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IT applications in passenger business

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  1. IT applications in passenger business B.V.L.Narayana SPTM/RSCBRC

  2. Why have IT applications • It applications are useful in instances • Transactions , repetitive, large in number, avoid variations in behavior and process • Data capture at point of interchange, large volume, repetitive and required for process execution • Storage of large volumes of primary data, requiring manipulation and use for business decision making

  3. Advantages of IT • Can be a minimal human interface system with extensive standardization • Avoids variation in process, mistakes, inconsistencies, deviations • Speed of execution • Stability and reliability of capture of data and process • Relieves human mind occupation for higher order decision making—contextual • Allows greater control of decentralized activities

  4. Primary documents • Operations • Station register • Control charts • Train consist • CTR • Loco cards • Customer interface • Requisition form • ticket

  5. IT applications in passenger business • Major areas covered • Ticketing • Reserved—PRS • At site • Distributed –E-ticketing • Unreserved—UTS • Coaching refunds • Information dissemination • Charting • NTES • Information display at stations • Web enabled public information services • Coaching operations information system

  6. Ticketing applications • PRS • Started in 1985 as pilot project in Delhi • Stand alone systems on Vax machines, IMPRESS soft ware—fortran 77, CMC • CONCERT -Country-Wide Network for Enhanced Reservation and Ticketing introduced >1995—CRIS • Five metros on network from 1999 • Migration to Alpha VMS servers, >1500 locations • Data warehousing and web based reports • Is a anywhere to anywhere ticket issual system with accountal

  7. Unreserved ticketing system • UTS • Started as ARTS( Advanced railway ticketing system) - stand alone -1993 • Bangalore , CMC , PC based (EPROM run) • Extended to 500 locations over time • CRIS developed UTS • Pilot project in Delhi area 2002 • Centralized DBM driven transaction processing system • Covers suburban and non suburban sectors

  8. UTS coverage Total Addition • March 31 2008 1251 • May 31 2008 1354 • October 31 2008 2439 1085 • March 31 2009 3451 1012 • March 31 2010 6275 2824 • Network –three tier architecture • End point counters (station)—zonal server—central server –integrated UTS/PRS network structure

  9. Integrated coaching management system • Punctuality module- linked to NTES • 2004, punctuality data, case analysis, web based reports • Being migrated to Intranet (FOIS) from PRS/NTES • Coaching stock module • Capture online events on coaching stock • Web based, intranet (FOIS) • Coaching maintenance module • 2007 – utility module for CDO • Time table module • Maintain data on trains • Help in web enabling of time table • DSS for path estimation

  10. Control charting application • Started as pilot project independently at multiple places– SR 1998 • Centralized software development by CRIS 2001started • Roll out started 2005 • Capture originating point of data for all operations activities

  11. National train enquiry system • Centralized information system covering • Arrival and departures including ETA • Platform berthing of passenger trains  •  Journey Planning •  Facilities available at stations •  Railway Rules . • Conveyed through • Display Boards, Interactive Voice Response System, Public Address System, Face to Face Enquiry, CCTV and internet • Unix based RDBMS system, implemented 1998

  12. Web based systems • Web based information display through web site www.indianrailway.gov.in • Implemented in 2000 • all the common enquiries like Trains between a given pair of stations, reservation availability, PNR status, Fare, Train schedule and station codes were made available • >2million hits per day • SMS BASED INFORMATION TRANSFER SYSTEM INTRODUCED

  13. E and I-ticketing • Web based ticketing system • Implemented through IRCTC • Ticketing access through user specific accounts and payment gateways • Mediated through intermediate servers of IRCTC • Concept of sacrosanctity of ticket removed in e-ticketing • Empowers customer determined ticketing activity • Being extended as adjuncts to ATMs

  14. Information dissemination system • All India telephonic enquiry system—139 • Call centre based national enquiry system • Covers all information about passenger services and facilities at stations • Advancement on earlier IVRS based local systems

  15. ORGANISATIONS INVOLVED • CRIS required • to avoid duplication of efforts by individual Railways. • to ensure standardization of resources • to undertake design and development of major applications • to insulate the organisation from day to day working of the Railways so that its objectives are not lost sight of. • need for a combined effort of Railways and Computer Specialists, considered best suited for the development of the computer applications on Railways. • need for development of expertise in highly specialized fields • need for greater flexibility to keep pace with the fast changing technology.

  16. Directorates involved • C&IS DIRECTORATE • Functions • C&IS is a nodal Directorate for implementation of all projects on Indian Railways, which are charged to plan head Computerization.   • Development of norms, standards, maintenance manuals in the area of computerization. •  Preparation of IT plan for Indian Railways. • Coordinating training effort in IT areas

  17. Extent of IT utilization • Is a function of top management • Vision of processes being done by organisation • Vision of utility of technology of IT • Vision of what capabilities organisation has • Strategic vision for organisation

  18. Uncovered areas • DSS systems based on data warehousing • Integration of accounting data • Capture of consumer preferences • Capture of customer satisfaction data • Need to get sectoral OD flows to understand changing customer preferences • Need data on competitive modes and total business dynamics

  19. Factors affecting passenger business • Rail journey attributes • Service quality • Information access • Station facilities • On board facilities and environment • Punctuality • Crowding

  20. factors affecting passenger business • External factors • Economic • Fare elasticities • Effect of journey times, frequencies • Need to change trains • Economic growth • Demographic • Population growth • aggregations • Competitive • Cross mode price elasticities

  21. Thanks any questions