Enhancements and Security Measures for NSLDS Access

1. Session #62 NSLDS for Financial Partners Valerie Sherrer Pam Eliadis

2. Agenda • NSLDS Access • Security Enhancements • What’s new • What’s coming • Customer Service Reminders • Reengineering

3. NSLDS Access Gen 05-06 - Access To and Use of NSLDS Information NSLDS Users must: • Use their access properly • Protect the sensitive data • Not share User IDs and Passwords

4. Access Suspension Timeline • April 17, 2007 • NSLDS Access allowed only for • Current school users • ED users • Students and Borrowers

5. Access Suspension Why the shut down • Excessive use by lenders raised concerns: • drain on the system resources • legitimate relationship existing? -Complaints by students/parents about aggressive marketing -Concerns for congress regarding misuse of privacy data

6. Access Suspension Timeline • April 27, 2007 • SAIG removed on-line registration for NSLDS web access • April 30, 2007 • “CAPTCHA” implemented at log on • All 3 identifiers required to look up student/borrowers: • Social security number • First name • Date of birth

7. Access Suspension Timeline • May 2, 2007 • GAs notified of steps to restore access • Reminded to only access borrowers: • With whom they have an established relationship • That have “explicitly authorized” access

8. Access Suspension Timeline • May 14, 2007- • FSA announced help for ISIR comment code #138 • Lenders (except ELT relationships) and Lender Servicers notified of steps to restore access • Emphasized user must have a relationship with the borrower

9. Access Suspension Timeline • June 1 – Released User ID letters that had been held since April 17 for new school users • June 12 • NSLDS Update #4 • A completed and signed consolidation loan application required for access of new borrower

10. Access Suspension Timeline • June 26 • Began to restore access for State Agencies • June 29 • SAIG Web site restored NSLDS online enrollment link

11. NSLDS Access Do’s • Recommend students contact FSAIC at 1-800-4FEDAID • Recommend students access the NSLDS student site using their PIN • Report suspected abuse

12. NSLDS Access Don’ts • Don’t provide your User ID and Password to ANYONE • Don’t ask students to share their PIN • Don’t make 3rd party calls with student to get data from FSAIC or NSLDS

13. Reinstatement Process • GAs/Lenders/Lender Servicers requesting reinstatement: • Provided Spreadsheet to NSLDS • Current User IDs and job functions • New User requests and job functions • Completed paper Applications for new Users until June 29 • Obtain appropriate signatures • Forward to SAIG • Required NSLDS Personnel Approval

14. Reinstatement Process • When there are Multiple Lender Ids: • Organizations must have a PDPA for each LID • Must be signed with a user ID that has a relationship with that borrower • If organization has a third party service code (7xxxxxx) access NSLDS with that servicer code

15. Resulting Security Measures • CAPTCHA for everyone • Three identifiers to retrieve data • Change in sign up process through SAIG enrollment

16. CAPTCHA • Completely Automated Public Turing Test to Tell Computers and Humans Apart (CAPTCHA) tool

17. Requirement of all three identifiers • All three identifiers for a student or borrower must be entered

18. No Access without all 3

19. SAIG Enrollment Changes • Only ONE Primary DPA per organization • Primary and Secondary DPA allowed to enroll new users • Primary responsible for monitoring access and completing annual report • Signature Page

20. SAIG Enrollment Changes • SAIG application will include GA and Lender/Lender Servicer functions • Any time a user changes responsibility (reason for accessing NSLDS), the Primary DPA must update SAIG • Reports will assist the PDPA

21. SAIG Enrollment Changes • GAs must indicate function GA or GA Servicer • Uses NSLDS for Title IV functions only • Eligibility for Aid • Billing and Collection • Enforcing Loan Terms • Enrollment • Accuracy of Record • Default Aversion • Default Rates • Record Updates • Teacher Loan Forgiveness and Loan Discharge • Compliance  Other ____________________________

22. SAIG Enrollment Changes • Lenders/Lender Servicers must indicate function Lender and Lender/Servicer  Uses NSLDS for Title IV functions only  Consolidating Lender  Authorized Activity Loan Holder  Enrollment  Accuracy  Deferments  Default Rate  Other _____________________

23. What’s New • Email address change – nslds@ed.gov

24. What’s New • Enrollment management • Withdrawals reported for Schools that Close, Merge, or become Ineligible

25. What’s New • User Guide for Transfer Student Monitoring on the Web • Updated and available at www.ifap.ed.gov

26. What’s New • Fraud Indicator • Eligibility • Report Fraud on Aid Overpayment Web page

27. What’s New • Teacher Loan Forgiveness and Loan Discharges • Now reported and displayed • Informational icon alerts

28. What’s New • Technical Update GA-2007-04 • TLF and Loan Discharge data submittal • Directly on line • Upload via the web

29. What’s New • Loan Forgiveness Submittal Page

30. What’s New • Loan Discharge File Submittal Page

31. What’s New • Loan Discharge entry on loan detail page

32. What’s New • Teacher Loan Forgiveness Viewed at Borrower Level Click to see List

33. What’s New • Loan Discharge viewed at loan level • Icon displays on the specific loan Click Loan Detail

34. What’s New • Loan Discharge • Details show on Loan Detail page

35. What’s New • Discharge Code Types

36. What’s New • New report for schools: School Loan List (SCHLL1)

37. School Loan List (SCHLL1)

38. What’s Coming • Additional On Line Update Person for TLF/Discharge • SAIG TG Numbers Changing • Alpha numeric • SAIG Signature Page • User Statement changed • Keep for audit purposes

39. What’s Coming • NSLDS User Letters replaced with an email notification • To the Primary DPA (make sure SAIG has the PDPA email address) • New user will call NSLDS Customer Service and must answer security questions to receive password

40. What’s Coming • Enrollment Reporting Late Letter will be replaced with email • Maintain contact information on ORG List

41. What’s Coming • Perkins Loan Reporting • Requires Perkins Loan data be submitted at an award year level • Effective July 1, 2008 • Technical Update PK-2007-02

42. What’s Coming • College Cost Reduction Access Act (H.R.2669) • Increased Pell Funding • Teacher Education Assistance for College and Higher Education (TEACH) Grant • Income-Based Repayment • Public Service Loan Forgiveness

43. NSLDS Reminders NEVER Share your NSLDS User ID and Password Protect the Privacy Act Data in NSLDS

44. NSLDS Reminders • Customer Service Calls to 1 800-999-8219 • Only addresses issues for schools and data providers • Does not handle student calls • Will not provide student data to persons who do not have a User ID

45. NSLDS Reengineering • FFEL Data Flows • Project update • Community involvement • Future meetings

47. Contact Information We appreciate your feedback and comments. We can be reached at: • Phone:Valerie Sherrer 202 377-3547 • Email:valerie.sherrer@ed.gov