Flawless Consulting Presenter Course Date
Introduction • Consulting refers to the process of providing other professionals with expert advice relate to business or technical matters (Zimmerman, 2013). • Flawless consulting is the process of giving advice at a mastery level. • Flawless consulting occurs when the consultant is credible or authentic (Block, 2011). • This presentation is on the process of flawless consultation, the skills that consultants need to have in order to become flawless in their consulting roles. • An effective approach to consultation and ways of overcoming resistance during the consulting process are also discussed in the presentation
Flawless Consulting Process • Phase 1: Entry into the consulting process and designing a consultation contract. • Phase 2: Active data collection and diagnosing of the problem • Phase 3: Providing feedback to the group that is seeking consultation, and the decision that they require in order to act on problem • Phase 4: Implementation of the solution • Phase 5: Extension of the action, recycling the action or terminating it as appropriate
Important Skills of a Flawless Consultant • Consulting skills, interpersonal skills and technical skills • Applying consultation skills allows consultants to negotiate, analyze the political environment and controversial data for a proper diagnosis or feedback • Interpersonal skills of a consultant allow him or her to relate with the group seeking the consultation in an effective manner (Lamons, 2010) • A flawless consultant should also be a good planner and aware of business processes, such as marketing, finance and management (Alverson, 2009).
The Effective Approach to Flawless Consulting • A goal oriented approach should be used to ensure that the consulting process is flawless (Lehman, 2011). • A consultant must aim at establishing good and collaborative interaction or relationships during the consultation process (Zimmerman, 2013). • A flawless consultant should also focus on the solution of the problem. • A flawless consultant must be able to pay attention to both the business related problems and the associated technical factors in implementing the solution (Alverson, 2009)
Overcoming Resistance during Flawless Consultation • Provide the group seeking consultation with adequate details and facts on the problem, and the suitable solutions (Lamons, 2010). • The details should be provided in a manner that the feedback is easy to comprehend • Motivation and moralizing the preferred change or solution (Lehman, 2011). • Employ interpersonal skills, such as effective communication, to overcome resistance (Lamons, 2010).
Conclusion • Flawless consultants are effective because of their ability in employing consultation, interpersonal and technical skills in the consultation process. • During the negotiation process, consultants should collaborate with the people seeking consultation. • Resistance to the decisions of the consultant and the implementation of change may be experienced. • Flawless consultation overcomes resistance through motivation, detailed feedback and demonstrating the importance of implementing the decision to the organization and members of staff. • It is through a goal oriented approach that flawless consultation is achieved.
References Alverson, M. (2009). Breaking Into Consulting. Women in Business, 51(2), 28. Block, P. (2011). Flawless Consulting: A Guide to Getting Your Expertise Used. San Francisco: Pfeiffer. Lamons, B. (2010). Flawless Consulting Redefines Expectations. Marketing News, 39(13), 8. Lehman, P. G. (2011). Flawless Consulting: A Guide to Getting Your Expertise Used. Chemistry in Australia, 78(6), 34. Zimmerman, R. (2013). Flawless Consulting. Professional Safety, 58(9), 44.