Operational Readiness – Start-Up Support Airports & Airlines

1. Operational Readiness – Start-Up Support Airports & Airlines Integrated Airport Management • Integrated Operational Readiness IOR & • Integrated Operational Optimization - IOO

2. IOR & IOO for Airports IOR and IOO: tool for large scale International Airports to guarantee success.The Integrated Airport Functions approach ensures:

3. IOR & IOO for Airports That operational functions and interfaces are integrated and optimized. Results from past projects: • timely inauguration, • efficient operation from day one, • higher quality and service level standard, • higher user acceptance, • higher ROI after start of operation and after optimization process.

4. IOR & IOO for Airports • Time versus quality and budget limitations • Operational Issues versus manufacturing constraints and system implementation Be prepared…..

5. Developer‘s & Operators‘ Conflicting Objectives IOR & IOO for Airports Developer‘s Tasks Operator‘s Tasks Operator‘s Objectives Developer‘s Objectives Efficient Operations & Efficient Resource Allocation Maintain Budget Return on Investment Design & Build to Specifications = = Attract Clients & Customers Minimum Quality & Time Schedule High Quality Standards Avoid Changes / Variations = = Conflict

6. IOR & IOO for Airports • Target: Pragmatic, structured and transparent integration of all activities until Start of operation or optimized current Airport OPS is accomplished. • Prerequisite: Overview on all Airport components and functions,planning, design, schedules, costs, outsourcing concept, interfaces and operational concept. • Steps: assessment, evaluation, interface clarification, integration of entities, function implementation, fine tuning of functions, trial operation, start of operation / operate enhanced operation

7. Airside &ATCOperations Airlines /Handlers SecurityTSA InvestorsRelations AirportOperator CIQ Landside Access Facility / System - development Concessionaires IOR & IOO for Airports Partners for Integration:

8. INTERFACE IOR & IOO for Airports Implementation Methodology of IOR / IOO Organization IORCoord. • Airport Authority • Airline & Handlers • Government Authorities • Concessio- naires • Security & Safety • O&M Systems AIRPORT ACCESS PAX / CREW HANDLING BAGGAGE HANDLING AIRCRAFT HANDLING IORExec. Client & Third parties AIRPORT ACCESS PAX / CREW HANDLING BAGGAGE HANDLING AIRCRAFT HANDLING IOR & IOO Implementation Trial Operations Relocation (IOR) Post-Opening / Operation Support

9. IOR & IOO for Airports Operational Development Phases S Systems H HR I Operations Support & Optimization Human Resources Development Relocation Planning Concepts Master planning, Functional Planning Process Management Operations Concepts Commercial Concepts Ops. Commissioning / Trial Operation IOR & IOO Interaction = F Facilities T Transfer/Trials $ Finance

10. IOR & IOO for Airports Samples of neglected work packages: • Implementation of new procedures, online access, the 5 W’s not implemented & trained • Operational suitable signage • Changes in space requirements • Security concept / adaptation of flows • Training concept and required time & systems for training • IT & Baggage integration testing prior Trial operations • Late integration of Airline, Handler, third parties and Gov. Bodies • Lack integration of operational activities in Facility and System time schedule • Baggage transport procedures,

11. IOR & IOO for Airports Samples of neglected work packages II : Incheon Intern. Airport, S.-Korea: Task: Development of Interaction, Human Resources & optimization of Functions in relation to Facilities and Systems for Airport opening and future operation. Total Functions - SHIFT of IIAC to be completedfor Start ofOperation Interaction, Human Resources, Trialsto be developed and integrated Facilities and Systems being developed

12. IOR & IOO for Airports Optimization Principles Implement New Systems ReduceCosts Co-ordinateActivities ManageQuality Process 1 Process 4 Process 2 Process 3 Qualify Human Resources Improved Performance ! ReduceInterfaces IncreaseFlexibility

13. IOR & IOO for Airports IOR and IOO Tools and Methods:Proven tools utilized in IOR Programs to enhance operational Value • Development of IOR / IOO Manual • Standard Functional Catalogue (StFC) • Specific Functional Catalogue (SFC) • Functional Integration Plan (FIP) • Individual Time Schedules (ITS) • Operational Readiness Progress Measurement (ORPM) • Outstanding Issues List (OIL) • Reporting operational shortcomings as monitored during Trials • Analysis tool for functional performance of Trials • Risk Management Analysis • Database

14. IOR & IOO for Airports IOR and IOO Components: Further methods used to implement and integrate the Project: • Structured Interviews with all concerned parties • Implementation of OREX Organisation • Communication structure • Interface Meetings resulting from OIL List Issues • Site Visits, Progress Measurement • Development & alignment of Trial Scenarios • Execution of Trial Scenarios • Contingency Flow Charts (trial / procedure related) • Facilities / Systems Matrix • Training / Procedure concept and implementation • Relocation concept and execution

15. OperationalOrganization OperationalConcept • Influence onAirport OpeningDate (AOD) • Foreseeable Inconveniences • Contingency Plans • Ongoing Rectifications • Transparent Reporting Outstanding Issues List(OIL) IOR / IOO for Airports Data Concept: Questionnaire Functional Integration Plan (FIP) StandardFunctionalCatalogue SpecificFunctionalCatalogue OperationalReadinessProgressMeasurement(ORPM) Risk Management IOROrganization IndividualTime Schedules(ITS) FunctionalPerformanceReport of Trials FunctionalPerformanceReport of Trials Questionnaire Database Development ofTrial Scenarios OperationalShortcomings Execution ofTrial Scenarios Trial Results

16. Core Processes 1. Airport Access 2. Pax&Crew Handling 3. Baggage Handling 4. Cargo & Mail Handling 5. Aircraft Handling 6. Aircraft Control 7. Administration & Management 8. Facilities & System Management 9. Airport Security 10. Commercial Optimization & Customer Services 11. Environmental Integration Main Functions For example: 1. Road/Rail Access 2. Pax Control, Information, Pax Services etc. 3. Departure/Arrival/ Transfer Bags 4. Export/Import Services, Quarantine etc. 5. Ground Handling, 6. NavAids, Visual Aids, Airspace Movement and so on……... Sub Functions In excess of 600 Sub-Functions to be addressed to implement Components F Facilities I Interaction S Systems H Human Resources IOR / IOO IOR & IOO for Airports Core Processes - Breakdown

17. IOR & IOO for Airports • Samples of Tools and Methods: • Outstanding Issue List (PM Method) • Check list / Questionaire for Functions, • Functions catalog • Functional Integration Plan (FIP) • Job description for OREX • Operational Time Schedule – TerminalAirsideSecurity • Trial Scenario / Trial Check List • Operational Readiness Progress Measurement (ORPM) • Training Matrix

18. Terminal IOR & IOO for Airports Processes at Airports Samples of overlapping Functions Land Transport Visitors Baggage Pax Cargo F • Organization • Administration & Management • Commercial Optimization • Customer Services • Safety & Security • Facilities & Systems Operations & Maintenance • Environmental Integration acilities Landside Interaction Systems Airside H uman Resources Air Transport Baggage Pax Cargo

19. PM IOR IOO PM IOR PM IOR & IOO for Airports Phases of Implementation Invest Part > 60% = 50% < 20% Introduce Introduce Proceeding Proceeding Project Content Assess Organize Project Set-up “Shift” - Programme Execute Integrate Trials / Operation < 40% = 50% > 80% Operation Part

20. F F Provision (free of dust) Buildings / Equipment Provision I S H IOR & IOO for Airports Development of complete trial operations out of the operational procedures and their components Components: Basic Advanced Integrated Applied to approx. 600 Operational Procedures Trial operation of all components and necessary operational systems for the single operational procedure -Check in- Trial operation of all components and necessary operational systems for the single operational procedure from Check-in to -Gate ClosureSystem- I Function of all O.S. Interaction Operative Procedure - Check in - Fall Back Plan S Equipment OperationsSystems Furnishings H Training Personnel Complete Trial operations of operational procedures and operational systems Instructions Topography Provision (free of dust) Rooms / Finish Trial operation of all components and necessary operational systems for the single operational procedure -Gate ClosureSystem- Provision Function of all O.S. Operative Systems • Operative • Procedure • Gate closure • system - Fall Back Plan Equipment Equipment Furnishings Training Personnel Instructions Topography Deadline for Functional Readiness of all Components Duration of Functional Planning Duration of Trial Ops until Inauguration of Airport

21. Trial Operation Methodology Development of Trial Scenarios Identification of Operational Shortfalls Execution of Trial Scenarios Trial Results • Influence on Airport Opening Date (AOD) • Expected Inconveniences • Contingency Plans • Ongoing Rectifications • Management Reporting Functional Performance Report of Trials Outstanding Issues List (OIL) Critical Management Decisions IOR & IOO for Airports

22. IOR & IOO for Airports Our Objective Smooth Airport Operations from day one onwards IOR &IOO Airport Operator Airport Shareholders Main Carrier Other Airlines Executive Govt. Bodies Deve-lopment Reali- zation Concession Legisl. Govt. Bodies

23. Project management for Airports & other Projects Step 1 Project Development “Hardware“ “Environment“ “Software“ Development Phases Operations-System Human Resources Facilities / Equipment Organization Integration Conception Risk Assessment Feasibility Study Master-/ Biz- Planning Implementation Start - up Commissioning Relocation*

24. Start up Project “Hardware“ “Environment“ “Software“ Start – upProcesses Operations-System Human Resources Facilities / Equipment Organization Integration Access Operations Administration Safety Security Production-Support Publicity Facility Management Project management for Airports & other Projects Step 2

25. Step 3 Operations “Hardware“ “Environment“ “Software“ Operations-Processes Operations-System Human Resources Facilities / Equipment Organization Integration Access Operations Administration Safety Security Support Publicity Facility Management Project management for Airports & other Projects

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