Regal Manor Homeowners Association

1. Regal Manor Homeowners Association 2012 Annual Meeting

2. Regal Manor HOAWho Are We? • Approximately 625 homes • 573 Single-family homes • 52 Townhomes • Over 45 acres of common/natural areas (>25 soccer fields) • Developments • Baden Village* • Balmoral (True Homes) • Fallbrook • Phase I/II (Essex Homes/True Homes) • Phase III (DR Horton)* • Regal Manor * • Stanton Heights (Soni Construction) • Wellsley Ford* • Stafford Oaks(Eastwood Homes) [62] • Bexley (Ryland Homes) [52] • Adler Grove (True Homes) [33] • Summer Lakes (True Homes) townhomes [100] *completed development

3. Community Growth • We had a growth rate of 25% for FY2012 compared to 4% for FY2011 • Second largest year for number of homes (171 FY2010)

4. Transition • Advisory Committee • Comprised of five members • Historical role • Board of Directors • Comprised of three members • Current status • Future path • Appointment of two Association members will serve staggered terms (3 years/2 years) • Earl Coulston will resign position in 2013. • Application process for new appointee (2 year term) • Election at November 2013 annual meeting for two additional members (2 year/1 year terms)

5. Financials • 2012 Recap • 2013 Forecast • Account comparisons (drift) • Annual contract renewals and cost savings • Capital/Reserve account strategy • Transition and Reserve studies • Delinquent accounts • Assessment collection process • Association-owned foreclosures

6. Accounts Receivable

7. 2012 Accomplishments Full downloadable list available at www.RegalManorHOA.com • Maintenance/Improvements: • Repaired damage fencing (Stanton Heights) • Replaced leaking clubhouse gutters • Repaired playground swings (both) • Repaired playground decking (warranty) • Repaired/relocated playground benches • Acquired development/engineering documents from York County • Patched road in Stanton Heights (Wisteria. Abilene) • Repaired HVAC (clubhouse) • Painted outdoor stairs on clubhouse • General touch-up and painting interior of clubhouse • General maintenance/repairs to clubhouse • Communications: • Unveiled new, improved website • Switched to dynamic DNS forwarding (cost savings versus static IP) • Added Neighborhood opt-in directory on website(beta) • Added password-protected, residents only document area on website(beta) • Newsletter schedule approved (March/June/September) • New, official, moderated Regal Manor Homeowners Association Facebook page

8. 2012 Accomplishments • Contracts: • Assuming lighting contract for Wellsley Ford • Signed new contract with Aqua Tech for 2012-2013 pool season • Signed new contract with The Budd Group for 2012-2013 season • Negotiated cost savings with new management contract with Kuester (flat per-door rate, lower hourly manager rate, flat rate for violations, lower rate for ARC request processing) • Contracting with realtor(s) to place tenants and manage Association-owned properties • Pine needles outsourced for cost savings ($5.25/bale installed) • Security: • Expanded streetlight coverage • Installed new poles along A.O. Jones from Lion Ln. to Fischer Rd. (7) • Additional streetlights along Starlight (Bexley/Adler Grove) added to contract • Installing open traditional streetlights in Bexley (Phase I) • Low-voltage lighting installed at clubhouse • Sewer Project: • Accepted agreement with Telics/York County • $10,000 cash • Buried conduit for entrances • 1-1 crepe myrtle replacements for trees on Farmhouse Dr. • Association voted/passed acceptance of deed transfer for Tract 1

9. 2012 Accomplishments • Grounds: • Removed several hazardous trees in common/natural areas • Reoccurring repairs low-voltage lighting at monuments • Continuance/expansion of Yard of the Month program • Installed additional Dogipot station (A.O. Jones) • Partnering with Nation Ford/Carolina Thread Greenway leadership • Upgrading/standardizing “Children Playing” sign posts (8 YTD) • Spring pine needle refresh (~2,600 bales; largest application to date) • Farmhouse Dr. fence pressure washed • Fallbrook entrance signs pressure washed (egged) • Over 1000’ of defunct silt fencing and steel posts removed • Playground mulch refreshed (40 yds.) • Picnic area mulch refreshed (24 yds.) • Installed infrastructure Bexley monument (split costs with Ryland Homes) • Repaired/replaced drain on clubhouse grounds • Enhanced drainage area along NE section of pool with river rock • Installed new landscaping (crepe myrtles, bushes, knockout roses, etc.)for clubhouse common area • Repaired irrigation along A.O. Jones common areas • Spring flower plantings completed [enhanced] • Extended mowing of Farmhouse-6’ setback from road on RR side from sidewalk to end of vinyl fencing • Replaced stop signs and had “Dead End” signs installed • Initial request for sidewalks submitted to RFATS for their LRTP • Removed dead trees at clubhouse

10. 2012 Accomplishments • Grounds (continued): • Fall plantings included larger plant beds, enhancements including new flower bed at Baden Village entrance [Farmhouse] • Sodded area in front of clubhouse • Expanded Association-maintained common areas and maintenance • Upgraded all Association signage to black poles and decorative finials • Added Fall pine needle refresh • Governance: • Inducted new Advisory Committee member (Scott Rossi) • Approved 2012 Advisory Committee titles: President, David Yerty; Vice President, Scott Rossi; Treasurer, Bryan Antley; Secretary, Clint Rogers; Member-at-large, Josh Wallace • Received transition and reserve study from third-party specialist • Wellsley Ford TOA turned over to its members • Mandatory Advisory Committee training • Mandatory quarterly committee meeting/training (all committees) • Worked with Kuester to improve their internal processes and resident experience

11. 2012 Accomplishments • Finance: • No assessment rate increase for FY2012 • Pursuance of delinquent accounts up to and including foreclosure process to lower our Accounts Receivable • Completed Reserve Account study/evaluation • Cleared Bad Debt and account balances <$4.50 • Annual review (versus audit; scheduled every other year) • Revised clubhouse rental rates $150/300—resident/non-resident, respectively • Placing tenants in Association-owned foreclosures to collect rent; recover monies/bad debt

12. Pool attendance Numbers do not include “exit” or pool attendant badge 471 unique visitors during season 8307 badge presentations Average of 32ppl/day Pool season is 119 days (May 19th – September 16th)

13. 2012 Accomplishments • Pool: • Purchased new pool chemical controllers • Automated control • Remote management/monitoring/reporting • Solid-based calcium hypochlorite • Purchased new pool furniture; refurbished existing furniture • 40 lounge/15 dining chairs refurbished • 33 new dining chairs purchased • 12 new 47” metal tables purchased • 12 new 7.5’ Sunbrella umbrellas purchased • 12 new 68# umbrella bases purchased • 1 new 9’ Sunbrella umbrella purchased • 10 new 18” metal side tables purchased • 3 river-rock panel commercial-grade garbage cans • New commercial-grade First Aid kits at pool and cabana • New commercial-grade fire extinguishers at pool and cabana • Purchased new pool maintenance items • Purchased battery-backup/surge power supplies for pool and cabana (network/card/computer system electronics) • Pressure-washed decking and sidewalk • Repaired crack tiles and caulked areas with missing coping • Received/posted pool certificate of occupancy and 2012-2013 pool permits and capacity numbers

14. 2012 Accomplishments • Pool (continued): • Purchased web-based software to administer key cards • Purchased additional filtration equipment with upgraded equipment (pump, flow controls, drain covers, etc.) • Performed leak/pressure tests on all plumbing infrastructure at “L” pool • Completed major “L” pool refurbishment • Replaced all tile (matches other pools) • Repaired structural cracks • Removed old, disintegrating faux brick coping and resurfaced and repainted for smoother • Installed two, new, wall-mounted drains with VGB-compliant covers • Installed new, dedicated vacuum line with VGB-compliant cover • Installed new, dedicated return • Re-plumbed existing main drains • Resurfaced entire pool plaster • Installed new rope mounts • Installed new VGB-compliant equalizers on all skimmer baskets • Repaired pool lights • Replaced (3) pool stairs [pending] • Installed new floating partitions [pending] • Repaired, resurfaced, and repainted cracks and damaged areas of the pool deck

15. 2012 Challenges • Accounts Receivable/Foreclosures • Builder/Developer lots • Pool • Landscaping • Volunteers • Compliance • Trash cans • Unkempt yards • Parking on the street

16. 2013 GoalsImprovements • Clubhouse • Tables/Chairs • Refurbishment • Enhancements • Signage • Common areas • Infrastructure • Irrigation • Lighting • Beautification • Security • Expansion • Sidewalks • A.O. Jones • Starlight • Farmhouse

17. 2012 Project Plan

18. Sidewalks • RFATS application approved • Includes pedestrian bridge over RR tracks along Springfield PKWY • Sidewalks from Springfield development to NaFo • Will connect act as connector for Carolina Thread Trail/NaFo Greenway • Originated by Town of Fort Mill (Joe Cronin)

19. Sidewalks • RFATS in progress • Traffic light request for Regent Pwy/Starlight • Lane striping • Dependencies on sewer project • Preparations in the meantime • York County jurisdiction

20. Signage Regal Manor

21. How can I be involved? • Stay informed • Volunteer • Time • Services • Expertise • Goods/equipment • Communicate/Provide feedback • Open session • Website • Facebook • Email us • Kuester • Inform/encourage others • Stay alert

22. Committees Regal Manor HOA Board of Directors Social Committee ARC Committee Pool Committee Grounds/Maintenance Committee Kuester Property Management Rules & Regulation Committee Communications Committee Sidewalk Committee Security/Preparedness Committee

23. Questions Kuester Management Rita Barrett (803)802-0004 (888)600-5044 24 hour rbarrett@kuester.com Regal Manor HOA website: http://www.RegalManorHOA.com Facebook: http://www.facebook.com/groups/regalmanor2/