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Joe Dobbs Virtual Reference Coordinator PowerPoint Presentation
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Joe Dobbs Virtual Reference Coordinator

Joe Dobbs Virtual Reference Coordinator

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Joe Dobbs Virtual Reference Coordinator

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  1. Joe Dobbs Virtual Reference Coordinator

  2. Statistics Survey Results UT Austin Online Reference QuestionPoint -vs- Instant Messaging Questions

  3. Ask a UT System Librarian Usage 959 Chats

  4. Sept – Oct 2007 Users by UT Component 1% 6% 39 % 9 % 16 % 25 % Total - 285

  5. 2007 Chats Handled by UT Component 959 Chats

  6. 2007 Chats by Hour

  7. 2007 Survey Results Was this service easy to use? 156 Surveys

  8. 2007 Survey Results I prefer asking questions online, using e-mail or chat. 156 Surveys

  9. 2007 Survey Results Are you satisfied with the hours of service? 156 Surveys

  10. 2007 Survey Results Were you satisfied with the answer to your question? 156 Surveys

  11. 2007 Survey Results Would you use this service again? 156 Surveys

  12. UT Austin Online Reference Email Questionpoint IM Reference Pilot Meebo

  13. Patron Queuing Multiple Librarians Transcripts Surveys &User Comments User Data –Affiliation, Email Integrated Follow-Up Reports & Statistics? Unstable? Slow No Typing Indicator Usability Users Need to Come to Us Lack of Presence Indicator Questionpoint Pros Cons

  14. Pros Stable Fast Free Usability User-centered Typing Indicator Presence Indicator Cons One login/shift changes No Queuing No Transcripts No User Data No Automated Statistics Meebo

  15. Meebo

  16. IM Interoperability

  17. Meebo and Ask a UT System Librarian? • Problem monitoring two Meebo-based services at the same time • Shift changes • Lack of transcripts • No patron information

  18. New Logo Pens Posters (download and print)