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proCAB Update May 27 th , 2009. proCAB Update - Background. Began with 5 Pilot Customers in late April Brock – Converted to 100% proCAB Opted out on 5/21 RSI – Converted to 100% proCAB General Builder Supply – 25% proCAB Marling – 0% proCAB Kitchen World – 73% proCAB
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proCAB Update - Background • Began with 5 Pilot Customers in late April • Brock – Converted to 100% proCAB • Opted out on 5/21 • RSI – Converted to 100% proCAB • General Builder Supply – 25% proCAB • Marling – 0% proCAB • Kitchen World – 73% proCAB • proCAB Support Team has been working with customers to resolve issues • Good feedback on level of support • Integration with Contact Center and proCAB Support has not been well coordinated • Four primary areas need to be addressed to move forward • String Table • Scalable process to turnaround corrections • Address root cause issues • Speed of Order Entry • Good progress in tuning poor performance areas • Benchmark against EZCab is not acceptable • Bug – Fix and Enhancements to improve efficiency and effectiveness • Improve integration with Contact Center
String Table Issues • Daily Resolution Process • Meeting set for week of 5/25 with Tom Linn’s team to work through process issues • Major String Corrections • Adding 2 resources to drive resolution of needed mass updates • Estimated 37 man-days of work to address know issues • Will also perform root-cause analysis on the string issues corrected since turning on proCAB to ensure list is catching most issues
