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How does the GeM Handle Disputes in Procurement?

GeM has established a robust system for handling disputes in procurement on the platform. GeM buyers and sellers have been provided access to a separate Incident Management Dashboard for registering and monitoring complaints of deviation from the portalu2019s terms and conditions and buyer-seller contractual obligations. For adequate redressal, potential areas of deviations on the platform have been categorised into four brackets u2013 Mild, Serious, Severe and Grave<br>

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How does the GeM Handle Disputes in Procurement?

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