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Why UPK?. It’s more than a screenshot……. What is UPK?. User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications. UPK Usage UPK Developer

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Presentation Transcript
why upk

Why UPK?

It’s more than a screenshot……

what is upk
What is UPK?

User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications.

  • UPK Usage
  • UPK Developer
  • See-It Mode
  • System Process Documents
  • Test Case, Test Scripts, Test It Mode
who uses upk
End UsersWho Uses UPK?

Project Team

Business Process Documents

Testing

Fit Gap Analysis

Change Management

Instructor Led Training

Web Based Training

Virtual Instructor Led Training

Job Aids

Performance Support

what we know about people
What we know about people….

And UPK will confirm:

  • Training is an Event and Learning is a Process!
  • Don’t Assume without Engaging
  • Generally, Learners will retain:
    • 10% of what they hear
    • 30% of what they hear and see
    • 70% of what they hear see and do
    • 90% of what they hear, see, do and show someone else how to
when to use upk
When to Use UPK?

UPK Supports the Full Project Lifecycle

upk opportunities at jea
UPK Opportunities at JEA

Compare the differences between the “As-Is” state with a future state

Planning:

Documenting existing transaction steps

Planning: Roles and Responsibilities

Tracking the usage of a process

Process Verification: Ensure process works as intented.

  • Huge Testing Challenges w/o UPK
  • Test Plan Development Time
  • Manual Processes = High amount of Errors
  • Testing Cost
  • Resource Restraints
  • Horrible Tracking and linkage
value of upk
Value of UPK

Concerns after an Application Rollout

change management
Change Management
  • Pre-Built Content
    • Expectations?-Give end users an opportunity to see and touch an application prior to go-live
    • Gain Exposure in a controlled environment
  • Document the “As-Is” state
  • Aids in Effective Communication
  • Helps manage resistance
change management1
Change Management
  • Go-Live and Post Support
  • Reference Materials
    • Job Aids
    • Print It Mode
  • Performance Support
    • In Application Support (Do It Mode)
    • Practice Environment (Changes and Sustainability)
  • Help Desk Training
    • UPK Player
    • Reference Materials for help desk (User Guides/Instructor Manuals)