2009 annual report
Download
1 / 54

2009 ANNUAL REPORT - PowerPoint PPT Presentation


  • 157 Views
  • Updated On :

La Crosse County Emergency Services. 2009 ANNUAL REPORT. Public Safety Communications. Mission Statement.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about '2009 ANNUAL REPORT' - germaine


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
2009 annual report l.jpg

La Crosse County Emergency Services

2009 ANNUAL REPORT

Public Safety Communications


Mission statement l.jpg
Mission Statement

The Public Safety Communications division of La Crosse County Emergency Services responds to public safety needs of people in La Crosse County by providing professional call-taking, dispatch and support services to pre-hospital medical, fire and law enforcement agencies.


Slide4 l.jpg

Poster courtesy of SCC Communications Corp


Slide5 l.jpg

One Call Gets it All!

Police

Fire

EMS



2009 judiciary and law committee l.jpg
2009 Judiciary and Law Committee

Joe Bilskemper District # 35 Supervisor

Vickie Burke District # 26 Supervisor – Chair

Ray Ebert District # 22 Supervisor

Bridget Flood District # 12 Supervisor

Maureen Freedland District # 8 Supervisor

Tara Johnson District # 18 Supervisor

Joe Veenstra District # 3 Supervisor


2009 public safety communications board l.jpg
2009 Public Safety Communications Board

Sheriff Steve Helgeson, Chair La Crosse Sheriff’s Department

Chief Scott Alo, Vice Chair Bangor Police Department

Vicki Burke County Supervisor

Chief Gregg Cleveland La Crosse Fire Department

Chief Don Dominick Onalaska Fire Department

Chief Edward Kondracki La Crosse Police Department

Chief Dave Munson West Salem Fire Department

Steve O’Malley La Crosse County Administrator

Bruce Ranis City Council Member

Chief Jeff Trotnic Onalaska Police Department

Dr. Eric Voter Medical Doctor


2009 public safety communications l.jpg
2009 Public Safety Communications

Personnel

Supervisors Nancy Heimke

Michael Thompson

Ken Damaschke

Nancy Lubinski

Tim Vogel

Telecommunicators

Senior Allan Tiedt

Michael Sevallius

Lori Peterson

Melissa Rendler

Dawn Heiden

Lisa Deyo

Ruth Krueger

Sonja Christopherson

Don Mollway

Holly Inglett

Dave Hutchison

Sara Kappauf

Rose Rosenbaum

Mitch Tofstad

Cory Lynch

Telecommunicator

Advanced Jason Allen

Telecommunicator Erika Brindisi

Michelle Griffin

Kevin Brickner

Zach Rieves

Probationary Shannon Carey*

Erin Bunke*

Dustin Wood

Dispatch Clerk Kim Williams

Office Assistant Patti Jakowski

Payroll

Manager Alan Blencoe

(Formerly Technology Coordinator)

Administrator Jay Loeffler

* Resigned in 2009

Names in italic have served 20 or more years


Personnel reclassification l.jpg
Personnel Reclassification

“Technology Coordinator” to “Public Safety Communications Manager”

Al Blencoe

On staff since 1984

Telecommunicator Supervisor in 1989

Technology Coordinator in 2003

Duties include: Supervision of the Supervisors

Project Management

Open Records


Telecommunicator s code of ethics l.jpg
Telecommunicator’s Code of Ethics

As a telecommunicator, I regard myself as a member of an important and honorable profession.

I will keep myself in the best possible physical condition at all times.

I will perform my duty with efficiency at all times.

I will be exemplary in my conduct, edifying my conversation, honest in my dealings and obedient to the law of the city, state and country.

I will not, in the performance of my duty, work for personal advantage or profit.

I will at all times recognize that I am a public servant.

I will give the most efficient and impartial service of which I am capable at all times.

I will be courteous in my contacts at all times.

I will regard my fellow telecommunicators with the same standards as I maintain myself.

I will be loyal to my fellow telecommunicators with the same standards as I maintain myself.

I will be loyal to my fellow telecommunicators, my superiors and my agency.

I will accept responsibility for my actions.

I will do only those things that will reflect honor on my fellow telecommunicators, my agency and myself.



Communications center services l.jpg
Communications Center Services

  • Telephone Lines

    • 16 9-1-1 Land Line Trunks

    • 18 9-1-1 Cellular Line Trunks

    • 2 Emergency Alarm Lines

    • 2 Direct Lines

      • Franciscan Skemp Healthcare Center

      • Airport Security

  • 4 Lines La Crosse City Police Department

  • 2 Lines La Crosse Sheriff’s Department

  • 2 Lines Onalaska Police Department

  • 1 Line Town of Shelby Police & Fire Department

  • 15 Total In/Out Lines for the Emergency Dispatch Center


Radio communications l.jpg
Radio Communications

  • POLICE DEPARTMENTS

    • La Crosse Police Dept

    • La Crosse Sheriff’s Dept

    • Onalaska Police Dept

    • Holmen Police Dept

    • West Salem Police Dept

    • Campbell Police Dept

    • Bangor Police Dept

    • Shelby Police Dept

  • FIRE DEPARTMENTS

    • La Crosse Fire Dept

    • Onalaska Fire Dept

    • Holmen Fire Dept

    • West Salem Fire Dept

    • Campbell Fire Dept

    • Bangor Fire Dept

    • Shelby Fire Dept

    • Farmington Fire Dept

  • AMBULANCE

    • Tri-State Ambulance

  • FIRST RESPONDERS

    • La Crosse First Responders

    • Onalaska First Responders

    • Holmen First Responders

    • West Salem First Responders

    • Bangor First Responders

    • Campbell First Responders

    • Farmington /North Bend First Responders

    • Shelby First Responders

    • Brice Prairie First Responders

  • PUBLIC WORKS DEPT

    • City of La Crosse

    • County of La Crosse

    • Town of Shelby

  • OTHER

    • Marine Band Radio

    • MTU

    • Airport

    • La Crosse Center


Radio communications continued l.jpg
Radio Communications continued

  • PAGING

    • La Crosse Fire Dept

    • Onalaska Fire Dept

    • Holmen Fire Dept

    • Shelby Fire Dept

    • Bangor Fire & First Responders

    • Campbell Fire & First Responders

    • Farmington Fire & First Responders

    • West Salem Fire & First Responders

    • Brice Prairie First Responders

  • Dive/Rescue Team

  • Emergency Government

  • Emergency Alert System

  • Mass Casualty Team


Radio communications continued17 l.jpg
Radio Communications continued

  • Bangor Fire Department

  • Campbell Fire Department

  • Farmington Fire Department

  • Holmen Fire Department

  • Shelby Fire Department

  • Sirens

    • Bangor Warning System

    • Holmen Warning System

    • La Crosse Warning System

    • West Salem Warning System

We provide Law Enforcement Computer services for all criminal justice agencies in La Crosse County.

Monitor Marine Band Radio and dispatch for water-related emergencies.


It s just another day l.jpg
It’s just another day!

During an Average day in 2009, we:

  • Answer or place 823 phone calls

  • Answer 77 9-1-1 calls

  • Dispatch 300 police calls for service

  • Dispatch 17 emergency medical calls for service

  • Dispatch 6 fire calls for service

  • Obtain 92 criminal histories

  • Obtain 74 driving records

  • Obtain 5 vehicle registration records

  • Send 13 administrative messages

  • Enter 9warrants

  • Cancel 11warrants


2009 average calls for service by hour l.jpg
2009 Average Calls For ServiceBy Hour

Help!

Average

Calls

1st Shift

2nd Shift

3rd Shift

35%

40%

25%

Hours of the Day


Busiest day of the week l.jpg
Busiest Day of the Week

Total calls for service for the year average for each day of the week



2009 law enforcement calls for service l.jpg
2009 Law EnforcementCalls For Service

La Crosse Police Dept 59,579

La Crosse Sheriff’s Dept 22,407

Onalaska Police Dept 15,211

Holmen Police Dept 5,584

Campbell Police Dept 3,471

Bangor Police Dept 2,568

West Salem Police Dept 3,648

Shelby Police Dept 783

TOTAL POLICE CALLS FOR SERVICE 113,251

1%


Law enforcement calls for service 15 year history l.jpg
Law Enforcement CallsFor Service – 15-year History

The above chart reflects one count per agency per call


Law enforcement calls in 10 years l.jpg
Law EnforcementCalls In 10 Years

5%



2009 emergency medical calls l.jpg
2009 Emergency Medical Calls

La Crosse First Responders 3,489

Onalaska First Responders 1,032

Holmen First Responders 501

West Salem First Responders 289

Shelby First Responders 152

Bangor First Responders 201

Campbell First Responders 163

Farmington First Responders 91

Brice Prairie First Responders 48

Coon Valley First Responders (La Crosse County Calls) 9

TOTAL EMERGENCY MEDICAL CALLS 5,975

3 %


Emergency medical calls 15 year history l.jpg
Emergency Medical Calls15-Year History


Emergency medical calls in 10 years l.jpg
Emergency Medical CallsIn 10 Years

78%



2009 fire calls dispatched l.jpg
2009 Fire Calls Dispatched

La Crosse Fire Dept 1,244

Onalaska Fire Dept 327

Holmen Fire Dept 151

West Salem Fire Dept 76

Shelby Fire Dept 50

Campbell Fire Dept 53

Farmington Fire Dept 47

Bangor/Rockland Fire Dept 43

Coon Valley Fire Dept 8

TOTAL FIRE CALLS 1,999

4 %


Fire calls dispatched 15 year history l.jpg
Fire Calls Dispatched15-Year History


Fire calls in 10 years l.jpg
Fire CallsIn 10 Years

FD

10%



Total calls l.jpg
Total Calls

2009

300,439

25,037

823

25,697

21,370

24,763

25,776

26,856

26,852

27,479

26,105

25,532 23,996

22,262

23,751

2008

318,653

26,554

871

25,831

24,999

24,144

25,738

28,018

28,422

28,639

26,905

28,691 27,565

24,198

25,503

Total Calls

Average per Month

Average per Day

By Month

January

February

March

April

May

June

July

August

September

October

November

December

6%



Past 15 year history all calls all time total 8 613 938 since dispatch center inception in 1983 l.jpg
Past 15-year History (all calls) All-time total - 8,613,938 (since dispatch center inception in 1983)



9 1 1 phone calls l.jpg
9-1-1 Phone Calls

  • 20092008

  • Total 9-1-1 Calls 27,994 28,830

  • Average per Month 2,3332,400

  • Average per Day 7779

  • By Month

    • January 2,361 2,422

    • February 1,7722,239

    • March 2,1422,076

    • April 2,3032,186

    • May 2,4672,390

    • June 2,4302,599

    • July 2,6822,549

    • August 2,4882,378

    • September 2,3432,651

    • October 2,2972,482

    • November 2,2592,233

    • December 2,4502,625

“9-1-1

Emergency!”

3%


9 1 1 calls by day l.jpg
9-1-1 Calls By Day

Average 9-1-1 Calls Per Week for 2009



9 1 1 calls 15 year history all time total 616 304 l.jpg
9-1-1 Calls 15 Year History (All-time total 616,304)


9 1 1 telephone calls in 10 years l.jpg
9-1-1 Telephone CallsIn 10 Years:

1%


2009 9 1 1 ring time facts l.jpg
2009 9-1-1 Ring Time Facts

  • Answering 9-1-1 Performance

    • 10 seconds or less 95.11% of the time

  • 20 seconds or less 99.38% of the time

    • 40 seconds or less 99.93% of the time

  • 19 out of 27,994 took more than 40 seconds.

  • * National Emergency Number Association standards:

  • answer 90% of calls in 10 seconds or less (during busy hour)

  • answer 95% of the calls in 20 seconds or less.


  • All time telephone records l.jpg
    All-Time Telephone Records

    Total Calls

    Most in a 24-hour period

    • 2,399 – Sunday, August 19, 2007

    • Flash Flooding

      Least in a 24-hour period

    • 323 - Sunday, April 30, 1989

      Most in a month

    • 35,542 – August 2007

      (1,147 per day average)

      Least in a month

    • 20,251 - February, 1987

      (723 per day average)

      Most in a Year

    • 374,726 – 2000

      Least in a Year

    • 291,233 - 1987

    9-1-1 Calls

    Most in a 24-hour period

    • 256 – Sunday, August 19, 2007

    • Flash Flooding

      Least in a 24-hour period

    • 19 - Tuesday, December 25, 1984

      Most in a month

    • 3,037 – December 2000

      (98 per day average)

      Least in a month

    • 1,198 - February, 1986

      (43 per day average)

      Most in a Year

    • 29,668 – 2001

      Least in a Year

    • 17,621 - 1987


    Busiest days on record l.jpg
    Busiest Days on Record

    • All Calls

      • 2,399 – Sunday, August 19, 2007

      • 2,097 – Saturday, January 27, 1996

      • 2,056 – Saturday, June 27, 1998

      • 1,899 – Friday, February 9, 2001

      • 1,672 – Wednesday, January 20, 1993

    • 9-1-1 Calls

      • 256 – Sunday, August 19, 2007

      • 246 – Saturday, June 27, 1998

      • 233 – Saturday, August 18, 2007

      • 209 – Friday, February 23, 2007

      • 201 – Sunday, August 26, 1990


    2009 comparisons with 2008 l.jpg
    2009 Comparisons with 2008

    • Total Calls – Down 6%

    • 9-1-1 Calls – Down 3%

    • Law Enforcement Calls – Up 1%

    • Fire Calls – Down 1%

    • EMS Calls – Up 3%


    Public safety events l.jpg
    Public Safety Events

    In April, La Crosse was host to public safety professionals from throughout the Midwest when APCO’s (Association of Public-safety Communications Officials) North Central Regional Conference was held at the La Crosse Center.  

    The north central region covers 13 states (Ohio, Michigan, Indian, Kentucky, Illinois, Missouri, Iowa, Minnesota, North Dakota, South Dakota, Nebraska, Kansas and Wisconsin) The conference was a great success with many opportunities for training, networking and previewing the latest public safety technology.



    Silent key l.jpg
    Silent Key

    Communications Supervisor

    Fire Fighter

    Emergency Medical Technician

    APCO Member

    Regional Conference Committee Chair

    NENA Member

    Public Safety Communications Board Member

    Friend!


    Apco conference photos50 l.jpg
    APCO Conference Photos

    Registration Office

    Telecommunicator of the Year Award Presented by the President of APCO International, Chris Fischer and WI-NENA President, LeAnn Krieg to Louis Bixler, Dane County Communications Supervisor.

    National Weather Service Vendor Booth




    Slide53 l.jpg

    APCO Conference Photos

    Thank you from all of the Wisconsin Chapter of APCO Members and Volunteers

    *A Special “Thank You “ to Lori Peterson for providing the photography services.


    Slide54 l.jpg

    La Crosse County 9-1-1 Center Featured on Discovery Channel 

    On June 5, 2009, the second season of the Investigation Discovery: Call 911 began with two episodes that began with 9-1-1 calls answered at the La Crosse County Public Safety Communications Center.

    This series airs on the InvestigationDiscovery Channel and the Season 2 premiere episodes were called “Wisconsin Standoff, Parts 1 and 2”.  The two half-hour documentary-styled shows featured the Phillip Schuth case, which occurred in April 2005 in Campbell Township.  

    The episode featured interviews with officers from the Sheriff’s Department and the Campbell Police, as well as dispatchers from our Communications Center.   Portions of the show included re-enactments of the events using actors.

    This is the second time La Crosse County Public Safety Communications had been included in a network television presentation.  In 1989, the La Crosse Emergency Dispatch Center was part of an episode of Rescue: 911, hosted by William Shatner.