Overview of Verizon & Global Public Policy Issues for the Internet Ecosystem

1. Overview of Verizon &Global Public Policy Issuesfor the Internet Ecosystem Chris Boam Director, International Public Policy and Regulatory Affairs 7 October 2011 Washington, D.C.

2. Verizon Communications Innovative Communications, Information and Entertainment – Around the Globe * Telegeography, Global Internet Geography Report, 10 Dec. 2010 Statistics as of 8/11

3. Verizon’s International Presence Connecting Customers around the Globe – the Power of IP Networks • Global Internet Backbone • Investments in more than 80 Undersea Cables • Europe-India Gateway (EIG) next • International IP Network for Enterprise services • Verizon Business in Europe: • Voice, Global Data Link (GDL), Private IP (PIP), Frame/ATM, IP, Dial, and a premiere suite of managed service solutions, including – IT, security, communications, cloud-based applications and networking • VzB-International Headquarters located in Reading, U.K. (approximately 1,800 employees)

4. Expanding Broadband Deployment is a KeySocial Policy Goal to which Verizon is Committed Capital Expenditures (in US$ billions) Figures used are as of 1Q 2011 • Source: All values from Yahoo Finance data, with the exception of: • Deutsche Telekom, Telecom Italia, News Corp. – from earnings reports

5. Advancing 4G Wireless Broadbandwith LTE/700MHz VZ 700 LTE ODI • Currently covering more than 160 million Americans in 143 markets; more than 185 million in 175 markets by EOY-2011 • Expand to national coverage of the U.S. by 2013 • Speeds 10 x faster; latency reduced by 50% • LTE being deployed globally • “It’s about a firefighter who can download the design of a burning building onto a handheld device, a student who can take classes with a digital textbook, or a patient who can have face-to-face chats with her doctor.” * • Why Long Term Evolution (LTE)? • Significant throughput • Low-latency, IP-based • Global standard • Scale economies • What is our Open Development Initiative (ODI)? • Any device • Any application • Any content • Any distribution Moving aggressively to utilize the spectrum and deploy LTE * U.S. President Barak Obama, State of the Union Message, 25 January 2011

6. What is FiOS? • Began in 2005 – to-date, $23 billion in an all-digital fibre-optic network extends to the customers’ premises (FTTP), with another $1.5 billion investment planned in 2011. • “Triple play” – supports digital voice and high-speed Internet at speeds of up to 150/35 Mbps in more than 2,000 communities in 12 states and D.C. • FiOS TV – Up to 597 total channels and on-demand now offered in 200 cities in 12 states + D.C., with web- and mobile-enabled programming guide, DVR programming and parental controls 150 HDTV channels, 3D content (9/2011) – more than cable – 25,000+ VoD titles total 3,800 HD VOD titles each month Conducted 2nd successful field trial of an XG-PON system than can transmit data at 10 gigabits per second (Gbps) downstream and 2.4 Gbps upstream—trial demonstrates the future-proof capabilities of the FiOS network and how it will be ready to handle higher bandwidth demands (3DTV) (July 2010)

7. Exceptional FiOS Results Verizon FiOS TV Subscribers Verizon FiOS Internet Subscribers and Penetration 3.9M 2.5M 1.5M 687K 27.2% 24.9% 375K 21% 15% 12% A 57% increase in availability, coupled with 28% in penetration. 70% of subscribers are new to Verizon broadband * Green box figures as of 2009, all others 12/2010

8. Decreasing Cost and Transforming the Maintenance Process Network Trouble Report Rate – Outside Plant (per 100 subscribers) • Well on the way to where we wanted to be. 80% Cost Per Premises Connected Total field maintenance dispatches and OSP-related dispatches are already showing solid declines * Percentages reflect 2006 data • One of the benefits of fiber, certainly, but PON architecture, particularly

9. Verizon’s Network: an IntegralPart of the Internet • Every day, more than 100 million people connect using a Verizon network: • 1.7 billion text messages are exchanged (> 190 billion in the 2nd quarter of 2011 alone) • 50 million video/pictures exchanged • 400 million emails received • 8.7 petabytes of video streamed – the equivalent of 4 million full-length movies • 5 billion potential threats monitored and acted upon • 1 billion phone calls are connected • Network management – constant technical innovation, enabling services for businesses (for example): • Blocking a distributed denial of service attack • Facilitating seamless video and interactive conferencing solutions • Providing virtual private networks (VPNs) For consumers (for example): • Blocking spam or phishing emails • Enabling real-time home medical monitoring • Delivering the highest quality IP television experience

10. Verizon’s Position on Net Neutrality • Verizon continues to champion the consumer-driven open Internet. • Verizon agrees that the Internet must remain an unrestricted and open platform to access lawful content, services and applications, a principle we affirmed with our wireless Open Development Initiative and the proposed framework we announced with Google in August 2010. • Verizon believes that Europe adopted a sound policy around these issues in the course of its Electronic Communications Framework Review, with: • An emphasis on transparency • Recognition of the importance of network management • Reliance on ex post competition law to address alleged problems, use of case-by-case approach, possibility of minimum QoS obligations • In December, the FCC issued an order on network neutrality that also emphasizes transparency – we support the notion of appropriate transparency, though we note that too much disclosure can be problematic in some areas (e.g., security practices). • Importantly, the FCC adopted a case-by-case approach to addressing issues that might arise. The FCC also exempted enterprise services from these obligations. • These points notwithstanding, Verizon is concerned that the FCC has acted outside of the authority available to it by law. That concern about legal jurisdiction is the focus of our judicial appeal.

11. Next Steps for U.S. Broadband • There is no doubt that U.S. policies have produced results: • Approximately 98% of the U.S. has access to at least one platform (cable) for broadband service (85% have access to at least two, including cable and DSL) • Only 37% of U.S. broadband subscribers rely on DSL for their broadband, a strength in platform competition that is rare globally. • Over 68% of American households take-up broadband. • The ITU ranks the U.S. 4th in average broadband price, behind Macao, Israel and H.K. • The take-up of mobile Internet by users is roughly 30% of all U.S. subscribers (highest globally), whereas it’s 19% in Japan, 16% in the U.K., 7% in France. • But as highlighted in the FCC’s National Broadband Plan: • We need to reach those who don’t have broadband, but to do so, we need to take a hard look at our subsidies – how we support efforts to build out to underserved areas • Mobile broadband rollout in the U.S. has been rapid and a global leader, but for it to continue, we need more spectrum and an open and orderly process to access it • Addressing demand will be critical, to emphasize to the remaining 32% of U.S. households, who don’t take-up broadband, the relevance of it to daily life

12. Action Agenda – Unlocking PotentialFrom the Internet Ecosystem • What we know:The Internet Economy, supported by information and communication technologies, will strengthen our capacity to improve the quality of life for all our citizens. * • What we need: • A stable, reliable and trusted infrastructure, capable of addressing and responding to emerging risks and threats. * • Foster innovation and ongoing expansion of the Internet by avoiding regulation that could jeopardize “the open, decentralized and dynamic nature” of the Internet. ** • Stimulate investment and competition in the development of high-capacity information and communication infrastructures. ** * From the “Declaration on the Future of the Internet Economy.” ** From “Internet 2018: a Business Vision paper for the OECD Ministerial.”