Enhancing Online Training: A User-Centered Approach

1. Immersion Fall 2008 Final Presentation Presented By Heather Hampton-Barclay MonuHarnal Carl Hayes Rachel Hudson Jennifer Loach Cammise McInnis John Oluyomi Eric Rose

2. The Process This semester our instructional design efforts can be categorized into four main areas: Analysis Design Webshop development Tools training

3. Today’s Agenda • Review data as determined by the needs and performance analysis • Explain design decisions and discuss rationale • Introduce prototype, wire frames, and visual designs • Present first draft webshop tutorials on Audacity and Camtasia • Discuss goals for next semester

4. Performance Analysis

5. Performance Analysis • Problem: T/TAC Online is in need of modern and robust online training materials. • Proposed solution: Introduce new tools, create model webshops, make site more appealing. • Data Gathered through interviews with Dr. Mike Behrmann, Mrs. Clare Talbert, and Mrs. Mary Wilds

6. Needs Analysis

7. Current Technology Levels (Tools)

8. In Terms of Support • Preferences • Assistance from an experienced user • A formal training workshop • Things to Consider • How to Guide • Online Help Menu • Video Tutorial

9. In Terms of Delivery Preferences: Simulations and demonstrations Video/ Self-running PowerPoint Presentations Audio Assessments

10. Needs Analysis Findings

11. Recommended Design Direction • Recommend tools and provide support that meets the staff's needs effectively and efficiently • Make the process of creating Webshops more efficient by updating the template interface • Design an “ideal Webshop” that demonstrates what good interactive training looks like and how to develop it using our recommendations and designs • Research and develop a system of interaction between T/TAC staff collaborating on projects

12. First Persona-Previous Author • Name: Carol Hesse • Age: 49 • Job Title: Autism/Alternate Assessment Coordinator • Length of time in position: 21 yrs • Education: Masters Degree in Special Education

13. Carol Hesse • Familiar with MS Word and PowerPoint • Like the current template system but feel limited • Would like to see auto save • Would like automatic HTML formatting options • Would like collaboration • Video • Narration

14. Second Persona-Potential Author • Name: Nellie Newman • Age: 37 • Job Title: Instructional Consultation Team Specialist • Length of time in position: 3 months • Education: Masters Degree in Special Education

15. Nellie Newman • Not Tech Savvy • Want support • Would like feedback • Would like to be able to collaborate • Want the goals and objectives clearly displayed

16. Strategy Documentation Concept Map Competitive Analysis Content Inventory

19. Competitive Analysis • T/TAC Online Training competitive analysis • Various competitive advantages • Tools and Support • Website Interface • Ideal Webshops and E-learning • Social Networking • Design solution and direction based on Needs Analysis

21. Content Inventory • “How to use” software to create Webshops • Template Enhancements • Support/Help in Online Training Tab • Online Training Page • E-Learning (best practices to create Webshops) • Social Networking (Internal for T/TAC Staff) • Headings • content • content details • example URL

22. Content Inventory

23. Design Documentation

24. Design Documentation

25. Site Map KEY

26. Site MapNew Pages – Staff Login View • Staff Page • My Online Training • Webshops • Workshops • Support • Software • Resources • Collaboration • Adobe Connect • Discussion Forum • Staff Library • Online Database • File Sharing

27. Usage Driven Design • Define successful websites? • User interface/experience • Ease of use • Ease of navigation • What drives design • User/target audience • Create standards for Development

28. User vs. Usage Driven Design • User Driven: • Limited to what user wants and not to needs • Usage Driven: • Roles users play in relation to the system • Structure of the work users need to accomplish within the system • Organization of the content and how it supports the user interface

29. Collaboration

30. Gather Information

31. Support

32. Flow Charting The proposed Staff Page includes: • Create a New Webshop • My Online Training • View My Online Training • Support • Collaboration • Staff Library • Personal Profile

33. Wireframes

34. What are Wireframes? +

40. Visual Design

42. Tutorial Prototype Audacity Camtasia

44. Goals for Next Semester

45. Goals for Next Semester • Flesh out other pages such as Collaboration, View My Online Training, Personal Profile, and Staff Library • Develop in-depth support tutorials for Camtasia, Audacity, and Captivate • Conduct user testing and formally evaluate our prototype