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The Business of IT. IT increasingly embedded in business model Advancing technologies drive new products, processes, & industries IT capability critical to business model execution Operational results affect business value creation Requires sound IT management We need to explore how:

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the business of it

The Business of IT

  • IT increasingly embedded in business model
    • Advancing technologies drive new products, processes, & industries
  • IT capability critical to business model execution
    • Operational results affect business value creation
    • Requires sound IT management
  • We need to explore how:
    • Changing infrastructure affects business
    • Management priorities must shift
    • To exploit opportunities and reduce operational risks
overview of chapters
Overview of Chapters
  • Chapter 5
    • Introduces elements of modern IT infrastructure and core IT management issues
  • Chapter 6
    • Addresses the robustness of IT capabilities; system availability and security
  • Chapter 7
    • Explores contemporary IT service models and their management requirements
  • Chapter 8
    • Examines IT project management
caregroup
CareGroup
  • Beth Israel Deaconess Medical Center
    • Widely known as leader in the use of IT
    • Three-day network outage
  • What can we learn from this case
    • IT is vital to modern organizations
    • Network redundancy important
    • Challenges arise from infrastructure complexity
    • IT leadership is important
the ipremier company
The iPremier Company
  • Luxury goods retailer
    • Under attack from an unknown hacker
    • Case covers events as they unfold
  • What can we learn from this case
    • IT infrastructure must be secured
    • Decisions involved, however technical, must be addressed by business and IT executives
ford motor company the power of virtual integration
Ford Motor Company / The Power of Virtual Integration
  • Century-old U.S. manufacturer
    • Trying to determine whether to model operations on acclaimed young company (Dell)
    • Complex questions regarding how IT supports business operations
  • What can we learn from this case
    • How Dell leverages information technologies to advantage
    • Potential of an Industrial Economy firm to adopt Network Economy IT and business designs
    • How Ford’s legacies (systems, organizations, relationships) influence the opportunities the company can pursue
strategic outsourcing at bharti airtel
Strategic Outsourcing at Bharti Airtel
  • Indian telecommunications firm
    • 100% annual growth in customer base
    • Limited purchasing power
  • Corresponding expansion necessary in network and IT capacity
    • Huge management effort
    • Unpredictable costs
  • Goal: a lean and predictable cost model
    • Proposal to outsource buildup and management of Bharti’s telecom and IT network to its vendors
  • What can we learn from this case?
    • Whether and how outsourcing an essential capability can provide a competitive advantage
cisco systems inc implementing erp
Cisco Systems, Inc.: Implementing ERP
  • Young, rapidly growing company
    • Urgent need to replace IT systems supporting core operations
    • Legacy too difficult to tackle on functional basis
  • Implementation of an ERP
    • Goal: one-shot, minimal customization
    • Budget of $15million and 9 months
    • Elements of implementation:
      • People and partners, roles and structures, processes and infrastructure
  • What can we learn from this case?
    • The importance of IT in building a operating platform for growth
    • An implementation approach to high-risk, high-reward IT initiatives