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PSST Complaint Process: Addressing Abuse of Authority and Managerial Decisions

This update provides insight into the Public Service Staffing Tribunal (PSST) complaint process regarding abuse of authority and managerial decisions. Learn about the stages, timelines, and statistics of complaints handled by PSST, emphasizing the importance of communication, early issue resolution, and internal mediation services.

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PSST Complaint Process: Addressing Abuse of Authority and Managerial Decisions

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  1. Public Service Staffing Tribunal Complaints • Update to • UMCC HR Sub-Committee • 1 December 2006

  2. Background • PSEA – 31 December 2005 • Preamble • Merit • Essential Qualifications • PSST • Internal Appointments & lay-offs • Complaints / Abuse of Authority • Managerial Decisions versus Process

  3. PSST Complaint Process Complaint filed Notice of appointment or proposed appointment; lay-off 15 days DH identifies other parties 5 days Exchange of Information 25 days Complainant files allegations 10 days Deputy Head reply 15 days Other party reply 10 days Mediation Pre-Hearing Conference Hearing

  4. PSST Stats • Over 200 complaints received PS wide • 34 DND cases • 12 resolved - ADR, mediation, withdrawal • 10 at Exchange of Information • 8 at mediation stage • 3 jurisdiction issues (transition measures) • 1 PSST decision (full-hearing)

  5. PSST Decisions • 4 PS complaints resolved by decision • 3 DND cases • 8 Procedural Orders issued • Impact • - Allegations and relevant information • - Burden and onus on complainant • - No static definition of Abuse of Authority

  6. Lessons Learned • Importance of Communication • Informal Discussion • Exchange of Information • Interests respected when issues addressed early • Internal ADR services • PSST Mediation services • Complaints not always just about Staffing • Opportunity to resolve other issues

  7. QUESTIONS?

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