Employee Assistance Program. Supervisor Orientation. agenda. The EAP—What is it? How does the benefit work? The Supervisor’s Role with the EAP Supervisor Referrals. what is the employee assistance program?.
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An individual can call the toll free phone line 24/7 to speak with a Wellspring professional or send an online request.
The service begins when the individual contacts Wellspring via the toll free line, or sends an online request for services via www.microsoftcares.com.
Online requests are responded to by a triage therapist by phone within the day it was sent or the next business day if sent during the evening or weekend.
The toll free line is always answered live. A caller always has the option to leave a message should they encounter any delay. They will receive a call back within an hour.
The individual will either be given information on the phone or an appointment with an assessment provider
The individual calls the provider to schedule an appointment
If the individual wants to be seen face to face, then the triage therapist asks for best times and days they can schedule, and then facilitates the appointment.
Telephonic counseling is also available if the triage therapist determines that it is appropriate. Typically, telephonic counseling is restricted to certain types of issues such as stress, anxiety and work related issues.
The triage therapist contacts the assessment provider and informs them that an individual or couple is being referred.
The individual or the provider will make the first contact based on preferences stated in the initial intake call.
making an appointment
Call toll free anytime
On the web
http://myMicrosoftBenefits click on Health and Wellness and then Microsoft CARES click on Appointments
supervisor’s role with the EAP
EAP resources for leaders
Observing changes in an employee work
pattern that violate policy and/or
adversely impact safety or job
Increase in co-worker conflict
Increase in Absenteeism
Anger control problems
behaviors of a troubled employee
Write down the observed signs of change
Document - Avoid Diagnosis
Meet with the employee.
Generally, mandatory referrals are not encouraged for supervisors to address performance related issues. In very extreme situations, with the approval of the supervisor’s direct report and the legal department, with an endorsement by Human Resources, a mandatory referral may be required to address a performance issue.
barriers to action
WITHOUT EXPERIENCING THE CONSEQUENCES!
The supervisor is responsible for:
setting expectations, documentation and job performance feedback.
The EAP is responsible for:
identifying underlying causative factors.
in summary – the EAP is...
On the web
www.MyMicrosoftBenefits.com > Health And Wellness > Microsoft Cares