functions involved Develop glossary or Preliminary Data Model

  15. Choose Your Process Divine intervention Key Issues Is this REALLY business processes? Is executive team expect cross-functional benefits? Can I Repackage this in an appealing way with the boundaries of a true business process? On most actual projects Receives directive Iteratively manipulates Analytic approach

  16. Choose Your Process Analytic approach Identify Critical Success Factors (CSF) Identify major processes Build matrix of process versus CSF Asses the “brokenness” of each process Where to focus by rankings

  17. The End… • Questions? • Discussion!

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