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eGovernment Program

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  1. eGovernment Program Kingdom of Bahrain Mohamed Ali Al Qaed CEO, eGovernment Authority

  2. Reform initiatives National Economic Development (2030) Labour Reform Economic Reform (Industrial reform) Educational Reform (higher education) Juridical Reform Admin. And Civil Reform Political Reform

  3. eGovernment Vision “To be the eGovernment leadercommitted to provide all Government servicesthat are integrated and best-in-class, available to allthrough their channel of choicehelping Bahrain transform as the finest country in GCC to visit, live, work and do business” “Deliver Customer value through Collaborative Government”

  4. eGovernment Vision SCICT eGovernment portal Common service centre National contact centre Mobile gateway eGovernment Authority Enterprise architecture Authentication (Single Sign on, Smart card) BPR & Legal Services Gateway Case Management Tourism Social Information Capacity Building G2E portal G2B Gateway eProcurement Real Estate Marketing & Awareness Education eHealth Customs eOffice International Events International Benchmarking National Data Set Data Security Programme management Government Data Network Monitoring & Evaluation Data Centre

  5. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  6. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  7. Our Achievements VS Promises eGovernement Leader

  8. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  9. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  10. Our Achievements VS Promises All Government Services Flight Arrival and Departure Schedule Weather and Climate Information Apply for an eVisa Payment of Traffic Contravention Fines Submission of yearly salary updates Disconnection of MEW Services Billing Services - additional copies of bills, enquiries Payment of Electricity and Water Bills Submit Meter Reading for Billing Issue of Building Permits Payment of Rent for Municipality-owned Properties Payment of Municipality Rates from all Property Owners Registration Service for Bahraini Abroad Results of laboratory tests (incl. Radiology Tests) eWelfare National Email Competition Employer's Account Statement Municipal Land for Investors Public Libraries on-line Services (Reserve/Borrow) Renewal of CR Labour Compliants Notification of Tenders Check status of an eVisa eVisa sponsor login eVisa new sponsor CR application status Tender related services Tender's to be opened Tender's - Live Opening Tender Awards Opened Tenders Future Tenders Crown Prince Awards Smart Card Appointment System Inquiry on Smart Card Appointment CPR appointment Bahrain Locator Agent CPR Access Health related services Search for Doctor List of Hospitals and Pharmacies with their contact details Drug Prices Delivery Date Calculator Public Libraries on-line Services (Inquiry) Pay UOB Student Fees Check your Blood Record Body Mass Index (BMI) check Check Appointment Private Appointment Health Service Locator Graduate Exam Results Accredited Missions in Bahrain Directory of Bahrain Embassies Abroad Directory of Foreign Embassies in Bahrain

  11. Our Achievements VS Promises All Government Services Flight Arrival and Departure Schedule Weather and Climate Information Apply for an eVisa Payment of Traffic Contravention Fines Submission of yearly salary updates Disconnection of MEW Services Billing Services - additional copies of bills, enquiries Payment of Electricity and Water Bills Submit Meter Reading for Billing Issue of Building Permits Payment of Rent for Municipality-owned Properties Payment of Municipality Rates from all Property Owners Registration Service for Bahraini Abroad Results of laboratory tests (incl. Radiology Tests) eWelfare National Email Competition Employer's Account Statement Municipal Land for Investors Public Libraries on-line Services (Reserve/Borrow) Renewal of CR Labour Compliants Notification of Tenders Check status of an eVisa eVisa sponsor login eVisa new sponsor CR application status Tender related services Tender's to be opened Tender's - Live Opening Tender Awards Opened Tenders Future Tenders Crown Prince Awards Smart Card Appointment System Inquiry on Smart Card Appointment CPR appointment Bahrain Locator Agent CPR Access Health related services Search for Doctor List of Hospitals and Pharmacies with their contact details Drug Prices Delivery Date Calculator Public Libraries on-line Services (Inquiry) Pay UOB Student Fees Check your Blood Record Body Mass Index (BMI) check Check Appointment Private Appointment Health Service Locator Graduate Exam Results Accredited Missions in Bahrain Directory of Bahrain Embassies Abroad Directory of Foreign Embassies in Bahrain Payment of Electricity and Water Bills Issue of Building Permits • Vital Statistics • Visitors from 160 countries • Over 36 % of new visitors • Over 9 millions visits • Average time spent – 6 minutes • 65+ vital services online • Credit & Debit card payment • Over US 12,000,000 yearly online payments Renewal of CR CPR appointment Labour Complaints Graduate Exam Results Tender related services Inflation subsidy Flight Arrival and Departure Schedule Agent CPR Access Apply for an eVisa Payment of Traffic Contravention Fines

  12. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  13. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  14. Our Achievements VS Promises Integrated Best in Class Ministry 2 Ministry1 Ministry 3 Internet Government Data Network  Government Data Centre DR Site • Hosting services • Government e-mail • Government DNS Service • Government Internet Service High Level Policies & Standards Laws Enterprise Agreements

  15. Project Chief Our Achievements VS Promises Integrated Best in Class Project Management Officer EA Visioning Enterprise Architecture Governance Implementation EA Scope & Context Business Process Team Technical Team Transformation Planning Goals, Objectives and Requirements Service Owner System analyst/ Designer Benefits Case Opportunities and Solutions Business Analyst Programmers Organizational Impact QA/Content Manager

  16. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  17. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  18. Our Achievements VS Promises Available to all

  19. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  20. eGovernment Leader All Government services Channels of choice Integrated, Best in class Available to all

  21. Our Achievements VS Promises Channels of Choice eMail Phone Fax SMS/WAP eGovernment Portal Public Service Delivery National Contact Centre Mobile Portal Common Service centre VOIP Mobile IVR PDA

  22. eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  23. eGovernment Authority – Enabling the vision eGovernment Authority Business process reengineering Before BPR & Legal Post office settles the fees through the centralized system with GDT Visit the post office, submit the form, insurance card and pay the fees Stamp the form, pay contraventions if any Pay the Insurance at the insurance company Capacity Building Marketing & Awareness Post office sent the badge to the customer Post office forward the form to GDT GDT process the form, produce the badge, forward back to Post office International Events International Benchmarking After Programme management Visit the post office, submit the form, insurance card and pay the fees Post office forward the form to GDT Pay the contravention and reg. fee online Pay the Insurance at the insurance company Monitoring & Evaluation GDT process the forms online, produce badge and forward to post office Post office settles the fee thro’ centralized clearing system with GDT Post office sent the badge to the customer

  24. eGovernment Authority – Enabling the vision eGovernment Authority • Legal • The Electronic Transaction Laws •  The Regulations on the Certification Service Providers •  The Regulations on the Government Electronic Activities •  The Resolution on the Formation of the SCICT •  The Telecommunication Laws and related regulations •  The National ID Card Laws and Its by-law; and •  The Intellectual Property Laws BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  25. eGovernment Authority – Enabling the vision eGovernment Authority • Capacity Building •  Project management •  Vendor management •  Outsourcing •  Business communication •  Courses for Judiciary •  Customer services orientation course BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  26. eGovernment Authority – Enabling the vision eGovernment Authority • Marketing & Awareness BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  27. GITEX 2007 INFOCONNECT –KUWAIT 2007 eGovernment Authority – Enabling the vision eGovernment Authority • International Events BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  28. eGovernment Authority – Enabling the vision eGovernment Authority • eGulf – GCC wide eGovernmentinitiative • GCC wide eGovernment awards • Standards & Policies • Common Services BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  29. eGovernment Authority – Enabling the vision eGovernment Authority • International Benchmarking BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  30. eGovernment Authority – Enabling the vision eGovernment Authority • Programme Management SCICT BPR & Legal Capacity Building TCICT Marketing & Awareness CEO International Events International Benchmarking Advisor PMO managed by PwC Programme management Monitoring & Evaluation Policies & BPR Directorate Human & Financial Capacity Building Directorate Services & Channel Enhancement Directorate Marketing & Awareness Directorate Task team in ministries

  31. eGovernment Authority – Enabling the vision eGovernment Authority • eGovernmentAuthority functions Support (Project Level) Enable (Capacity Balancer) Core (Program Level) BPR & Legal Capacity Building Project Preparation Project definition and monitoring Strategize Project Prioritization Marketing & Awareness Enterprise Architecture Project Design & Development International Events Government Process Reforms Undertake Capacity Building International Benchmarking Project & Risk management Monitoring & Evaluation Programme management Marketing & Awareness Knowledge management Bid process management Monitoring & Evaluation Service Integration Coordinate Technical assistance PPP/Private financing initiatives Financial restructuring Core & Support infrastructure

  32. eGovernment Authority – Enabling the vision eGovernment Authority eGovernment Workgroups  Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment  Ensure the e-service compliance with the eGovernment policies and procedures  Define Service business / technical high -level requirements for e-enablement  Develop the project plan, budget and overseeing the project implementation  Conduct process reengineering, change management and capacity building  Develop all services related business document as per the guidelines of the eGovernment Authority standards  Development of the service and support in operationalising the eService BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

  33. eGovernment Authority – Enabling the vision eGovernment Authority eGovernment Customer Satisfaction Survey Service Awareness Satisfaction Levels BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Repeat Usage Portal Usage Monitoring Programme management Monitoring & Evaluation

  34. eGovernment Authority - Creating an enabling environment • Infrastructure for eGovernment • High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per 100 inhabitants • Reasonable PC penetration - 70% of the households have one or more PCs with 14.6% having laptops • Availability of high bandwidth internet connectivity- 52% house holds have internet of which 95% have broad band • ICT education strategy • Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment • Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens • Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement • Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform • Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported • Support in overall economic development

  35. eGovernment Authority - Creating an enabling environment • PC penetration programme • A unique concept for providing PCs and internet for all • Partnered with Private parties for providing PC to students under the CSR scheme • Ministry of Finance scheme for all government employees • PPP venture to provide PCs and internet to all citizens • Customer charter:

  36. eGovernment Authority - UN Ranking – An Introspection • International Benchmarking – UN Ranking over the years

  37. Conclusion Production Consumption Marketing Clear Vision Identification of customer segments Availability of access tools for using eServices Strategy Infrastructure Comprehensive Marketing & Awareness Programmes Capacity Building Connected eServices Multi Service delivery Channels PPP Continuous Evaluation and improvements

  38. Thank you