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Discussion Organizing an Effective Program to Reduce C osts MARCH 2013


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    1. Discussion Organizing an Effective Program to Reduce Costs MARCH 2013

    2. Changing workforce demographics, the cumulative effects of years of budget driven belt tightening, and increasing demands and expectations compels new approaches to gain more widespread operational economies while driving headcount reductions. The Perfect Storm • Generational changes • Increasing retirements • Talent drain - loss of institutional knowledge Workforce Tsunami Decreasing Budget/ Revenue Reductions • Headcount reductions • Resource reductions • Reduced contracted support Increasing Citizen-Centric Service Expectations • Workload increases • Increasing skill needs • Increasing knowledge requirements Confidential and proprietary to North Highland, www.northhighland.com

    3. While leveraging attrition as a tactic for reducing budget may be expedient and convenient in the short-term, it typically results in either degraded service/mission delivery – or – a return to original workforce levels in the long-term. Budget Reduction Strategy Options Workforce Management Strategy Consolidating departments, reassigning resources, succession planning, re-training. CostReduction Strategy Cost management, lean six-sigma, department or process-level redesign. Business Transformation Strategy Radical and holistic mission, people, process, technology redesign. Confidential and proprietary to North Highland, www.northhighland.com

    4. Budget Reduction Associated Workforce Impacts Workforce Management Strategy CostReduction Strategy Business Transformation Strategy Confidential and proprietary to North Highland, www.northhighland.com

    5. There may be a path that leverages Workforce Management Strategies in the short-term but positions the organization for more substantial Cost Reduction or Business Transformation Strategies in the long-term. Sequencing Strategies to Address Short- and Long-Term Needs Solely applying a Workforce Management Strategy to address budget reductions can result in the return of workforce levels long term. Workforce Management Strategy Applying a Cost Reduction Strategy drives incremental improvement that can result in more sustained workforce and budget reductions long term. CostReduction Strategy Workforce Investing in a Transformational Strategy drives the greatest long term workforce and budget Applying a strategy that employs all three strategies by reinvesting a portion of savings from the first into the next succeeding strategy can result in more slowly declining but sustained workforce reductions. Business Transformation Strategy Workforce Mgmt Strategy CostReduction Strategy Business Transformation Strategy + + Long-Term Short-Term Mid-Term Time Confidential and proprietary to North Highland, www.northhighland.com

    6. There may be a path that leverages Workforce Management Strategies in the short-term but positions the organization for more substantial Cost Reduction or Business Transformation Strategies in the long-term. Sequencing Strategies to Address Short- and Long-Term Needs 16-30 Months Investing in a Transformational Strategy drives the greatest long-term workforce and budget Business Transformation Strategy Applying a strategy that employs all three strategies by reinvesting a portion of savings from the first into the next succeeding strategy can result in more slowly declining but sustained workforce reductions. Time 12-18 Months Applying a Cost Reduction Strategy drives incremental improvement that can result in more sustained workforce and budget reductions long term. CostReduction Strategy 6-12 Months Workforce Management Strategy Business Transformation Strategy + CostReduction Strategy + Workforce Management Strategy Applying a Workforce Management Strategy to address budget reductions can result in the return of workforce levels long term. Significant Driven by Permanent Changes in Organization Driven by WF Size Driven by Operational Improvements Size of Cost Reduction Confidential and proprietary to North Highland, www.northhighland.com