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QuickArrow Social Media Project Kickoff Meeting

QuickArrow Social Media Project Kickoff Meeting. May 12, 2008. Agenda. Introductions Project Objectives Scope Implementation Process High-Level Project Timeline Questions Next Steps. Introductions – xxxxxxxxxxx. Baker Johnson – Marketing Director and Community Project Lead

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QuickArrow Social Media Project Kickoff Meeting

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  1. QuickArrow Social Media Project Kickoff Meeting May 12, 2008

  2. Agenda Introductions Project Objectives Scope Implementation Process High-Level Project Timeline Questions Next Steps

  3. Introductions – xxxxxxxxxxx Baker Johnson – Marketing Director and Community Project Lead Aaron Smith – IT Lead Malcolm Hawker - VP of Product Scott Berg - Web Design Christina Salerno -Support Manager and Eventural Community Moderator Kevin Bury (COO) – Project Sponsor Other Key Stakeholders – Andre Beausoleil (Sr. Director of Sales Operations) & Doug Richards (Sr. Director of Services and Support)

  4. Introduction – Mzinga Dana Brunt, Project Manager Derek Showerman – Community Consultant Brian Harris – Director of Design & Implementation Joe Zinkann – Software Engineer Geophrey Graves – Solutions Architect Other Key Stakeholders: Jody Petruziello Steve Murthey – Director, Strategic Consulting Randy Saari – Senior VP Sales Dan Bruns – EVP, Social Media Solutions Aaron Strout – VP Social Media Rick Faulk – President & CEO

  5. Project Objectives Move from being a responsive support culture to proactive. Harness the power of community to enable peer-to-peer knowledge share & support. Build a Broad community of Professional Services professionalswith access to Subject Matter Experts. Drive product enhancements from clients Other?

  6. Project Objectives Who is the Audience? QuickArrow Users Professional Services Professionals (Project Managers, Business Analysts, Account Managers; others) Members of the Client Advisory Board (PowerUsers & Executive Sponsors)

  7. Scope of Project Mentioned during Discovery: Message Boards/Forums Blogs File Repository Ideashare Polls

  8. Scope of Project Additionally: Profiles Browse Profiles Guest Book Friending etc Search Keyword and Advanced Search capabilities Community platform features Admin Control Center access Moderation tools Reporting

  9. Implementation Process

  10. Implementation Process #1 – Kickoff Meeting

  11. Implementation Process #2 – Strategy Assessment and Alignment

  12. Implementation Process #3 – Design Specifications

  13. Implementation Process #4 – Design & Buil Web Design & Development in accordance with approved Design comps Establish webtag hierarchy/site map Implement features & functionality QA / Test Implement Login/Registration solution

  14. Implementation Process #5 – Alpha Review & Initial Walkthrough Review initial build of community with the client. Client Feedback Track Open Items Progressive elaboration/Iterative Design & Development

  15. Implementation Process #6 – Beta Review Production-quality Could be Soft launch QA Bug Reporting & Fixing Prepare for Go Live/Launch readiness

  16. Implementation Process # 7 – Training- CSM will set up Control Center and Moderation training with appropriate persons on the client side #8 – Launch/Go Live #9 – Post Partum & Optimization Lessons Learned

  17. Technology Discussion

  18. Questions

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