Battle Creek VA Healthcare Delivery System

1. Battle Creek VA Healthcare Delivery System

2. VA Mission Statement

3. Tribal Veteran Representative (TVR) Training • You don’t have to be an ‘expert’ – just know who to call! • Helpful Hints • List of Points of Contact from your respective VA Facility • List of helpful websites • Established TVRs to share experiences with • Shadow at a local VA or CBOC

4. Paper Airplane Exercise • Rules? • First Flight………. • Everyone builds an paper airplane • Goal is to fly the plane • Second Flight…….. • Team members build an airplane with a coach/mentor who gives instructions • Goal is to fly your plane farther than the solo flight

5. How to Soar in the Role of a TVR • Be creative and look for opportunities to ‘spread the word’ of your role as a TVR • Meetings, gatherings, etc., are a great way to get your name out there as a contact for benefits information • One-to-one discussion with Veterans in your tribe or organization • Collaboration with local VA to present information or have listening posts for your Veterans • Business cards, flyers, newspaper stories of your role

6. Learn Something New….Then Teach Someone! • There are always changes in points of contact or role designations – expand your POC List to include others who are familiar with benefits or eligibility rules

7. VAMC Battle Creek I CARE Statement

8. Veteran Centered Care

9. VAMC Battle Creek Campus