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eGovernment Program. Kingdom of Bahrain. Mohamed Ali Al Qaed CEO, eGovernment Authority. Reform initiatives. National Economic Development (2030). Labour Reform. Economic Reform (Industrial reform). Educational Reform (higher education). Juridical Reform. Admin. And Civil Reform.

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slide1

eGovernment Program

Kingdom of Bahrain

Mohamed Ali Al Qaed

CEO, eGovernment Authority

reform initiatives
Reform initiatives

National Economic Development (2030)

Labour Reform

Economic Reform

(Industrial reform)

Educational Reform

(higher education)

Juridical Reform

Admin. And Civil

Reform

Political Reform

slide3

eGovernment Vision

“To be the eGovernment leadercommitted to provide all Government servicesthat are integrated and best-in-class, available to allthrough their channel of choicehelping Bahrain transform as the finest country in GCC to visit, live, work and do business”

“Deliver Customer value through Collaborative Government”

slide4

eGovernment Vision

SCICT

eGovernment portal

Common service centre

National contact centre

Mobile gateway

eGovernment Authority

Enterprise architecture

Authentication (Single Sign on, Smart card)

BPR & Legal

Services Gateway

Case Management

Tourism

Social Information

Capacity Building

G2E portal

G2B Gateway

eProcurement

Real Estate

Marketing & Awareness

Education

eHealth

Customs

eOffice

International Events

International Benchmarking

National Data Set

Data Security

Programme management

Government Data Network

Monitoring & Evaluation

Data Centre

slide5

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide6

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide7

Our Achievements VS Promises

eGovernement Leader

slide8

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide9

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide10

Our Achievements VS Promises

All Government Services

Flight Arrival and Departure Schedule

Weather and Climate Information

Apply for an eVisa

Payment of Traffic Contravention Fines

Submission of yearly salary updates

Disconnection of MEW Services

Billing Services - additional copies of bills, enquiries

Payment of Electricity and Water Bills

Submit Meter Reading for Billing

Issue of Building Permits

Payment of Rent for Municipality-owned Properties

Payment of Municipality Rates from all Property Owners

Registration Service for Bahraini Abroad

Results of laboratory tests (incl. Radiology Tests)

eWelfare

National Email Competition

Employer's Account Statement

Municipal Land for Investors

Public Libraries on-line Services (Reserve/Borrow)

Renewal of CR

Labour Compliants

Notification of Tenders

Check status of an eVisa

eVisa sponsor login

eVisa new sponsor

CR application status

Tender related services

Tender's to be opened

Tender's - Live Opening

Tender Awards

Opened Tenders

Future Tenders

Crown Prince Awards

Smart Card Appointment System

Inquiry on Smart Card Appointment

CPR appointment

Bahrain Locator

Agent CPR Access

Health related services

Search for Doctor

List of Hospitals and Pharmacies with their contact details

Drug Prices

Delivery Date Calculator

Public Libraries on-line Services (Inquiry)

Pay UOB Student Fees

Check your Blood Record

Body Mass Index (BMI) check

Check Appointment

Private Appointment

Health Service Locator

Graduate Exam Results

Accredited Missions in Bahrain

Directory of Bahrain Embassies Abroad

Directory of Foreign Embassies in Bahrain

slide11

Our Achievements VS Promises

All Government Services

Flight Arrival and Departure Schedule

Weather and Climate Information

Apply for an eVisa

Payment of Traffic Contravention Fines

Submission of yearly salary updates

Disconnection of MEW Services

Billing Services - additional copies of bills, enquiries

Payment of Electricity and Water Bills

Submit Meter Reading for Billing

Issue of Building Permits

Payment of Rent for Municipality-owned Properties

Payment of Municipality Rates from all Property Owners

Registration Service for Bahraini Abroad

Results of laboratory tests (incl. Radiology Tests)

eWelfare

National Email Competition

Employer's Account Statement

Municipal Land for Investors

Public Libraries on-line Services (Reserve/Borrow)

Renewal of CR

Labour Compliants

Notification of Tenders

Check status of an eVisa

eVisa sponsor login

eVisa new sponsor

CR application status

Tender related services

Tender's to be opened

Tender's - Live Opening

Tender Awards

Opened Tenders

Future Tenders

Crown Prince Awards

Smart Card Appointment System

Inquiry on Smart Card Appointment

CPR appointment

Bahrain Locator

Agent CPR Access

Health related services

Search for Doctor

List of Hospitals and Pharmacies with their contact details

Drug Prices

Delivery Date Calculator

Public Libraries on-line Services (Inquiry)

Pay UOB Student Fees

Check your Blood Record

Body Mass Index (BMI) check

Check Appointment

Private Appointment

Health Service Locator

Graduate Exam Results

Accredited Missions in Bahrain

Directory of Bahrain Embassies Abroad

Directory of Foreign Embassies in Bahrain

Payment of Electricity and Water Bills

Issue of Building Permits

  • Vital Statistics
  • Visitors from 160 countries
  • Over 36 % of new visitors
  • Over 9 millions visits
  • Average time spent – 6 minutes
  • 65+ vital services online
  • Credit & Debit card payment
  • Over US 12,000,000 yearly online payments

Renewal of CR

CPR appointment

Labour Complaints

Graduate Exam Results

Tender related services

Inflation subsidy

Flight Arrival and Departure Schedule

Agent CPR Access

Apply for an eVisa

Payment of Traffic Contravention Fines

slide12

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide13

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide14

Our Achievements VS Promises

Integrated Best in Class

Ministry 2

Ministry1

Ministry 3

Internet

Government Data Network

Government Data Centre

DR Site

  • Hosting services
  • Government e-mail
  • Government DNS Service
  • Government Internet Service

High Level Policies & Standards

Laws

Enterprise Agreements

slide15

Project Chief

Our Achievements VS Promises

Integrated Best in Class

Project Management Officer

EA

Visioning

Enterprise Architecture

Governance

Implementation

EA Scope & Context

Business Process Team

Technical Team

Transformation

Planning

Goals, Objectives and Requirements

Service Owner

System analyst/ Designer

Benefits

Case

Opportunities and Solutions

Business Analyst

Programmers

Organizational

Impact

QA/Content Manager

slide16

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide17

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide19

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide20

eGovernment Leader

All Government services

Channels of choice

Integrated, Best in class

Available to all

slide21

Our Achievements VS Promises

Channels of Choice

eMail

Phone

Fax

SMS/WAP

eGovernment Portal

Public

Service Delivery

National Contact

Centre

Mobile Portal

Common Service

centre

VOIP

Mobile

IVR

PDA

slide22

eGovernment Authority – Enabling the vision

eGovernment Authority

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide23

eGovernment Authority – Enabling the vision

eGovernment Authority

Business process reengineering

Before

BPR & Legal

Post office settles the fees through the centralized system with GDT

Visit the post office, submit the form, insurance card and pay the fees

Stamp the form, pay contraventions if any

Pay the Insurance at the insurance company

Capacity Building

Marketing & Awareness

Post office sent the badge to the customer

Post office forward the form to GDT

GDT process the form, produce the badge, forward back to Post office

International Events

International Benchmarking

After

Programme management

Visit the post office, submit the form, insurance card and pay the fees

Post office forward the form to GDT

Pay the contravention and reg. fee online

Pay the Insurance at the insurance company

Monitoring & Evaluation

GDT process the forms online, produce badge and forward to post office

Post office settles the fee thro’ centralized clearing system with GDT

Post office sent the badge to the customer

slide24

eGovernment Authority – Enabling the vision

eGovernment Authority

  • Legal
  • The Electronic Transaction Laws
  •  The Regulations on the Certification Service Providers
  •  The Regulations on the Government Electronic Activities
  •  The Resolution on the Formation of the SCICT
  •  The Telecommunication Laws and related regulations
  •  The National ID Card Laws and Its by-law; and
  •  The Intellectual Property Laws

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide25

eGovernment Authority – Enabling the vision

eGovernment Authority

  • Capacity Building
  •  Project management
  •  Vendor management
  •  Outsourcing
  •  Business communication
  •  Courses for Judiciary
  •  Customer services orientation course

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide26

eGovernment Authority – Enabling the vision

eGovernment Authority

  • Marketing & Awareness

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide27

GITEX 2007

INFOCONNECT –KUWAIT 2007

eGovernment Authority – Enabling the vision

eGovernment Authority

  • International Events

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide28

eGovernment Authority – Enabling the vision

eGovernment Authority

  • eGulf – GCC wide eGovernmentinitiative
  • GCC wide eGovernment awards
  • Standards & Policies
  • Common Services

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide29

eGovernment Authority – Enabling the vision

eGovernment Authority

  • International Benchmarking

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide30

eGovernment Authority – Enabling the vision

eGovernment Authority

  • Programme Management

SCICT

BPR & Legal

Capacity Building

TCICT

Marketing & Awareness

CEO

International Events

International Benchmarking

Advisor

PMO managed by PwC

Programme management

Monitoring & Evaluation

Policies & BPR Directorate

Human & Financial Capacity Building Directorate

Services & Channel Enhancement Directorate

Marketing & Awareness Directorate

Task team in ministries

slide31

eGovernment Authority – Enabling the vision

eGovernment Authority

  • eGovernmentAuthority functions

Support

(Project Level)

Enable

(Capacity Balancer)

Core

(Program Level)

BPR & Legal

Capacity Building

Project Preparation

Project definition and monitoring

Strategize

Project Prioritization

Marketing & Awareness

Enterprise Architecture

Project Design & Development

International Events

Government Process Reforms

Undertake

Capacity Building

International Benchmarking

Project & Risk management

Monitoring & Evaluation

Programme management

Marketing & Awareness

Knowledge management

Bid process management

Monitoring & Evaluation

Service Integration

Coordinate

Technical assistance

PPP/Private financing initiatives

Financial restructuring

Core & Support infrastructure

slide32

eGovernment Authority – Enabling the vision

eGovernment Authority

eGovernment Workgroups

 Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment

 Ensure the e-service compliance with the eGovernment policies and procedures

 Define Service business / technical high -level requirements for e-enablement

 Develop the project plan, budget and overseeing the project implementation

 Conduct process reengineering, change management and capacity building

 Develop all services related business document as per the guidelines of the eGovernment Authority standards

 Development of the service and support in operationalising the eService

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

slide33

eGovernment Authority – Enabling the vision

eGovernment Authority

eGovernment Customer Satisfaction Survey

Service Awareness

Satisfaction Levels

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Repeat Usage

Portal Usage Monitoring

Programme management

Monitoring & Evaluation

slide34

eGovernment Authority - Creating an enabling environment

  • Infrastructure for eGovernment
  • High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per 100 inhabitants
  • Reasonable PC penetration - 70% of the households have one or more PCs with 14.6% having laptops
  • Availability of high bandwidth internet connectivity- 52% house holds have internet of which 95% have broad band
  • ICT education strategy
  • Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment
  • Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens
  • Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement
  • Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform
  • Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported
  • Support in overall economic development
slide35

eGovernment Authority - Creating an enabling environment

  • PC penetration programme
  • A unique concept for providing PCs and internet for all
  • Partnered with Private parties for providing PC to students under the CSR scheme
  • Ministry of Finance scheme for all government employees
  • PPP venture to provide PCs and internet to all citizens
  • Customer charter:
slide36

eGovernment Authority - UN Ranking – An Introspection

  • International Benchmarking – UN Ranking over the years
slide37

Conclusion

Production

Consumption

Marketing

Clear Vision

Identification of customer segments

Availability of access tools for using eServices

Strategy

Infrastructure

Comprehensive Marketing & Awareness Programmes

Capacity Building

Connected eServices

Multi Service delivery Channels

PPP

Continuous Evaluation and improvements