How does the GeM Handle Disputes in Procurement?

1. How does the GeM Handle Disputes in Procurement? www.gem.gov.in

2. Introduction GeM has established a robust system for handling disputes in procurement on the platform. GeM buyers and sellers have been provided access to a separate Incident Management Dashboard for registering and monitoring complaints of deviation from the portal’s terms and conditions and buyer-seller contractual obligations. For adequate redressal, potential areas of deviations on the platform have been categorised into four brackets – Mild, Serious, Severe and Grave www.gem.gov.in

3. A strong 5-fold framework has been created for holding its users accountable for any deviations. Once the incident is reported, the stakeholders have been provided a window of 7 days for resolving the issue. On expiration of this period, stakeholders can escalate the issue to GeM, requesting intervention in the matter. GeM team then thoroughly investigates the matter and takes appropriate action to resolve the dispute. www.gem.gov.in

4. Incidents can be raised by Buyer, Seller / Service Provider. The portal can auto-raise incidents and take actions in certain scenarios as well. Through the auto-issuance of Show Cause Notices, GeM can act on incidents where Show Cause Notices are not responded to timely, resulting in penalties of blocking/ suspension of defaulters for varied periods. Other cases where Show Cause Notices are responded to are dealt by the GeM team on their merit. www.gem.gov.in

5. Thank You www.gem.gov.in