Transmission Service Sales and Service Opportunities With great benefits for your customer and you.
The up side of service / flushing • Extended life of the transmission assembly • Removes particulate matter from the transmission that can cause premature wear and transmission failure
Automatic Transmission Maintenance • Maintenance is very important to the life of an automatic transmission. • Automatic transmission oil, just like engine oil, can become filled with foreign matter after prolonged operation, lack of maintenance and/or abuse.
Automatic Transmission Maintenance Bits of metal, friction material, water, dust and other substances can circulate through the hydraulic system, causing premature wear.
Transmission Service • With the increased focus on maintenance by our industry and the consumer, Transmission services and fluid maintenances have become much more of an awareness item in our stores.
Transmission Service • However, Flushing an abused transmission can lead to accelerated deterioration of the proper functioning of the unit causing expensive repair bills for the customer or insurance claims for us.
Transmission Service What do I do? Flush? Filter Service? Both? Don’t touch it, it will fall apart?
Selection – You must identify the PROPER customer • Transmission filter servicing and flushing are performed as a “Maintenance” services. • These services are not designed to fix anything. • The purpose is to prevent problems from occurring.
Selection – You must identify the PROPER customer • The question is: What service do I perform to serve this customer to the best of my professional ability? • Flush? • Filter Service? • Both? • Don’t touch it, it will fall apart?
Transmission Rebuilders agree • At the first transmission service interval it is critical to change the filter if equipped. • During the first 25k to 30k of transmission life is when majority of wear producing friction material particulate and debris from the manufacturing process will collect in the filter.
Transmission Rebuilders agree • If filter service is performed at the manufacture recommended interval and the fluid is flushed every 25k to 30k miles thereafter, the transmission should last the life of the vehicle
Transmission Rebuilders agree • If the filter is left unchanged these contaminants will clog the filter and/or find their way into the internal transmission assembly causing wear and permanent damage.
Fluid Oxidation 210 F
Selection To service or not to service. That is the question.
Selection – You must identify the PROPER customer • Was the service asked for by the customer? • If so, Did you ask your customer WHY? • Did you ask for the records showing the last service on the vehicle? • How many miles since the last service? • Does the customer use the vehicle to pull heavy loads?
Selection – You must identify the PROPER customer • When asked for by the customer. • Have a technician perform a test drive on the vehicle. • Did the technician visually inspect the fluid condition and quantity? • Did the technician inspect the transmission for external leaks or damage? • Did the technician scan the computer for any transmission codes?
Selection – You must identify the PROPER customer • GM code 1811 – Long Shift. • This code will not illuminate the check engine light however, it is an indication that the valve body of the transmission needs to be rebuilt. • Filter or Flush service will only deteriorate the transmission rapidly. • Other Manufactures have similar trouble codes.
Selection – You must identify the PROPER customer • When the recommendation is generated by a PMA or a DNA you must have the answers to these questions prior to advising the customer on the best course of action. • How many miles on the vehicle • Have YOU examined the fluid quality and quantity? • Does the fluid have a pink color to it? • Is the fluid tinted? (evidence of varnish build up in the fluid) • Are there varnish stains on the dipstick? • Can you see the lettering on the dip stick through the fluid?
Selection – You must identify the PROPER customer • HAS THE TECHNICIAN TEST DRIVEN THE VEHICLE??? (MUST BE ACCOMPLISHED WITHOUT EXCEPTION!!!) • Does it shift properly? • Does it slip into any gear including reverse? • Are there any external leaks visible? • Have you scanned the computer for trouble codes?
Selection – You must identify the PROPER customer • Pre-service checks
The “Red Flags” indicating premature or extensive wear. • Fluid Color; While checking the condition of the transmission fluid on the transmission dipstick pay attention to the clarity. The fluid should be red in color and transparent enough to be able to read the lettering on the dipstick through the fluid. • If you cannot read the lettering on the dipstick. Inspect, Document & Inform DO NOT CHANGE THE FLUID
TransmissionFluid Color and Condition No burned odor No particulate No trouble codes Varnish odor Slight particulate No trouble codes Burned odor/Trouble codes Excessive particulate At what mileage was the filter changed? Refer to Dealer When last Serviced? What service performed? Consult with Customer With low mileage/ No Slippage Has Been serviced Regularly O.K to service
The “Red Flags” indicating premature wear. • Burned Transmission oil will be black or dark brown and will have a burned odor. • The darkness is usually caused by band and clutch friction material failure. • The friction material has been slipping and overheating.
The “Red Flags” indicating premature wear. • When you find burned transmission oil this is an indication that a slipping and clutch overheating problem is occurring. • The customer may not have noticed this issue due to it’s slow onset. • If you encounter this, what action to you take? Inspect, Document & Inform DO NOT CHANGE THE FLUID
The “Red Flags” indicating premature wear. • Internal Transmission Varnish; • This is evident when a light brown coating is found on the dipstick. • The transmission oil has broken down covering the internal parts of the transmission with a sticky “glue like” substance.
The “Red Flags” indicating premature wear. The varnish build-up can cause a wide range of transmission problems. • It can cause hydraulic valves, servos and pistons to stick. • With extreme varnish build up it can clog the filter.
The “Red Flags” indicating premature wear. In cases of older transmissions this varnish build up may be helping to seal the internal parts of the transmission allowing it to function. • The customer may not be experiencing any transmission related drivability problems. • If you encounter this what action should you take? Inspect, Document & Inform DO NOT CHANGE THE FLUID
The “Red Flags” indicating Over Due Service. • Vehicle Mileage Has the fluid and filter ever been changed in this vehicle? How can we tell if we should change this fluid or not? What does the OEM recommend for maintenance intervals? (What service/What mileage)
The “Red Flags” indicating Over Due Service. 1st service Has this maintenance been performed? Are there records confirming this?
The “Red Flags” indicating Over Due Service. 2nd service Has this maintenance been performed? Are there records confirming this?
The “Red Flags” indicating Abuse. • Does the vehicle • Have a trailer hitch? • How big is the trailer being pulled?
The “Red Flags” indicating Abuse. 7-way Trailer connection Indicating electric Trailer brakes Trailer GVWR over 3000 lbs.
The “Red Flags” indicating Abuse. • In the case of trailers, find out if… • Auxiliary Transmission Cooler present • Recommend Cooling System Service at the same intervals.
The “Red Flags” indicating Abuse. Has the vehicle had an overheating problem?
The “Red Flags” indicating Abuse. Most vehicles equipped with an automatic transmission use a oil cooler located inside the radiator. Since the engine coolant operates at a lower temperature than the transmission this cooler will remove heat and return cooled fluid to the transmission
The “Red Flags” indicating Abuse. If the vehicle has overheated, the transmission could also be damaged due to lack of cooling. When a vehicle is presented for cooling system issues, the customer needs to be informed of this and if the fluid is not burned or excessive particulate present a flush and filter should be recommended.
The “Red Flags” indicating Abuse. If the fluid falls into the previously mentioned categories. Inspect, Document & Inform Decline the service and refer the customer to the dealer.
Review:Questions to ask at the counterwhen transmission service is requested. • Why? • How many miles since your last service? • Are you experiencing any problems either cold or hot? • Do you tow a trailer with this vehicle? • Past service records, are they available?
Review:Questions to ask of the technician • How many miles on the vehicle? • What does the fluid look like? • Does the fluid have particulate in it? • Are there varnish stains on the dipstick? • Can you see the lettering or cross hatch marks on the dipstick thru the fluid? • Trailer hitch? • Did you test drive the car? • Shift quality? • Have you scanned the computer for codes?