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Why UPK?

Why UPK?. It’s more than a screenshot……. What is UPK?. User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications. UPK Usage UPK Developer

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Why UPK?

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  1. Why UPK? It’s more than a screenshot……

  2. What is UPK? User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications. • UPK Usage • UPK Developer • See-It Mode • System Process Documents • Test Case, Test Scripts, Test It Mode

  3. End Users Who Uses UPK? Project Team Business Process Documents Testing Fit Gap Analysis Change Management Instructor Led Training Web Based Training Virtual Instructor Led Training Job Aids Performance Support

  4. What we know about people…. And UPK will confirm: • Training is an Event and Learning is a Process! • Don’t Assume without Engaging • Generally, Learners will retain: • 10% of what they hear • 30% of what they hear and see • 70% of what they hear see and do • 90% of what they hear, see, do and show someone else how to

  5. When to Use UPK? UPK Supports the Full Project Lifecycle

  6. Single Source Content Development

  7. UPK Opportunities at JEA Compare the differences between the “As-Is” state with a future state Planning: Documenting existing transaction steps Planning: Roles and Responsibilities Tracking the usage of a process Process Verification: Ensure process works as intented. • Huge Testing Challenges w/o UPK • Test Plan Development Time • Manual Processes = High amount of Errors • Testing Cost • Resource Restraints • Horrible Tracking and linkage

  8. Value of UPK Concerns after an Application Rollout

  9. Change Management • Pre-Built Content • Expectations?-Give end users an opportunity to see and touch an application prior to go-live • Gain Exposure in a controlled environment • Document the “As-Is” state • Aids in Effective Communication • Helps manage resistance

  10. Change Management • Go-Live and Post Support • Reference Materials • Job Aids • Print It Mode • Performance Support • In Application Support (Do It Mode) • Practice Environment (Changes and Sustainability) • Help Desk Training • UPK Player • Reference Materials for help desk (User Guides/Instructor Manuals)

  11. Let’s See it……. Demo Q&A

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