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State Street research study: Managing Information in Multiple Spheres of Work

State Street research study: Managing Information in Multiple Spheres of Work. Eric Smith State Street, IMS West. The study. From a group of 21, 14 decided to participate. 6 analysts, 4 developers, 4 supervisors Each person observed 3 working days. Findings. Support & enhance business

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State Street research study: Managing Information in Multiple Spheres of Work

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  1. State Street research study: Managing Information in Multiple Spheres of Work Eric Smith State Street, IMS West

  2. The study • From a group of 21, 14 decided to participate. • 6 analysts, 4 developers, 4 supervisors • Each person observed 3 working days

  3. Findings • Support & enhance business • Bloomberg terminals • Future suggestion: portable Bloomberg • Team reaction to interruptions • Technology usage

  4. Describe a typical day at IMS State Street “Today?, today there were so many different issues going on.... I mean today, I was sitting, and I had a test script in one hand, I had a document that I was reading for a meeting in the other hand; and then at the same time I had issues on my Bloomberg monitor that I was dealing with; so I’m running test trades; I’m reading on some subject; I am helping someone over the phone with something else. And then I am also trying to do this training coordination thing! So it is like constant, constant, just multitasking craziness, I mean it is, it is amazing! [laughs]...” – Business-Technical Analyst

  5. Conclusion • Research not intrusive • Results & suggestions directly applicable • Community give-back achieved • Will lead to better working environments

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