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Welcome to South Austin Hospital. New Physician Orientation. Mission and Values Because I Care Service Initiative Overview of Hospital Patient Services Admissions & Scheduling Case Management & Core Measures HIM & Quality Cancer Registry, Tumor Board, and Educational Programs

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Welcome to south austin hospital

Welcome to South Austin Hospital

New Physician Orientation


Topics

Mission and Values

Because I Care Service Initiative

Overview of Hospital

Patient Services

Admissions & Scheduling

Case Management & Core Measures

HIM & Quality

Cancer Registry, Tumor Board, and Educational Programs

Computer Access

ID Badge, Parking, Door Access, and other miscellaneous info

Safety and Infection Control

Physician Relations & Marketing

Leadership

Our Staff

Physician FAQ’s

Physician Roster by Specialty

Phone Directory

Forms

Topics


South austin hospital

MISSION:

To provide exceptional care to every patient every day with a spirit of warmth, friendliness, and personal pride.

South Austin Hospital

  • VALUES:

    Integrity: Be honest and do what you say

    Compassion: Be sympathetic to the needs of others

    Accountability: Take ownership for how actions impact outcomes

    Respect: Value the rights of others and accept differences

    Excellence: Take personal pride in exceeding expectations


Because i care
Because I Care

  • Our vision is to be the BEST hospital in the country for physicians to practice medicine, for employees to work, and for patients to receive care!

  • Because I CARE is a multi-faceted initiative aimed at improving and sustaining patient, physician and employee satisfaction.

  • The mission and values of St. David’s HealthCare describe what we do and how we do it.



Nursing patient care services
Nursing & Patient Care Services

  • Nursing

  • Inpatient Areas

  • Outpatient & Support Areas


Inpatient services

Surgical Services

Endoscopy

Cardiac Cath Labs (Invasive Cardiology)

Cardiovascular & Heart Center

CVRU

Neuro/Ortho/Renal Surgical Ctr.

Diabetes Patient Education Program

Women’s Services

Nursery Levels I & II

Post Partum Med Surg

2 Central

3 North (Observation Unit)

3 Central (Med Surg/Tele)

3 South

4 Central (Cardiac/Tele)

ICU/IMC

PCU (progressive care)

Special Needs Unit (Direct Admits)

InpatientServices


Outpatient services
Outpatient Services

  • Outpatient Heart Center

  • Outpatient Surgery

  • Lithotripsy - Dornier system

  • Hyperbaric Wound Care

  • Cardiac Rehab

  • Respiratory Care

  • ISS (Interventional Short Stay)

  • In-house CAP certified Laboratory

  • Emergency Department

  • MRI/CT as well as full radiology support services for patient diagnostics and treatment


Nursing administrative patient care areas
Nursing Administrative & Patient Care Areas

  • Sally Gillam, RN, Chief Nurse Officer

    • 448-7106

  • Nurse/House Supervisor avail. (24 hrs/day)

    • 448-7109

    • Digital Pager 860-6194

  • *Bed assignment, Fax Orders, Direct Admits, Transfers, Resources for many issues.

  • Printed Orders: Contact the Nursing Department Manger and he/she will facilitate the process for .

  • Getting Acquainted: Nursing staff pictures are located on each floor to assist with the names and faces. Please feel free to ask for assistance with anything may need.



Case management department
Case Management Department

  • In existence at SAH since early 1996

  • Drives the discharge process

  • Coordinate the care across the continuum, services and resources for patients/families

  • Education of patient/family regarding continuum of care

  • Conduct concurrent insurance reviews

  • Plans and implements discharges with the interdisciplinary team

  • Consists of both RNs & Social Workers


Your role in case management
Your Role in Case Management

  • “Admit to Case Management”

  • Keeping the case manager informed of plans for the patient

  • Communication with case manager is key to timely discharge/movement to next level of care

  • Daily discharge of patients by 11:00 a.m.

    Debra Amirault, Case Management Director

    Office. 416-6260

    Blackberry. 517-4342


Core measures
Core Measures

  • AMI (Acute Myocardial Infarction)

  • HF (Heart Failure)

  • PN (Pneumonia)

  • SCIP (Surgical Care Improvement Project)


Health information management
Health Information Management

Hours of Operation

Dictation

Timeliness

Requirements

14


Health information management1
Health Information Management

  • Notification Process

  • Coding Query Process

  • Lounge

15


Cancer registry
Cancer Registry

  • Cancer Registry

  • Cancer Committee

  • Tumor Boards

  • Patient Care Evaluation Studies


Meditech clinical patient care system
Meditech(Clinical Patient Care System)

PCI (Patient Care Inquiry) LAB, RAD, PATH and HIM reports

Demographic/Insurance Info.

Access from hospital, office or home

Physicians MUST write Consult Orders so consulting physician will have access to the patient

Electronically sign dictated reports remotely

Software provided by the hospital for remote installation

Physician Help Desk #: 901-4357 (HELP)

Obtain Access, Schedule Training, & Report Problems

7 a.m.- 6 p.m.

18


Id badge
ID Badge

Obtain your ID badge from the Travis County Medical Society

4300 N Lamar, PO Box 4679, Austin, TX 78765

For badges contact Darla Blasingame –(512) 206-1221

Badge problems? Call Beth Case in Med. Staff Office (512) 448-7102

19


Parking
Parking…

There are dedicated physician only parking spaces located around the facility.

Physician parking is located on the first floor of the parking garage.

The physician parking lot at the SW corner of the building does require use of your TCMS security badge.

20


Security access
Security Access

  • Outside Entrances – use Physician ID Badge issued by TCMS

  • Elevator & Exit doors – use ID Badge

  • Internal Dept Entrances –

  • For most, code is 5432

  • Including Physician lounge & dining room

21



Educational programs
Educational Programs

Medical Grand Rounds

Ethics Credit

Blood borne Pathogen & Tuberculosis Education

CPR/ACLS Education

Tumor Board Conferences

23



Emergency call responsibilities
Emergency Call Responsibilities

Department and specialty specific requirements

Most Active status members required to provide call coverage per medical staff bylaws

Contact Medical Staff Office for assistance.

25


Medical staff meetings
Medical Staff Meetings

Monthly meeting calendars are posted on the MedWeb site and e-mailed to members.

There is a 50% meeting attendance requirement for Active members in the departments of Medicine, Surgery, and Cardiology.

There is a 25% meeting attendance requirement at the quarterly General Medical Staff meetings for all Active members.

26


Safety infection control
Safety & Infection Control

  • OSHA: Practice Universal Precautions

  • Fire: R A C E

  • TB patients

  • Codes (see attachments)


Physician health
Physician Health

Forms of Impairment

Alcoholism and other drug use

Other psychiatric disorders

Addressed by the TCMS Physician Health and Rehabilitation committee

28


Physician relations
Physician Relations

The Physician Relations Director is here for you!

To help you get to know the facility, where things are and how processes work

Help you with special requests, issue resolution, answer questions

Help you meet other physicians in the area

Physician Referral Line

Sarah Zamora, Physician Relations Director

Blackberry. (512) 461-9579


Marketing services
Marketing Services

  • Media Relations - proactive media for new procedures

  • Educational Seminars

  • Physician Newsletter Progress Notes

Christin Cross, Corporate Communications & Marketing Director


Physician satisfaction team
Physician Satisfaction Team

Team Charter:

The SAH Physician Satisfaction Team commits to partner with the medical staff to improve the environment in which they work. We will strive to ensure that the highest level of service is consistently provided to the physicians. We will act as a liaison to foster open communication and will recognize our physicians as valued partners in the delivery of healthcare.


Medical staff leadership
Medical Staff Leadership

Chief Medical Officer:

Al Gros, MD

Chief of Staff:

Richard DeBehnke, MD

Chief of Staff-Elect:

Robert Markus, MD

Secretary:

Amy Arrant, MD

  • Dr. Al Gros CMO, South Austin Hospital

  • Office. (512) 416-6112

  • Blackberry. (512) 294-7064

  • Fax. (512) 448-7278

  • Email. [email protected]

Dr. Steve Berkowitz CMO, Central and West Texas

Office. (512) 448-7465

Mobile. (512) 415-6095

Email. [email protected]



Credentialing and medical staff services
Credentialing and Medical Staff Services

  • Application for membership and privileges

  • Qualification: Board certification or obtained within 5 years of initial appointment.

  • Centralized application & verification process at St. David’s office

    • Separate approval at each facility

  • Website for Meetings, Bylaws, Rules and Regulations, and other information

    • www.sahmedweb.com


BOT

MEC(Chief of Staff)

Action

MCEC

(Secretary of Medical Staff)

Rapid Review Team

Egregious Event:(incl. Sentinel Events, In-House Physician Quality Issues)

Medical Director / Vice Chief of Staff

Department

Triage(Med Dir & PIC)

Clinical Issue: Competence,Core Measures, OutcomesIndicator 'Fall-outs'

Compliance / Social Issue:(ie, Complaints, Non-compliance,Behavior)

Variance Reports

Physician PI Coordinator

Prof. Liability Actions

Patient Complaints

Sentinel Events

Failed Measures

Employee Complaints

Fall-out from Screens

Compliance Issues

Approved by MEC 2/08


Senior leadership
Senior Leadership

  • Wes Fountain, CFO

  • Sally Gillam, CNO

  • Erol Akdamar, CEO

  • Brett Matens, COO

  • Laura Hotze, Assoc. Admin.


Erol akdamar
Erol Akdamar

  • Chief Executive Officer

  • Worked at SAH for 3 years; with HCA for 13 years

  • From New Orleans, Louisiana

  • Married to Dara; son Ethan and twin daughters Ally and Emmy

  • Departments include Human Resources, Surgicare, Marketing, Medical Staff and all Senior Managers


Sally gillam
Sally Gillam

  • Chief Nursing Officer

  • Worked at SAH for 19 years; with HCA for 21 years

  • From Temple, Texas

  • Married to Andy; sons Kendall and Colby

  • Departments include Emergency Services, Women's Services, Surgical Services, Telemetry (3S and 4C), Med/Surg (2C and 3C), Quality, Critical Care, ISS, Endo, Outpatient Heart Center, Nursing Administration


Brett matens
Brett Matens

  • Chief Operating Officer/ Ethics and Compliance Officer

  • Worked at SAH for 5 years; with HCA for 9 years

  • From Jackson, Mississippi

  • Married to Christi; daughter Macy and son Jesse.

  • Departments include Cardiovascular Services, Engineering, Pharmacy, Risk Management, Radiology, Pulmonary/ Neurodiagnostics, Hyperbarics/ Wound Care


Wes fountain
Wes Fountain

  • Chief Financial Officer

  • Worked at SAH for 1 year; with HCA for 18 years

  • From Atmore, Alabama

  • Married to Melinda; son David and daughter Sarah

  • Departments include Accounting, HIM, Materials Management, Shared Services Group, Information Systems, Revenue Integrity


Laura hotze
Laura Hotze

  • Associate Administrator/ Co-Ethics and Compliance Officer

  • Worked at SAH for 2 years; with HCA for 3 years

Picture here

  • From Houston, Texas

  • Married to Patrick

  • Departments include Rehab Services, Laboratory, Environmental Services, Nutrition Services, Spiritual Care, Volunteers, Patient Relations


Thank you for taking the time to view this orientation program. We want your experience at South Austin Hospital to be the best in the city and we want to be your #1 facility of choice for your patients.


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