Training Delivery Session Early Warning Data System Dashboards May 14, 2013

1. Training Delivery Session Early Warning Data System Dashboards May 14, 2013

2. Train the Trainer Agenda • Review Trainer Responsibilities • Recap End User Training Format and Objectives • Practice Leading Guided Exercises • Debrief Exercises and Discuss Best Practices • Review Training Structure and Preparations • Discuss Dashboard Support Process • Questions

3. Trainer’s Role and Responsibilities • Provide introductory end-user training to teachers, principals, counselors, specialists, and other key users identified by your district • Conduct training based on the provided materials • Encourage an active dialogue during training • Understand and encourage the use of the gold “Support” button when users encounter issues or would like to submit feedback • Promote a positive view of the dashboards and informational resources they represent • Assist your district in gathering feedback from users to improve current and future dashboard release

4. A Trainer Should NOT be Expected to… • Fix login or access issues – instead direct users to appropriate support • Resolve data anomalies • Answer questions about specifics of future product development • Generate your own materials

5. Review Training Materials End User Training Agenda • Dashboard Overview and Video Demo • Key Objectives • Guided Exercises • Independent Time • Wrap-up Discussion

6. Guided Exercises Partner Practice • Trainers will lead the following Guided Exercises: • Customize View by adding and removing data • Create a Watch List of students for intervention • Navigate to student view and find detail using the More Menu • Guided Exercise Practice: • Pair up with the person next to you • Demonstrate the steps to complete first exercise • Use the handout as a reference • Then assist partner in completing the exercise • Switch to the next exercise

7. Logging in to the Dashboard • Turn your PC or laptop on • Open Internet Explorer or Firefox browser • Go to https://tn-demo.cloudapp.net • Select Your District • Log In • Demo Teacher: • Password: computer

8. Trainer Tips for Guided Exercises • Based on time available and understanding of the audience, do 2-3 exercises together, including Customize View, Create a Watch List, and Navigate to Student View and find More details. • Trainer should walk users through the steps using the anonymized site on the screen while users complete the same task on their own data • Break users into pairs to complete the remaining exercises or encourage them to complete them on their own • Ensure there is enough time at the end of training for the pairs to share their ideas for implementation with the rest of the users

9. Campus Debrief Questions • What do you think the teachers’ favorite dashboard features will be? • How can using the dashboards impact instruction and collaboration on your campus? • How often will you log in to the dashboards and review student data? • How often will you edit watch lists? • What feedback do you have about the dashboards?

10. Applications forthe EWDS Dashboard Individual Student • Put issues in context– new grading period, counselor/principal visits • Student goal setting – set individual goals for benchmark performance • Parent / teacher conference – print and share student dashboards Cross section of data • Individual Education Plan meetings – preparation and presentation • Targeted student interventions – supports thorough analysis • PLC/departmental meetings – review benchmark and grading trends • RTI committee meetings – identification and monitoring • Intervention planning – TCAP prep, post-benchmark pull-out/push-in • Truancy warning – identity and track students with attendance issues • Campus tracking for at-risk students – create custom watch lists Across students Across campus • Student scheduling – credit accumulation, AP potential, course history • Resource allocation – link budget decisions to greatest student need • Campus improvement planning– identify and track areas of need

11. Training Delivery Debrief • What do you need to prepare to lead dashboard training? • What potential challenges do you see on training users on the dashboard? • What best practices from other trainings apply to dashboard training? • What type of follow up training will teachers need in the fall?

12. Organizing a Successful Training Who will have the responsibility for training logistics for your campus? Best Practices • Train in small groups – 25-30 people maximum per trainer • Keep sessions role specific to the extent possible – administrators, teachers, counselors • Ensure everyone has access to a PC or tablet with good internet connectivity (e.g., computer lab, laptops) for hands-on exercises. • Send an email to training participants asking them to test their log-in in advance

13. Preparing to Deliver End-User Training • All training materials are found on the ed-fi flash drive • End user training presentation, modified worksheet, demo video • Additional reference materials • Review the training presentation • Print copies of guided exercise worksheets for all participants • Make necessary training day preparations • Use https://tn-demo.cloudapp.net/and provided login to practice guided exercises

14. Training Day Checklist Materials: • Projector • Training materials on USB drive • Copies of teacher dashboard exercises worksheet for all participants • Sign-in sheets Training Preparations: • Check computers and internet access • If possible, log in to all lab workstations in advance and bring up two browser windows: • Ed-Fi Dashboards • Training Evaluation Survey • Be sure all participants complete the feedback survey

15. Dashboard Support Overview Tiered Support Issues • Support Plan • Tiered support system • Level 1: Data Stewards • Level 2: Double Line Partners (DLP) • Support linked through the dashboards • E-mail to Data Steward from dashboard support button • Follow up and resolve within the district if possible • Data steward creates a JIRA ticket for issues that can’t be resolved internally to share with DLP • Training support • Campus trainers have ability to help with potential user errors Level 2 (DLP): System errors New features and metrics Build support (data not refreshed) Level 1 (District): User access troubleshooting User questions and requests Verification of source data

16. Examples of Data Issues in the Dashboards These are examples of data issues that may be seen in the dashboards. Data should match what is in Star Student as of the night before.

17. Level 1 Dashboard Support • User submits ticket through support button (on each dashboard page) • User should provide as much detail as possible when identifying data issues • Staff or student’s name and school • Metric name, specific issue or question • Ticket sent to district support email account • Data steward follows up on issue with DLP if necessary • Once issue is resolved, district follows up with user who submitted the ticket

18. Training Delivery Feedback Survey Thank you for attending our training today! Please go to the following website and complete a short survey to give us your feedback about the training delivery sessionand identify what you need additional follow up on. • https://www.surveymonkey.com/s/TDOETrainer

19. Questions?